An address book is a place where you can keep and organize your remote connections. Each connection represents a specific remote computer. Connections have properties such as the destination address, access password (if saved), color depth and so on.
Remote Utilities allows you to back up and encrypt your address books stored locally.
Address book manager is a window/dialog where you can add, edit and delete your address books. There are two address book managers:
1. Address book manager in the Viewer. Here you can add address books (address book XML files) and then enable showing them in the Viewer interface. You can also use this address book manager to add a synchronized address book.
2. Address book manager in the Server. This address book manager is used to create a server address book (or multiple books) that can be synchronized among multiple Viewers. Also, you can create and manage users and groups and set access permissions in the server address book manager. See more information in Setting up sync server.
The Admin Console is a GUI dashboard that allows you to administer RU Server and monitor currently active and idle Viewers and Hosts connected to the Server. You can also use the Admin Console menu to open the Server's address book manager.
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text. Agent doesn't require installation and administrative privileges to run.
Auto-import is a feature available with the self-hosted server. When this feature is enabled, remote Hosts that connect to your self-hosted server are automatically added to the specified folder in your server address book as new connections:
In Remote Utilities licensing a concurrent tech is a user or technician who is actively using Remote Utilities Viewer e.g. by starting a remote session.
For example, "2 concurrent techs" means that there are 2 people who are simultaneously working with RU Viewer from two different workstations.
Connect through Host
You can use a Host located in your local network to broker connection to other Hosts in the same network. This is also known as a cascade connection. Instead of exposing each PC to the outside world you can only allow access to a single Host PC and use it as intermediary for connecting to other Hosts in the same LAN. Learn more...
Custom server security is one of the four authentication methods available in Remote Utilities. Using this method you sign in on your self-hosted server in your Viewer app and can further access your remote Hosts in one click without entering access credentials. Learn how to set up custom server security...
Full Control and View mode allows you to view the remote screen, move the remote mouse pointer and send clicks/keystrokes. You can switch between Full Control and View Only modes by using an icon on the mode window toolbar.
An Internet-ID server (also a relay server) is an intermediary server used by an Internet-ID connection to broker communication between Viewer and Host. An Internet-ID server can be either public (i.e. hosted and maintained by our company) or a self-hosted server.
The Remote Install tool is a built-in tool that facilitates Host deployment across multiple stand-alone or domain remote PCs. You can use the tool to install, uninstall, start, stop and update a remote Host.
Remote Utilities Security is one of the four authentication methods available in Remote Utilities. With this method enabled you authenticate on a remote Host using a login/password pair. Different users can be created on the remote Host with different access permissions.
The self-hosted server (RU Server) settings are available in the Configuration dialog. Here you can start/stop/uninstall the service, edit administrator access settings, change the listening ports for the Server as well as change/update other options.
Single password security is one of the four available authentication methods in Remote Utilities. This is the simplest authentication method — in order to successfully log in on a remote Host you only need to enter the access password.
Windows Security is one of the four authentication methods available in Remote Utilities. This method allows you to authenticate on remote Hosts using your Windows and/or Active Directory account credentials.