Direct connection

A Direct Connection is established when the Host is directly visible to the Viewer, meaning the Host can be identified by its IP address or hostname (DNS name). This type of connection does not necessitate any intermediary (relay) servers between the Viewer and Host, providing the fastest method to access a remote Host by definition.

Internet-ID connection

An Internet-ID connection employs an intermediary server on the web, termed the "Internet-ID server", to broker a remote connection between the Viewer and the Host.

Host

The Host refers to a remote module installed on a target, or remote, PC. This module facilitates both unattended and attended access.

Callback connection

A Callback Connection, also known as a reverse connection, is a variant of a direct connection in Remote Utilities. Unlike a regular direct connection, which uses the Host's IP address, a callback connection utilizes the IP address of the Viewer.

Viewer

The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.

Network Settings

Port

Specify the inbound port that the Host will use for direct connection (TCP 5650 by default). Additionally, you can enable IPv6 support and system firewall integration at each startup.

This port is NOT used for an Internet-ID connection. See Ports for more information on the ports used by the program.

Proxy

If your Host computer is connected to the Internet via a proxy server, you might need to specify your proxy server settings here. Learn how to configure access via a proxy server.

Callback

The callback connection (also known as reverse connection) lets you establish a direct connection between Viewer and Host using the Viewer's external IP address if the Host computer is not directly accessible (hence "reversed" or "callback"). Learn how to configure a callback connection.

Advanced Features: Callback Connection
Advanced Features: Connect Through Proxy
Ports and Port Forwarding: Port Forwarding
Ports and Port Forwarding: Ports Used by Remote Utilities