Edit Connections

Each connection in the address book has individual properties. These properties define how exactly you connect to a specific remote PC, what color depth and connection type to use and so on. You can think of connections as saved sessions with certain parameters (properties).

Connection properties window

To access connection properties:

  1. Right-click on the target connection in the address book and select Properties: Properties item in the right-click menu
  2. A connection properties window will open.


General tab
  • Name of connection — a descriptive name of the connection shown in the address book
  • Direct connection — select this for a point-to-point connection (i.e. without an intermediary server)
    • IP address or DNS name — specify the IP address or DNS name of the remote Host
  • Internet-ID connection — select this if you want to connect to a remote Host using Internet-ID
    • ID — specify the Internet-ID code of the remote Host
    • Internet-ID Server — specify which Internet-ID server to use
    • Use an old Internet-ID protocol (5.0) — this option was added for compatibility with older versions


Security tab
  • Single password security
  • Remote Utilities security
    • User - enter the username for Remote Utilities Security authentication
    • Password - enter the password for Remote Utilities Security authentication
    • Save password - save password for Remote Utilities security authentication in the address book
    • Send user name (legacy) - this option is for backward compatibility with previous versions


authentication tab
  • Authentication method — select the authentication method to use.
  • Additional
    • Auto-logon — enable Auto-logon
    • Check online status for direct connections — enable online status checks for direct connections (learn about statuses)
  • Host authority (legacy) — specify the shared secret, if used. This is a legacy option left for compatibility. Starting version 6.9 the certificate-based system replaced the older host identity check mechanism. Learn more.

When Auto is selected in the Authentication method dropdown menu the Viewer tries authentication methods in the following order:

  • Custom Server Security (CSS)
  • Windows Security
  • Remote Utilities Security
  • Single password

Let's say you enabled both "Remote Utilities security" and "Single password" as your authentication methods on the remote Host. With the "Auto" option enabled when you attempt a remote connection the Viewer will use "Remote Utilities security" because it goes before "Single password security" in the priority list. In order to still use "Single password" security in this scenario, you must explicitly select Single password in the Authentication method dropdown menu. This selection will override the automatic choice.


Network tab
  • Host's port — port used by the Host for direct connection
  • Use IPv6 — enable IPv6 support
  • Accept callback connections automatically — if you use callback connection, enable this check box to automatically accept connections
  • Proxy settings — specify proxy settings to connect via a proxy server
  • Connect through the Host — enable to use the cascade connection
  • Network usage mode — if your connection is slow, use the "Economy mode" to improve performance


Autoping tab
  • Use auto-ping — enable the Auto-ping feature
  • Ping interval — set the auto-ping interval


RDP tab
  • Use direct connection — disable the RDP-over-ID feature
  • Allow to save logon information — enable this to save your RDP credentials
    • User name – RDP username
    • Password – RDP password
  • Port — port used by the RDP mode. Click Reset to reset to the default value.
  • Configure — click to call up the native RDP settings window


Mode tab
  • Normal — show the actual pixels (1:1). If the remote screen resolution is bigger than the local resolution/window, scrollbars will appear
  • Stretch — stretch or shrink the remote screen image to fit into the Full Control and View window
  • Fullscreen — remove the Full Control and View window borders and use all screen real estate available
  • Fullscreen stretch — stretch the remote screen image on the local PC without borders
  • Advanced mouse scroll — enable this option if you want scrolling to occur when you move the mouse cursor toward the screen edges
  • Constrain proportions — keep aspect ratio when resizing the remote screen
  • Capture sound — capture the sound being played on the remote PC and transmit the sound to the local PC
  • Auto session recording — enable session video recording for this remote connection

Color and CPU

Color and CPU tab
  • Color format — select the color depth. This can help improve performance on slow Internet connections
  • CPU usage — adjust the CPU load
  • FPS — specify the exact FPS (frames per second) rate

Additional properties

Additonal tab
  • Blank the host's screen — blank/turn off remote screen
  • Lock host's mouse and keyboard — lock input from remote mouse and keyboard
  • Disable Aero — disable the Windows Aero mode
  • Remove wallpaper — disable the wallpaper on remote screen
  • Capture alpha-blending windows — show semi-transparent windows and menus
  • Lock workstation on disconnect — lock remote workstation automatically when the remote session is over
  • Log off connection on disconnectlog off a connection when you close Full Control and View mode or when the session is terminated otherwise
  • Comment — add a simple text note to the connection. You can view the connection notes in the Details view
  • Sort order — set custom values for connections to sort them afterwards in the Details view


Cursor tab
  • Set remote cursor shape to local cursor — replace the local cursor shapes (loading, resize arrows etc.) with remote cursor shapes
  • Set local cursor shape to point — show the remote cursor as normal and the local cursor as a black dot
  • Use standard cursor shape — the local cursor will not reflect remote cursor changes and change its shape
  • View only mode active — show remote cursor in the View only mode
  • Always — always show the remote cursor along with the local cursor
  • Never — never show the remote cursor


Keyboard input properties
  • Scan code input (default) — with this method Viewer sends keypresses as scan codes that directly translate to key scan codes on the remote Host. This is the default method suitable for most situations.
  • Unicode input — Viewer sends actual Unicode characters rather than key hardware codes. Use this method if you have a non-standard keyboard or when the Viewer keyboard language/layout are not present on the remote Host.

Default connection properties

You can set default connection properties that will apply to all newly created connections. To set the default connection properties:

1. Open the Viewer, select the Tools tab and click Default Connection Properties:

Default Connection Properties button on the Tools tab

2. Navigate to the available sections and set the desired properties. The Default connection properties window only contains properties that can be applied to multiple connections (i.e. without unique values).

Default connection properties dialog


Default connection properties will NOT apply to the connections already existing in your address book. For mass-editing existing connections, use the instructions below.

Editing multiple connections

1. Select multiple connections in your connection list by dragging the mouse pointer around them or using Shift/Ctrl + click:

Selecting multiple connections in the address book

2. Right-click the selection and select Properties:

Properties item in the right-click menu

3. The connection properties window will open. Only the properties that you can change for multiple connections will be shown. Set the desired options and click OK to apply the changes.

Connection properties for selected connections
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