Address book
An address book is a place where you can keep and organize your remote connections. Each connection represents a specific remote computer. Connections have properties such as the destination address, access password (if saved), color depth and so on.
Remote Utilities allows you to back up and encrypt your address books stored locally.
Address book manager
Address book manager is a window/dialog where you can add, edit and delete your address books. There are two address book managers:
1. Address book manager in the Viewer. Here you can add address books (address book XML files) and then enable showing them in the Viewer interface. You can also use this address book manager to add a synchronized address book.
2. Address book manager in the Server. This address book manager is used to create a server address book (or multiple books) that can be synchronized among multiple Viewers. Also, you can create and manage users and groups and set access permissions in the server address book manager. See more information in Setting up sync server.
Admin console
The Admin Console is a GUI dashboard that allows you to administer RU Server and monitor currently active and idle Viewers and Hosts connected to the Server. You can also use the Admin Console menu to open the Server's address book manager.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text. Agent doesn't require installation and administrative privileges to run.
Auto-import
Auto-import is a feature available with the self-hosted server. When this feature is enabled, remote Hosts that connect to your self-hosted server are automatically added to the specified folder in your server address book as new connections:
Communication port
Port used by Remote Utilities and RU Server for an Internet-ID connection and Customer server security authentication. By default the communication port is TCP 5655.
The port can be changed in Server configuration options as well as in Viewer and Host settings. Also, multiple communication ports can be used on the RU Server.
Connect through Host
You can use a Host located in your local network to broker connection to other Hosts in the same network. This is also known as a cascade connection. Instead of exposing each PC to the outside world you can only allow access to a single Host PC and use it as intermediary for connecting to other Hosts in the same LAN. Learn more...
Connection properties
Each connection in the Viewer's address book has individual properties that you can edit. You can also set custom defaults for newly created connections.
Custom server security
Custom server security is one of the four authentication methods available in Remote Utilities. Using this method you sign in on your self-hosted server in your Viewer app and can further access your remote Hosts in one click without entering access credentials. Learn how to set up custom server security...
Dashboard
The Dashboard is an informational panel located in the Host settings. It summarizes information about direct and Internet-ID connections as well as enabled authentication methods for the given Host.
Direct connection
A direct connection is possible when the Host is in direct visibility to the Viewer, i.e. the Host can be addressed by its IP address or hostname (DNS name).
This connection type does not require any intermediary (relay) servers in-between Viewer and Host and is by definition the fastest way to access a remote Host.
File Transfer
File Transfer connection mode allows you to copy files and folders to and from the remote PC in a two-pane window interface:
Full Control and View
Full Control and View mode allows you to view the remote screen, move the remote mouse pointer and send clicks/keystrokes. You can switch between Full Control and View Only modes by using an icon on the mode window toolbar.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Internet-ID code
An Internet-ID code is a 12-digit number allocated to a remote Host. This code acts as the address of the remote computer when an Internet-ID connection is being used.
Internet-ID connection
An Internet-ID connection uses an intermediary server on the Web ("Internet-ID server") to broker a remote connection between Viewer and Host.
Internet-ID server
An Internet-ID server (also a relay server) is an intermediary server used by an Internet-ID connection to broker communication between Viewer and Host. An Internet-ID server can be either public (i.e. hosted and maintained by our company) or a self-hosted server.
License key storage
When you register the Viewer with a license key, the key is added to the License Key Storage. To open the license key storage click Help ➝ License key storage in the Viewer.
MSI Configurator
MSI Configurator is a built-in tool that helps you create a custom Host or Agent installer for deployment across your remote computers.
Notification panel
The notification panel is a small window shown on the remote side during a remote session. It notifies the remote user that an active remote session is currently in progress.
Power Control
The Power Control connection mode is used to shut down, restart and lock the remote computer, or turn the remote monitor on or off.
Remote Install
The Remote Install tool is a built-in tool that facilitates Host deployment across multiple stand-alone or domain remote PCs. You can use the tool to install, uninstall, start, stop and update a remote Host.
Remote Utilities Security
Remote Utilities Security is one of the four authentication methods available in Remote Utilities. With this method enabled you authenticate on a remote Host using a login/password pair. Different users can be created on the remote Host with different access permissions.
Scan for remote Hosts
You can scan a single IP address or an IP address range to find if there are any Hosts installed in the network. You can then add found Hosts to your address book in the Viewer.
Server configuration
The self-hosted server (RU Server) settings are available in the Configuration dialog. Here you can start/stop/uninstall the service, edit administrator access settings, change the listening ports for the Server as well as change/update other options.
Server manager
The Server Manager dialog is where you keep information about your self-hosted servers, specifically their IP addresses (DNS names) and ports.
Single password security
Single password security is one of the four available authentication methods in Remote Utilities. This is the simplest authentication method — in order to successfully log in on a remote Host you only need to enter the access password.
Toolbar
The toolbar in the Full Control and View connection mode contains frequently used in-session commands. To reveal the toolbar, hover your mouse pointer over the top edge of the Full Control window.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Windows Security
Windows Security is one of the four authentication methods available in Remote Utilities. This method allows you to authenticate on remote Hosts using your Windows and/or Active Directory account credentials.
Documentation
Glossary
A
- Address book
- Address book manager
- Admin console
- Agent
- Auto-import
C
- Callback connection
- Communication port
- Concurrent tech
- Connect through Host
- Connection properties
- Custom server security
D
- Dashboard
- Direct connection
E
- Endpoint
F
- File Transfer
- Full Control and View
H
- Host
I
- Internet-ID code
- Internet-ID connection
- Internet-ID server
L
- License key storage
M
- Major version
- Minor version
- MSI Configurator
N
- Notification panel
P
- Power Control
R
- Remote Install
- Remote Utilities Security
- RU Server
S
- Scan for remote Hosts
- Server configuration
- Server manager
- Single password security
T
- Toolbar
V
- Viewer
W
- Windows Security
