Address book

An address book is a structured collection of your remote connections. Each connection corresponds to a specific remote computer and carries unique properties like the destination address, access password (if stored), and color depth. Remote Utilities provides the feature to locally backup and encrypt your address books.

Address book manager

The Address Book Manager is a feature that enables you to add, modify, or delete your address books. There are two types of Address Book Managers:

  1. Viewer's Address Book Manager: This manager allows you to add address books (in the form of XML files), and activate their visibility in the Viewer interface. It can also be used to add a synchronized address book.
  2. Server's Address Book Manager: This manager is designed to create one or multiple server address books that can be synchronized across various Viewers. It also allows for the creation and management of users and groups, as well as setting access permissions.

Admin console

The Admin Console is a graphical user interface (GUI) in Remote Utilities Server. This dashboard facilitates the administration of the RU Server and the monitoring of active and idle Viewers and Hosts connected to the Server. Furthermore, the Admin Console menu provides access to the Server's Address Book Manager.


An Agent is a remote module specifically designed for spontaneous support sessions. It features a unique window that can be personalized with your own logo and text. Notably, the Agent does not require installation or administrative privileges to operate.


Auto-import is a feature exclusive to the self-hosted server in Remote Utilities. When activated, this feature automatically adds remote Hosts connecting to your self-hosted server to a designated folder in your server address book, registering them as new connections.

Callback connection

A Callback Connection, also known as a reverse connection, is a variant of a direct connection in Remote Utilities. Unlike a regular direct connection, which uses the Host's IP address, a callback connection utilizes the IP address of the Viewer.

Communication port

A Communication Port is used by Remote Utilities and RU Server for an Internet-ID connection and "Custom server security" authentication. The default communication port is TCP 5655.

This port can be modified in the Server's Port Manager, as well as in the Viewer and Host settings. The RU Server also supports the usage of multiple communication ports.

Concurrent tech

In Remote Utilities licensing, a Concurrent Tech refers to a user or technician who is actively engaging with the Remote Utilities Viewer, such as initiating a remote session.

For instance, "2 Concurrent Techs" indicates that there are two individuals working simultaneously with the RU Viewer from two distinct workstations.

Connect through Host

In Remote Utilities, you can utilize a Host within your local network to facilitate connections to other Hosts in the same network, a concept also referred to as a cascade connection. This method provides an additional layer of security as it eliminates the need to expose each PC to external access. Instead, you permit access to a single Host PC and use it as an intermediary for connecting to other Hosts within the same Local Area Network (LAN). See Connect through Host page.

Connection properties

Each connection in the Viewer's address book possesses individual properties that you can edit. Furthermore, you have the option to establish custom defaults for any newly created connections.

Custom server security

Custom Server Security is one of the four authentication methods provided in Remote Utilities. This method involves signing into your self-hosted server via your Viewer app, allowing further access to your remote Hosts in one click without the need for entering access credentials.


The Dashboard is an informative panel located within the Host settings. It provides a summary of information pertaining to direct and Internet-ID connections, as well as the enabled authentication methods for the associated Host.

Direct connection

A Direct Connection is established when the Host is directly visible to the Viewer, meaning the Host can be identified by its IP address or hostname (DNS name). This type of connection does not necessitate any intermediary (relay) servers between the Viewer and Host, providing the fastest method to access a remote Host by definition.


In Remote Utilities licensing an endpoint is a remote computer. Endpoints are represented by items (connections) in Viewer address book.

File Transfer

The File Transfer connection mode enables the copying of files and folders to and from the remote PC. This process takes place within a two-pane window interface for ease of use.

Full Control and View

The Full Control and View mode permits the viewing of the remote screen, movement of the remote mouse pointer, and sending of clicks or keystrokes. An icon on the mode window toolbar allows for seamless switching between Full Control and View Only modes.


The Host refers to a remote module installed on a target, or remote, PC. This module facilitates both unattended and attended access.

Internet-ID code

An Internet-ID Code is a 12-digit number assigned to a remote Host. When using an Internet-ID connection, this code serves as the address of the remote computer.

Internet-ID connection

An Internet-ID connection employs an intermediary server on the web, termed the "Internet-ID server", to broker a remote connection between the Viewer and the Host.

Internet-ID server

An Internet-ID Server, also known as a relay server, acts as an intermediary used by an Internet-ID connection to facilitate communication between the Viewer and Host. An Internet-ID server can be public (hosted and maintained by our company) or self-hosted (see RU Server).

License key storage

Upon registering the Viewer with a license key, the key is stored in the License Key Storage. To access the License Key Storage, navigate to Help ➝ License Key Storage in the Viewer.

Major version

A Major Version refers to the first digit in a version number. A Major Upgrade takes place when this first digit in the version number increases. For instance, an upgrade from version to version is considered a Major Upgrade.

Minor version

A Minor Version is characterized by the digits following the first dot in a version number. When these digits change while the first digit remains unchanged, it signifies a Minor Upgrade.

For example, an upgrade from version to represents a Minor Upgrade.

MSI Configurator

The MSI Configurator is an integrated tool designed to assist you in generating a custom Host or Agent installer for deploying across your remote computers. With the MSI Configurator, you can tailor the installer to meet your specific requirements.

Notification panel

The Notification Panel is a small window displayed on the remote side during a remote session. Its purpose is to inform the remote user that an active remote session is currently in progress.

Power Control

The Power Control connection mode allows for actions such as shutting down, restarting, and locking the remote computer. Additionally, it enables the control of the remote monitor by turning it on or off.

Remote Install

The Remote Install tool is a built-in feature that simplifies the deployment of Hosts across multiple stand-alone or domain remote PCs. With this tool, you can effortlessly install, uninstall, start, stop, and update a remote Host, streamlining the management process.

Remote Utilities Security

Remote Utilities Security is one of the four authentication methods offered in Remote Utilities. When enabled, this method allows you to authenticate on a remote Host using a login/password pair. Furthermore, you have the ability to create multiple users on the remote Host, each with distinct access permissions.

RU Server

Remote Utilities Server (RU Server) is self-hosted server software that you can install on your premises. RU Server can be configured to fulfill multiple roles, including:

  • Relay server for Internet-ID connections;
  • Address book synchronization;
  • Authentication server;
  • License management server.

As a license management server, RU Server enables centralized management and control over licensing and activation of Remote Utilities software.

Scan for remote Hosts

In Remote Utilities, you have the ability to perform scans on either a single IP address or an IP address range to identify any installed Hosts within the network. Once the scan is complete, you can conveniently add the discovered Hosts to your address book in the Viewer for easy access.

Server configuration

The settings for the self-hosted server (RU Server) are accessible through the Configuration dialog. Within this dialog, you have the ability to start, stop, or uninstall the server service. You can also modify administrator access settings, alter the listening ports for the Server, and make other necessary changes or updates.

Server manager

The Server Manager dialog is where you can maintain information about your self-hosted servers, including their IP addresses (or DNS names) and ports. It serves as a centralized location to store and manage the server-related details.

Single password security

Single Password Security is one of the four authentication methods offered in Remote Utilities. This method provides a straightforward approach to authentication, where you only need to enter the access password to successfully log in to a remote Host. It offers simplicity and ease of use for accessing remote Hosts.


The toolbar in the Full Control and View connection mode of Remote Utilities consists of commonly used in-session commands. To reveal the toolbar, simply hover your mouse pointer over the top edge of the Full Control window.


The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.

Windows Security

Windows Security is one of the four authentication methods provided in Remote Utilities. This method enables you to authenticate on remote Hosts using your Windows and/or Active Directory account credentials. By leveraging your existing Windows and Active Directory account, you can seamlessly access and authenticate on remote Hosts within the network.

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