What is an Internet-ID connection?
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
In an Internet-ID connection Viewer and Host communicate through an intermediary server on the Web ("Internet-ID server"). As the name implies this connection type is mostly used for remote access over the Internet where a direct connection is not always possible.
With the Internet-ID connection type you do not have to configure the router and/or firewall on the Host side — simply enable Internet-ID connection type in the Host settings, get the Internet-ID code and you are ready to connect.
For instructions on how to establish an Internet-ID connection please refer to these tutorials:
- Connecting over the Internet for unattended access
- Connecting over the Internet for spontaneous support
Internet-ID code
When an Internet-ID connection is used, a remote Host is assigned a unique 12-digit number called an Internet-ID code. This code is used to access the Host from the Viewer:
Internet-ID server
When setting up an Internet-ID connection you can choose which intermediary server to use. There are two options:
- Public server. This is the default option.
- Self-hosted server. Apart from the relay function, the self-hosted server provides some additional features and benefits.
Troubleshooting Internet-ID connections
If you have difficulty making an Internet-ID connection work please refer to this troubleshooting guide.
