Upgrade Policy

How upgrades work

A Remote Utilities license is a one-time payment, not a subscription. You can use the major version you bought for as long as you like. Here is what happens when new versions come out.

Minor updates

7.1

7.2

7.3

…

7.8

7.9

Always free

Next major version
for example, version 8

Free upgrade

if released within 12 months of your purchase

50% off

if released later

Purchase
you buy version 7

12 months

Skipped a version?
no catch-up cost

8 9

Version 9 is still 50% off. The discount applies to whichever version you upgrade to; the versions you skipped cost nothing.

Your license key works with every minor version. A new major version needs an upgraded key, which you order with the Upgrade Form before installing the new version.

Free license: minor updates are free as well, and each major version needs a new free key. There is no paid upgrade path for free licenses.

Capacity

Adding users and controlled devices

When adding concurrent users or controlled devices (or both), you only pay the price difference. The number of controlled devices comes with the license type, so moving from STARTER to PLUS or from PLUS to PRO raises it.

Current license prices

How the upgrade cost is calculated

Upgrade cost = target license cost − current license cost

The target license is the one you are upgrading to; the current license is the one you own.

Example 1

3-user STARTER → 3-user PLUS

Controlled devices go from 20 to 50; concurrent users stay at 3.

(3 × $219)

Target
license

−

(3 × $94)

Current
license

$375

Upgrade
cost

Example 2

3-user STARTER → 5-user STARTER

Concurrent users go from 3 to 5; controlled devices stay at 20 because the license type does not change.

(5 × $88)

Target
license

−

(3 × $94)

Current
license

$158

Upgrade
cost

Example 3

3-user STARTER → 5-user PLUS

Both grow: concurrent users from 3 to 5, controlled devices from 20 to 50.

(5 × $199)

Target
license

−

(3 × $94)

Current
license

$713

Upgrade
cost

Per-user prices depend on the number of users in the license, so the target and current licenses in the examples are priced at different per-user rates.

Next step

Order an upgrade

The upgrade form estimates the cost for your license and issues the upgrade key. We accept major credit cards and PayPal.

Upgrade your license

Move to a new major version, add users, or change the license type.

Open the Upgrade Form

Not sure which license you need?

The License Assistant picks the license type and user count for your setup.

Questions about an upgrade?

Contact Sales with your license key or order number.