Installing and uninstalling

Before installation

  • Make sure that your local and remote PCs meet system requirements.
  • Make sure you have administrative privileges when you install the Host on Windows 10/8/7/Vista/XP/2000/2003.

After installation

  • Reboot the remote computer where you installed the Host (highly recommended).

Installing Host

Download and run the Host installation package on the remote PC. In the installation wizard click Next:

Install Shield Wizard window

Accept the End User License Agreement by selecting I accept... and click Next:

Accept the license agreement

Select a new installation directory or leave the default one as is. Click Next:

Select install directory

On the Installations Options step, leave the default values checked (or uncheck those you do not need) and click Next:

Select installation options

Virtual printer driver needed for remote printing is not compatible with Windows XP.

On the next screen click Install. The installation process will start.

Installation progress window Installation in progress

Create Host access password and click OK:

Create Host access password

Wait until the Host installation is complete and click Finish.

Installation finished

Installing Viewer

Download and run the Viewer installation package on the local computer. In the installation wizard click Next.

Install Shield Wizard start

Accept the End User License Agreement by selecting I accept... and click Next.

Accept the license agreement

Select a new installation directory or leave the default one as is. Click Next.

Installation options

On the next screen click Install. The installation process will start.

Installation ready

Wait until the installation is complete and click Finish to close the installation wizard.

Installation finished

Uninstalling Host

To completely uninstall Host from your PC:

  1. Click Windows Start, select Control PanelUninstall a program.
  2. Select Remote Utilities - Host in the list and click Uninstall. Wait for the uninstallation process to finish.
  3. Open the Windows Run dialog, type in regedit.exe to open the Windows registry editor:
    • If you have Remote Utilities Host version 6.3.x.x or an older version, locate the registry key HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\ and delete it.
    • If you have Remote Utilities Host version 6.5 or later, locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and delete it.
  4. On your computer, locate the folder C:\Program Files\Remote Utilities - Host\ and delete it. If you have a 64-bit operating system, the folder should be located in C:\Program Files (x86)\.
  5. (optional) Restart your PC.

Important!

The registry key in step 3 above is where the Host stores its settings. If you want to re-install the Host and keep its settings, do not delete this registry key.

Only delete the key if you either want to wipe the Host from your system or you are having issues that you think are caused by corrupted Host settings.

Uninstalling Viewer

To completely uninstall Viewer from your PC:

  1. Click Windows Start, select Control PanelUninstall a program.
  2. Select Remote Utilities - Viewer in the list and click Uninstall. Wait for the uninstallation process to finish.
  3. On your computer, locate the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ and delete it. Please, note that the AppData folder may be hidden. You will need to enable "Show hidden files and folders" in your system first.
  4. Locate the folder C:\Program Files\Remote Utilities - Viewer\ and delete it. If you have a 64-bit operating system, the folder should be located in C:\Program Files (x86)\.
  5. (optional) Restart your PC.

Important!

The folder C:\Users\username\AppData\Roaming\Remote Utilities Files\ contains important configuration files, including Viewer options and your address books, as well as your address books backups. Only delete this folder if you want to wipe the Viewer from your system and you no longer need your address book/books, or if you are having issues that you think are caused by corrupted or missing Viewer configuration files. In the latter case, we recommend that you create a copy of the folder elsewhere as a backup before deleting it.

Removing Agent

Although Agent is a run-only module it still saves its settings on the computer at first run. To get rid of all Agent traces delete the following items:

  • The Agent ".exe" file that you downloaded;
  • The folder C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\;
  • The registry entry with Agent settings Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities.

Note: if you run a custom-built Agent file on a computer where you previously ran the vanilla Agent, the custom Agent settings will always override the vanilla Agent settings.

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