How do I set up port forwarding for the Host?
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Direct connection
A direct connection is possible when the Host is in direct visibility to the Viewer, i.e. the Host can be addressed by its IP address or hostname (DNS name).
This connection type does not require any intermediary (relay) servers in-between Viewer and Host and is by definition the fastest way to access a remote Host.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Internet-ID
An Internet-ID connection uses an intermediary server on the Web ("Internet-ID server") to broker a remote connection between Viewer and Host.
Port forwarding (also port mapping) is a technique of translating the address and/or port number of a network packet to a new destination. Port forwarding allows remote computers, located on the Internet, to connect to a specific computer or service within a private local area network (LAN).
Port forwarding rules are set on routers or other network devices that act as an Internet gateway for other computers in a local network. To create a port forwarding rule and access Remote Utilities Host from outside the local network, you need to know:
- The Host computer local IP address (for example,
192.168.0.5) - Host listening port (
5650by default)
You need a port forwarding rule only when two conditions are met:
- You want to use a direct connection between the Viewer and Host.
- The Host PC accesses the Internet from behind a router/firewall and doesn't have an external IP address of its own.
Important!
If you connect using Internet-ID you don't need port forwarding.
You can learn more about port forwarding on PortForward.com.
