Agent
About Agent
Agent is a module for spontaneous remote support. Agent can be run on the remote computer by a standard Windows user without admin privileges.
Agent Facts
- Agent runs as an application under the current Windows user. No installation and administrative rights are required.
- Agent can accept direct connections and Internet-ID connections.
- You can use your own logo and welcome text in the Agent window. See the customization example.
- A remote session is active for as long as Agent is running. Once the Agent window is closed, the session is terminated.
- You can restart Agent as an administrator.
- Agent can be turned into an installed Host with the Convert to Host button (see below).
Handling UAC Prompts
During a remote session a UAC prompt may show up, if elevated privileges are required to run or install certain programs. If Agent is run as a standard (non-admin) user on the remote computer, the tech will not be able to control the UAC window.
Possible solutions:
- Have the remote user click on the UAC prompt buttons.
- Have the remote user run the Agent as administrator.
- Use Restart Agent to restart Agent with admin privileges.
Convert Agent to Host
When a one-off support session turns into a permanent arrangement, there is no need to send the remote user a Host installer. Click Convert to Host in the Agent window: the Host is installed on the remote computer with the same Internet-ID and the same access password the Agent was using, so the connection in your address book keeps working, now with unattended access. The installation needs administrative rights on the remote computer; the remote user confirms the UAC prompt. Available in Agent 7.9 and later.