Using column view
Address book
An address book is a collection of records also called connections with each connection representing a remote PC. Connections have properties that define specific characteristics of a remote session, such as the destination address, access password, color depth and so on. Connections can be grouped into folders.
By default, address books are backed up daily. You can also enable local address book encryption in which case you'll need to enter your password each time you open the Viewer.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Internet-ID
An Internet-ID connection uses an intermediary server on the Web ("Internet-ID server") to broker a remote connection between Viewer and Host.
Direct connection
A direct connection is possible when the Host is in direct visibility to the Viewer, i.e. the Host can be addressed by its IP address or hostname (DNS name).
This connection type does not require any intermediary (relay) servers in-between Viewer and Host and is by definition the fastest way to access a remote Host.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
When you work with hundreds of connections in your address book, we recommend that you switch to the column view. In this view you can view and manage your connections more effectively.
Switching to the column view
In Viewer select the View tab and click Details:
Column headings
To change which columns are displayed, right-click on the column headings bar and select items that you would like to add to the current view:
Here is a list of column headings along with their descriptions:
- Connection. A descriptive name of a connection in the address book.
- Hostname. An IP address or DNS name of the target PC.
- Internet-ID. The Internet-ID of the target PC.
- Connection type. This can be either direct connection or Internet-ID connection. If Internet-ID is used, the Internet-ID server is also shown (whether public or custom).
- Status. See more information on connection statuses.
- Ping. Shows the result of the "ping" command (Connection tab → Ping).
- Sort order. Shows the value of the Sort order field which is available in connection properties. This field and the related column are used for custom sorting.
- Auto-logon. Shows if auto-logon is enabled for the a given connection.
- Last IP. The last IP address used by the given Host. This is not necessarily the IP address of the Host computer itself. For Internet-ID connections the Last IP address shows the IP address of the last used Internet-ID server.
- User. The current Windows user signed in on the remote PC.
- Version. The current version of the remote Host.
- Update required. This column informs if the Host version is outdated.
- Comment. Shows the contents of the Comment field which is available in connection properties.
Resizing and rearranging columns
To rearrange columns click the column heading and drag the column to a new location:
To adjust the column width hover your mouse pointer over the edge of the column until the cursor changes its shape, then click and drag to set the desired width.
Commenting connections
If you added a comment to a connection, hover your mouse pointer over the Comment column to view the comment:
Grouping connections
You can group connections by their online status for better manageability:
To enable group view click Tools → Options → View tab and select Use group view:
