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Troubleshooting
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Connectivity issues
Direct connection not working
Internet ID connection not working
Can't connect after upgrading to Windows 10
Errors and warnings
"Access violation" error in the Viewer
"Administrator rights are required" error
"Attention! Video surveillance is activated" warning
"E-mail is not sent" error
"File is not an actual MSI package of the Host" error
"Microsoft MSXML is not installed" error
"The code you entered is incorrect" error
"Video codecs are not installed" error
Performance
Slow remote connection speed/performance
Ports and port forwarding
Ports used by Remote Utilities
Ports used by RU Server
How do I set up port forwarding for the Host?
Other issues
Ctrl + Alt + Del is not sent to the remote PC
Some windows or menus are not visible
Cannot edit antivirus software settings remotely
Cannot override UAC on the remote PC
Certain keys not working in Full Control mode
Full Control and View mode isn't working or unstable
Host icon is not being displayed in the system tray
How do I install the Viewer for Linux using Wine?
MSIGUIDs for Remote Utilities
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