Viewer Options

Viewer options are global preferences for the Viewer application. Viewer options are not to be confused with connection properties — these are set individually for each connection in your address book.

To access Viewer options select the Tools tab and click Options on the ribbon:

Main Viewer window - Tools tab

View tab

View tab
  • Use group view – when enabled, connections in the address book will group according to their online status (i.e. "online" group and "offline" group) in each folder
  • Show "Add connection" button – when enabled, the "Add connection" button in the content area (pane) of the address book is visible
  • Update thumbnails – set connection thumbnails to update at specified interval
  • Show advanced hint window – check this checkbox if you want the advanced hint window to show up when you hover the mouse pointer over a connection in your address book
  • Notify me when connection is online - show a desktop notification when connections appear online in the address book
  • Use notification for autologon - show a desktop notification when connections with autologon enabled come online

Remote screen tab

Remote Screen tab
  • Tabbed view – show multiple sessions as tabs in the Full Control mode window
  • Pin remote screens toolbar – pin the Full Control mode window toolbar
  • Do not synchronize clipboard – disable automatic clipboard sync. However, you will still be able to transfer the clipboard contents to/from the remote PC manually using Full Control toolbar "Get clipboard" and "Set clipboard" commands
  • Session recording directory – select where to save session video recordings (see Video recording)
  • Session recording quality – set recording quality (1024x768, 720p and 1080p)

Tray tab

Tray tab
  • Minimize to tray icon – unchecking this checkbox will make the program minimize to the taskbar instead of to the system tray
  • Invert tray menu – flip items order in the tray icon context menu
  • Minimize/restore – set the Viewer to minimize and restore with a single or double-click

Search tab

Search tab
  • Search thread count – set how many threads the program should use when scanning for Hosts.

Callback tab

Callback tab
  • Allow callback – allow the Viewer to accept incoming callback connection requests
  • Port – callback port (5651 by default)
  • Permissions – set IP filters to restrict incoming connections to a single IP address or an IP address range:
    • Allow everyone, except – add an IP address or range to the white list
    • Deny everyone, except – add an IP address or range to the black list
    • Edit – specify the IP address or range


Hotkeys tab

Define hotkeys that work in the Full Control and View mode.

  • Send Ctrl+Alt+Del – send Ctrl+Alt+Del key combination to the remote PC
  • Full control / View only - switch between Full control and View only connection modes on-the-fly
  • Change view mode – pressing this key will rotate the screen view modes (Normal, Stretch, Fullscreen and Fullscreen Stretch)
  • Show properties – pressing this key allows you to invoke connection properties window and change the properties on-the-fly without closing the session
  • Pause – pause the remote session
  • Close – close the Full Control and View window
  • Reset – reset hotkeys to their defaults


Misc tab
  • Save last working directory – enable this if you want the program to memorize the last opened directory when working in the File Transfer mode
  • Back up address book – enable address book backups (see Backing up address books)
  • Hide default domain controller – disable showing Active Directory tree in the Viewer's Navigation pane
  • Sign in automatically – automatically sign in on a self-hosted server if used (see Address book sync and Setting up authentication server)


Update tab
  • Check for updates – select the check interval at which the Viewer should check for updates
  • Check for updates now! – click on this link to immediately check for updates

Event log

Event log tab
  • Use event log – enable connection log
    • Error logging – also log errors
    • Store to disk – write the log to a file on the hard drive
  • Show logs folder – open the logs location on the hard drive in Windows Explorer


Protection tab
  • Encrypt address book – enable address book encryption
    • Lock workspace after computer is idle for – set time interval at which the Viewer workspace will lock
    • Lock when locking the computer or switching the user – lock Viewer workspace when Windows account lock or switch user commands are used
    • Lock on sleep – lock Viewer workspace when computer goes to sleep
    • Lock when screensaver is activated – lock Viewer workspace when screensaver starts
    • Lock when main window is minimized – lock Viewer workspace when the Viewer window is minimized to taskbar or tray
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