Toggle navigation
Support home
FAQ
Documentation
Videos
Forums
My tickets
Log in
Search documentation
Support home
Getting started
Installing and uninstalling
Connecting to a remote PC
Connecting over LAN
Connecting over the Internet
Connecting using Agent
Updating Remote Utilities
Keyboard shortcuts
Registration
Free license
Registering the program
License types
About Remote Utilities
System requirements
Program modules
Viewer
Host
Agent
Active Directory
Fetching AD records
Adding domain controllers
AD authentication
Address book
About address books
Managing address books
Using address books
Adding connections
Editing connections
Viewing and sorting
Logon and logoff
Checking online status
Sharing address books
Manual import/export
Sharing via Dropbox
Automatic sync
Backing up address books
Message log
Command line parameters
Host parameters
Viewer parameters
Connection modes
Full Control and View
File transfer
Power control
Terminal
Task manager
Remote registry
Execute
Inventory manager
RDP
Text chat
Voice and video chat
Send message
Screen recorder
Remote camera
Logging
Host log
Viewer log
MSI configuration
About MSI Configurator
Standard MSI package
One-click package
Agent package
Remote installation
Active Directory group policies
Remote Install tool
RU Server
About RU Server
Install and uninstall
Integrating Remote Utilities with RU Server
Server administration
Administrator console
Configuration
RU Server command line parameters
Settings
Host settings
Security
Startup mode
Options
Language
Internet ID connection settings
Callback settings
Settings protection
Viewer settings
Language
Options
Special features
Advanced hint window
Ask user permission
Auto-reconnect
Callback connection
Connect through Host
Connect through proxy
Desktop shortcuts
Notification panel
RDP-over-ID
Remote printing
Remote settings
Scanning for hosts
Sound capture
Video recording
Wake-on-LAN
Troubleshooting
Antivirus issues
Avast
AVG
Avira
BitDefender
Eset NOD32
K7 Ultimate Security
Kaspersky
McAfee
TrendMicro
Vipre
Connectivity issues
Direct connection not working
Internet ID connection not working
Can't connect after upgrading to Windows 10
Errors and warnings
"Access violation" error in the Viewer
"Administrator rights are required" error
"Attention! Video surveillance is activated" warning
"E-mail is not sent" error
"File is not an actual MSI package of the Host" error
"Microsoft MSXML is not installed" error
"The code you entered is incorrect" error
"Video codecs are not installed" error
Performance
Slow remote connection speed/performance
Ports and port forwarding
Ports used by Remote Utilities
Ports used by RU Server
How do I set up port forwarding for the Host?
Other issues
Ctrl + Alt + Del is not sent to the remote PC
Some windows or menus are not visible
Cannot edit antivirus software settings remotely
Cannot override UAC on the remote PC
Certain keys not working in Full Control mode
Full Control and View mode isn't working or unstable
Host icon is not being displayed in the system tray
How do I install the Viewer for Linux using Wine?
MSIGUIDs for Remote Utilities
Documentation home
About Remote Utilities
About Remote Utilities
System requirements
Program modules
Viewer
Host
Agent
