Agent

Agent is a module for spontaneous remote support. Agent can be run on the remote computer by a standard Windows user.

Standard Agent window

Agent facts

  • Agent does not require administrative privileges to run. It runs as an application under the current Windows user. No installation is required.
  • Agent can accept direct connections and Internet-ID connections. By default, both connection types are enabled in Agent. The Internet-ID code and access password are displayed in the Agent window when Agent is run.
  • You can replace the standard Remote Utilities logo and welcome text with your own in the Agent window. See the customization example.
  • A remote session is active for as long as Agent is running. Once the Agent window is closed, the session is terminated.
  • You can restart Agent as an administrator.

Handling UAC prompts

During a remote session a UAC prompt may show up, if elevated privileges are required to run or install certain programs. If Agent is run as a standard (non-admin) user on the remote computer, the tech will not be able to click the buttons in a UAC prompt.

Possible solutions:

  • Have the remote user click on the UAC prompt buttons
  • Have the remote user run the Agent as administrator rather than a standard user from the very beginning
  • Use the Restart Agent feature to restart Agent with admin privileges (the tech must know the administrator credentials on the remote computer)
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