Knowledge Base

Filter by tag: Show all Antivirus Connectivity Error Features File Transfer Installation Licensing MSI configuration Order Performance Security Self-hosted server Support Upgrade

Can't connect using Internet-ID
Tags: Connectivity

Can't connect using direct connection
Tags: Connectivity

Slow remote connection speed/performance
Tags: Connectivity, Performance

Full Control and View mode isn't working or is unstable
Tags: Performance, Features

Remote Utilities is mistakenly detected as malware
Tags: Antivirus

All items

Does Remote Utilities "call home"?
Tags: Security

Cloud address book icon shows exclamation mark
Tags: Self-hosted server, Error

Drag-n-drop restrictions
Tags: Features

How secure is Remote Utilities?
Tags: Security

Unable to connect a network drive. The network path was not found
Tags: Error, Installation

Allow Remote Utilities on a perimeter firewall
Tags: Connectivity, Security

What is a direct connection?
Tags: Features, Connectivity

What is an Internet-ID connection?
Tags: Connectivity, Features

"Access violation" error in the Viewer
Tags: Error

"Administrator rights are required" error
Tags: Error

"E-mail is not sent" error
Tags: Error

"File is not an actual MSI package of the Host" error
Tags: Error, MSI configuration

"The code you entered is incorrect" error
Tags: Error

About support levels
Tags: Support, Licensing

Am I ever forced to update?
Tags: Upgrade

Are you from the VNC family?
Tags: Features

Can anyone connect to my computer if they know my Internet-ID?
Tags: Security

Can I access unattended remote computers?
Tags: Connectivity

Can I bypass firewalls when connecting over the Internet?
Tags: Connectivity

Can I directly connect to a remote PC using its IP address?
Tags: Connectivity

Can I mass-deploy the program across all my remote PCs?
Tags: Installation

Can I run Host in hidden mode?
Tags: Security, Features

Can I save the connection password on the Viewer side?
Tags: Security

Can I start concurrent remote sessions from the same workstation?
Tags: Licensing

Can I use a free license key alongside a paid license key on the same machine?
Tags: Licensing

Can I use my own server for firewall bypass?
Tags: Connectivity, Self-hosted server

Can I work from multiple Viewer workstations with a 1-tech license?
Tags: Licensing

Can you fill out a W-9 form?
Tags: Order

Cannot connect after upgrading to Windows 10
Tags: Connectivity, Upgrade

Cannot edit antivirus software settings remotely
Tags: Antivirus

Cannot override UAC on the remote PC
Tags: Security, Connectivity

Cannot uninstall old version and update to new version
Tags: Installation, Upgrade, Error

Certain keys not working in Full Control mode
Tags: Features

Ctrl + Alt + Del is not sent to the remote PC
Tags: Features

Do you offer an educational or non-profit discount?
Tags: Licensing, Order

Do you provide free technical support?
Tags: Licensing, Support

Does Remote Utilities work in a web browser?
Tags: Features

Does the program require ActiveX or Java Runtime Environment?
Tags: Features

High CPU usage on the Host side
Tags: Performance

Host icon is not being displayed in the system tray
Tags: Features

Host service won't start
Tags: Features, Installation, Upgrade

How can I order using a purchase order (PO)?
Tags: Order

How can I recover the product key I have lost?
Tags: Licensing, Order

How do I access my remote computers from multiple Viewers?
Tags: Connectivity

How do I import records from a spreadsheet into my address book?
Tags: Features

How do I migrate RU Server (self-hosted server) to another PC?
Tags: Self-hosted server, Installation

I forgot address book encryption password. What should I do?
Tags: Security

I forgot Host access password. What should I do?
Tags: Security

I forgot settings protection password. What should I do?
Tags: Security

I received an email about Host installation I didn't initiate.
Tags: Installation, Security

I want to evaluate the program before the purchase. How do I do that?
Tags: Licensing, Installation

Invalid license key error
Tags: Licensing, Error

Is it a one-time purchase or a subscription?
Tags: Licensing, Order

Is Remote Utilities HIPAA compliant?
Tags: Features, Security

Mapped drives are not showing in File Transfer mode
Tags: Features, File Transfer

MSI configurator can't connect to server on Windows 7
Tags: Connectivity, MSI configuration

MSIGUIDs for Remote Utilities Host
Tags: Installation

rfusclient.exe and rutserv.exe - What are they?
Tags: Antivirus, Installation

Socket error #11001: Host not found
Tags: Error, Connectivity

Some windows or menus are not visible
Tags: Features

Two-factor authentication (2FA) not working
Tags: Security

We are tax exempt. Can we order without a tax?
Tags: Order

Will I be charged VAT if I purchase from Europe?
Tags: Order

Will my license expire?
Tags: Licensing, Order

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