Text chat
Address book
An address book is a collection of records also called connections with each connection representing a remote PC. Connections have properties that define specific characteristics of a remote session, such as the destination address, access password, color depth and so on. Connections can be grouped into folders.
By default, address books are backed up daily. You can also enable local address book encryption in which case you'll need to enter your password each time you open the Viewer.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text.
Agent doesn't require installation and administrative privileges to run.
Full Control and View
Full Control and View mode allows you to view the remote screen, move the remote mouse pointer and send clicks/keystrokes (Full Control mode) or just view the remote screen without control over the remote mouse pointer and keyboard (View Only mode). You can switch between Full Control and View Only modes by using an icon on the mode window toolbar.
The Text Chat mode allows you to exchange text messages with remote users.
Starting Text Chat mode
- On the General tab select Chat and double-click on a connection in your address book:
Alternatively, right-click on the connection icon and select Other modes → Chat from the menu:
- Enter the access password and click OK:
- A chat window will open:
- Enter your message in the text field and click Send or press <Enter>.
Users and channels
There are two kinds of users in the Chat mode:
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— Administrators who enter the chat on the Viewer side. Administrators can initiate a chat session. |
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— Regular users who enter the chat on the Host or Agent side. |
Channels are chat sessions with individual users. There is a special channel called #General — messages sent in this channel are visible to all users:
To start a chat session with an individual user, double-click the user name in the list. A new tab with individual chat session will open:
Changing nickname
To change your chat nickname:
- Click the Settings icon (
) at the top left corner of the Text Chat window. - Uncheck the Current user name as nickname check box and enter a desired name:
Sending images and files
You can send images and files to other participants:
- Click Insert image or Insert file on the toolbar in the text chat window:
- Select the file on your local disc and click Send:
- The file will appear in the chat for the recipients to download.
Important!
By design, the Insert image command only works for images in the BMP format. To send images in other formats use Send file instead.
Mini-chat
Mini-chat is a simplified text chat which opens alongside the Full Control and View window. Learn about the mini-chat here.
