Installing and uninstalling

Before installation

  • Make sure that your local and remote PCs meet system requirements.
  • Make sure you have administrative privileges when you install the Host on Windows 10/8/7/Vista/XP/2000/2003.

After installation

  • Reboot the remote PC where you installed the Host (highly recommended).

Installing Host

  1. Run the host6.x.msi file on the remote PC. An installation wizard will appear. Click Next: Install Shield Wizard window
  2. Accept the End User License Agreement by selecting I accept... and click Next: Accept the license agreement
  3. Select a new installation directory or leave the default one as is. Click Next: Select install directory
  4. On the Installations Options step, leave the default values checked (or uncheck those you do not need) and click Next: Select installation options
  5. On the next screen click Install. The installation process will start. Installation progress window
  6. Create Host access password and click OK: Create Host access password
  7. Wait until the Host installation is complete and click Finish. Installation finished

Installing Viewer

  1. Run the viewer6.x.msi file on the local computer. An installation wizard will appear. Click Next. Install Shield Wizard start
  2. Accept the End User License Agreement by selecting I accept... and click Next. Accept the license agreement
  3. Select installation type - a 30-day trial or a free license. Click Next. Select installation type

    Select Free license if you want to register the program with a free license right away:

    Select installation type: Free license

    Enter license owner's name and email needed to generate a free license key:

    Enter name and email

    Make sure that you select the proper option for your situation. If you want to evaluate the program for business and need to control more than 10 remote PCs during evaluation period, select the 30-day trial option. In this case you'll be able to connect to an unlimited number of remote Hosts.

    Also select the 30-day trial option if you are updating your Viewer installation and you already have a license key added to your License key storage. Your license key will remain there after the installation.

  4. Select a new installation directory or leave the default one as is. Click Next. Installation options
  5. On the next screen click Install. The installation process will start. Installation ready
  6. Wait until the installation is complete and click Finish to close the installation wizard. Installation finished

Uninstalling Host

To completely uninstall Host from your PC:

  1. Click Windows Start, select Control PanelUninstall a program.
  2. Select Remote Utilities - Host in the list and click Uninstall. Wait for the uninstallation process to finish.
  3. Open the Windows Run dialog, type in regedit.exe to open the Windows registry editor:
    • If you have Remote Utilities Host version 6.3.x.x or an older version, locate the registry key HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\ and delete it.
    • If you have Remote Utilities Host version 6.5 or higher, locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\ and delete it.
  4. On your computer, locate the folder C:\Program Files\Remote Utilities - Host\ and delete it. If you have a 64-bit operating system, the folder should be located in C:\Program Files (x86)\.
  5. (optional) Restart your PC.

Important!

The registry key in step 3 above is where the Host stores its settings, including remote access settings like ID and password (in an encrypted form). If you want to just re-install the Host and keep its settings, do not delete the registry key. Only delete the key if you want to wipe the Host from your system, or if you are having issues that you think are caused by corrupted, damaged or missing Host registry entries.

Uninstalling Viewer

To completely uninstall Viewer from your PC:

  1. Click Windows Start, select Control PanelUninstall a program.
  2. Select Remote Utilities - Viewer in the list and click Uninstall. Wait for the uninstallation process to finish.
  3. On your computer, locate the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ and delete it. Please, note that the AppData folder may be hidden. You will need to enable "Show hidden files and folders" in your system first.
  4. Locate the folder C:\Program Files\Remote Utilities - Viewer\ and delete it. If you have a 64-bit operating system, the folder should be located in C:\Program Files (x86)\.
  5. (optional) Restart your PC.

Important!

The folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ contains important configuration files, including Viewer options and your address books, as well as your address books backups. Only delete this folder if you want to wipe the Viewer from your system and you no longer need your address book/books, or if you are having issues that you think are caused by corrupted or missing Viewer configuration files. In the latter case, we recommend that you create a copy of the folder elsewhere as a backup before deleting it.

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