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Order a license

  1. Select the desired license type. See explainer video about our licensing.
  2. Select the number of concurrent techs or endpoints, depending on the license type.
  3. Click Calculate to calculate the total order price.
  4. Click Checkout to proceed to a secure order form.

FAQ

  • Is it safe to purchase from you?

    Remote Utilities licenses are sold by PayPro Global Inc. — our trusted reseller and the merchant of record. When you click Checkout in the form above, you are taken to a secure order page hosted on the PayPro server:

    PayPro address line

    We at Remote Utilities LLC do not have access to your financial information. It is PayPro that processes your order and automatically delivers your license key via email.

  • Can you fill out a W-9 form?

    PayPro Global Inc., that acts as our reseller and the merchant of record, is an eCommerce provider incorporated in and operating from Canada. According to US IRS regulations a non-US business entity must fill out a W-8BEN-E form instead of W-9. Download PayPro Global W-8BEN-E (PDF).

  • We are tax exempt. Can we order without a tax?

    If your organization is tax exempt, there are two ways we can accommodate your online order:

    • (Recommended) Send us your tax exemption certificate to sales@remoteutilities.com before placing your order. If PayPro Global successfully validates your certificate, we will send you a payment link that will let you check out without taxes applied to your order.
    • Purchase with taxes applied to your order and then send us your tax exemption certificate. If PayPro Global successfully validates your certificate, you will receive a partial refund to reimburse the tax amount.
  • Will I be charged VAT if I purchase from Europe?

    Yes. PayPro Global Inc. collects VAT according to the international rules of VAT and forwards it to the authorities of the purchaser’s country.

  • Can I order using a purchase order (PO)?

    Yes. On the secure order page, select "Purchase order" as your payment method:

    Purchase order
  • Do you offer an educational or non-profit discount?

    Yes. We offer a 20% discount to non-profits, educational institutions and government. To request a quotation please fill out and submit this form.

  • Is it a one-time purchase or a subscription?

    It is a one-time purchase. Version updates and upgrades are governed by our Upgrade Policy.

  • Will my license key expire?

    You can use your license key forever with the major version you purchased your key for. When we release a new major version and you decide to upgrade to that version, you will receive a new license key to use instead of your existing key.

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