Quick Start Guide
Thank you for downloading Remote Utilities! This guide gives you some basics about the program and helps you set up your first remote connection. For complete information on available features, please refer to the documentation.
About Remote Utilities
The program consists of two stand-alone modules — Viewer and Host.
The Viewer is installed on the computer you use to connect to remote computers. Throughout this guide we will call this computer your admin PC.
The Viewer module allows you to store and manage your connections by grouping them into folders and address books. Connections represent your remote PCs. In the screenshot above, a connection called “My remote PC” has been created in Folder 1 of the “General” address book.
The Viewer has advanced built-in tools such as MSI Configurator and Remote Install. These tools are designed to help with administration and deployment across multiple target PCs.
The Host is installed on the remote PC to which you connect. In this guide we will call this computer the target PC.
The Host icon is visible in the system tray on the target PC. You can access the Host settings if you right-click on the icon. By default, the Host starts automatically with Windows, but you can change this behavior in the Host settings.
- Instead of the standard Viewer package you can use the Portable Viewer and run it off a removable disc (e.g. a USB stick). Portable Viewer doesn't require installation — just download it, copy onto your removable device and run the Viewer executable (rutview.exe) from there.
- If you just need to provide quick, ad hoc support to a user sitting at the remote PC, you can have them download and run the Agent instead of installing the Host. The Agent doesn't require installation and administrative privileges. It does, however, require the remote user to run it before a remote session can start. Once they close the Agent window the remote session terminates.
If you need help with installing Remote Utilities please refer to this installation guide.
With Remote Utilities you can connect to a target PC in two different ways:
This is when you connect from Viewer to Host without any intermediary in-between. All communication is conducted exclusively between Viewer and Host. This connection type is used primarily on a LAN or VPN network.
Direct connection always provides best possible performance and speed, but it may require some additional configuration steps, such as allowing Host's incoming (listening) port in your firewall software on the Host PC and creating a port forwarding rule in the router settings.
This connection type uses a relay server — a special web server that makes remote connection possible when the Host is not in direct visibility of the Viewer. The server helps bypass firewalls and routers, so that no additional network configuration is necessary.
A relay server can be:
- Our public server. This is the default option suitable for most users.
- Self-hosted server. This is an advanced option suitable for extensive helpdesk operation and multi-user environment. You can learn more about self-hosted server here.
The steps below describe how to connect to a target PC over the Internet through our public relay server. For other connection types please refer to the program documentation.
On the target PC (Host):
- Right-click the Host icon and select Internet-ID Connection Settings:
- Click Get New ID:
- A unique Internet-ID code will be generated. Note the Internet-ID code and close the settings:
- After a while a small blue light will appear on the Host icon in the system tray. This means that the Host has successfully connected to a relay server on the web and is ready for connection:
On the admin PC (Viewer):
- Start the Viewer app and click Add Connection:
- Enter a descriptive name and the Internet-ID of the target PC and click OK:
- Enter Host access password in the password prompt and click OK:
You should have set the Host access password during Host installation. If you didn't , you can always set or change the password later. Right-click the Host icon, select Settings for Host ➝ Security ➝ Change password, set a new password and click OK.
- The remote session will start in the selected connection mode. In this example it’s the Full Control mode:
- The connection will be saved to your address book. Note a small globe at the top right corner of the connection icon — it signifies that this is the Internet-ID connection type:
The Viewer works in the trial mode for 30 days. In order to use the program beyond the trial period, you will need to register it with a license key. You do not need to register Hosts and Agents, just the Viewer.
You can register the program with a free license key that allows you to control up to 10 remote PCs. The free license is good both for business and personal use and has no feature restrictions.
If you need to control more than 10, you may consider purchasing a commercial license — see this license comparison table.
Troubleshooting and support
The most complete information about program features and solutions to most common problems can be found in the documentation. Answers to frequently asked questions are available in the Technical FAQ and Licensing FAQ.