What is an Internet-ID connection?
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text. Agent doesn't require installation and administrative privileges to run.
How it works
An Internet-ID connection uses an intermediate server on the Web ("Internet-ID server") to facilitate connection between Viewer and Host. This connection type can be used where a direct connection is not possible.
The Internet-ID connection does not require router or firewall configuration. To establish an Internet-ID connection please follow this guide.
Internet-ID code
An Internet-ID code is a unique 12-digit number assigned to a remote Host or Agent. When the Internet-ID connection is established, the code is used as the address of the remote Host or Agent.
Internet-ID server
When setting up the Internet-ID connection you can choose which intermediate server to use. There are two options:
- Public Internet-ID servers that use our company infrastructure. This is the default and simplest option.
- RU Server. This is a self-hosted module that you can deploy on your premises and set up remote connection routing.
Troubleshooting Internet-ID connections
To troubleshoot issues with Internet-ID connectivity please refer to this guide.
