Release Notes

Version (released July 02, 2015)

  • Minor fixes and improvements

Version (released June 18, 2015)

  • Added: Q + Alt + Tab switches windows on the local desktop when used in the Full Control Window.
  • Added: Alt + F12 Toggles between Full Control and View Only modes when hit in the Full Control/View Only mode window.
  • Added: Balloon hint/tooltip of the Host now shows the computer name of the administrator/technician who connected to the remote PC.
  • Added: The entire Host icon menu can now be hidden in the Host settings.
  • Fixed: Hiding Host’s tray icon is no longer possible.
  • Fixed: Encrypted block of text not being sent via e-mail by a configured Agent package when using “Automatically generate Host password” in the MSI Configurator.

Version (released June 02, 2015)

  • Fixed: Ctrl+Alt+Del command not working in certain situations
  • Minor fixes and improvements

Version (released May 12, 2015)

  • Fixed: You no longer need to launch the Viewer with administrator rights in order to be able to use remote camera mode, video chat or session video recording
  • Fixed: Host and Agent crashing/hanging when changing Windows color scheme
  • Fixed: Viewer now remembers its windows position when they are minimized and then restored
  • Minor fixes and improvements

Version (released May 8, 2015)

  • Added: Updated Viewer interface
  • Added: Custom field for the “Send ID via e-mail” option
  • Added: “Ask user to identify themselves” configuration option now works for all package types (standard, one-click and agent)
  • Added: “Restart Host” item in the Host menu
  • Added: Ability to generate ID on the remote Host without sending an e-mail
  • Added: An option to hide Active Directory tree in the Viewer
  • Fixed: Minor issues with the One-click configuration option
  • Fixed: Internet ID being incorrectly added to the “Direct connection” field in connection properties

Version (released March 26, 2015)

  • Added: A toolbar button for minimizing the Full Control window when in fullscreen mode.
  • Added: RU Server administration console has been added to the Viewer as a built-in tool.
  • Improved: The checkboxes on the Modes tab in Host security settings were inverted. Now if a checkbox is checked, it means that the corresponding mode is allowed.
  • Fixed: Sync issues between Viewer 6.0.x.x. and Viewer 6.1.x.x that caused the address book to disappear. Now if the sync server has a newer version of the address book than the Viewer version, the sync will not work until the Viewer is updated.
  • Fixed: Some issues with file access rights when using File Transfer mode.
  • Fixed: An issue with the Full Control window freezing with enabled capture sound mode in some operating systems.
  • Fixed: Arrow keys not working in a non-tabbed Full Control window.
  • Fixed: Mini-chat panel in the Full Control window losing focus. 

Version (released March 2, 2015)

  • Added: Simplified registration system. Now you only need to register the Viewer instead of registering each and every Host as before
  • Added: Simple 9-digit format for Internet IDs
  • Added: Auto-logon now works for Internet ID connections via RU Server
  • Fixed: “Blank remote screen” option now works with “capture alpha-blending windows” option
  • Fixed: “Access denied” error when re-connecting to the same remote PC after reboot
  • Fixed: Issues with importing records into a synced address book
  • Fixed: An issue when the user had to make one extra click in an application window to start typing after switching remote desktops in the Full Control window
  • Minor fixes and improvements

Version (released December 17, 2014)

  • Fixed: Issue with address book not importing properly using the "Import connections" command.
  • Fixed: Issues when registering version 6 with a free version 5.x license key.

Version (released December 16, 2014)

  • Added: Address book sync via Remote Utilities Sever (formerly called "GMS").
  • Added: Multiple active address books in the Viewer
  • Added: Session video recording
  • Added: Take screenshot of the remote screen
  • Added: Simple chat in the Full Control/View window
  • Added: Automatic daily backups of address books in the Viewer
  • Added: Agent connection log is now available in %AppData%\RUT_settings after the Agent is closed
  • Added: Mapped network drive support in File Transfer mode
  • Added: Windows PE 5 support
  • Added: Comments field in address book records
  • Added: Sort order field in address book records to enable custom sorting
  • Added: Send broadcast message using the "Send message" connection mode
  • Added: The "Screen Recorder" connection mode now supports multiple monitors
  • Added: Protection against address book sync conflicts. Now if a certain Viewer is offline it cannot change/update records in a synced address book.
  • Fixed: Issues with the Agent not properly working with UAC in some cases
  • Fixed: Problem with empty pages when printing some files using the remote printing feature
  • Fixed: Problem with RDP settings not saving properly
  • Fixed: The USERNAME field in email messages sent by a custom MSI installer now correctly reflects the current user logged into the PC
  • Minor fixes and improvements

Version (released February 12, 2014)

  • Minor fixes and improvements.

Version (released January 22, 2014)

  • Added: Free license for business use for 10 remote PCs.

Version (released January 14, 2014)

  • Added: Mobile Viewer for iOS and Android.
  • Added: When launched by a user with administrative privileges, the Agent module runs as a service thus making it possible to handle UAC prompts remotely. This was previously available with the Host only.
  • Added: Desktop Viewer now launches the native RDP client when the RDP connection mode is used.
  • Added: The notification panel can now be moved/dragged around the screen.
  • Added: Remote Host version and currently logged in user name are displayed in the address book “Detailed” view in Viewer.
  • Added: The columns in the “Detailed” view can now be rearranged.
  • Improved: The one-click installer no longer opens Remote Utilities website after installation.
  • Fixed: Minor fixes and improvements.

Version (released August 4, 2013)

  • Fixed: A bug with cascade authorization when using "Connect through Host" feature.
  • Fixed: A bug that caused the GMS server IP/DNS address to be erased during remote Host upgrade.
  • Fixed: A bug in the File Transfer mode when connecting to older versions of Host.
  • Improved: Significantly improved and optimized XML parsing mechanism of the address book.
  • Improved: Updated Viewer interface.
  • Minor fixes and improvements.

Version (released June 30, 2013)

  • Fixed: An error message that appeared when closing the Viewer
  • Fixed: Fixes in the File Transfer mode and other connection modes
  • Fixed: Minor fixes and improvements

Version 5.5 (released June 24, 2013)

  • Added: Auto reconnect during temporary network breakdowns
  • Added: New MSI configurator in the wizard form. New step added to the MSI configurator wizard that allows you to control which settings are applied during the remote Host update.
  • Added: A panel/window at the bottom-right corner on the Host side with the list of currently connected Viewers. The remote user can close some or all of the connections. This panel is optional and can be enabled/disabled in the Host settings.
  • Added: New "Full screen" view mode. When this mode is on, the window frame is removed but no scaling occurs. If the remote monitor resolution is higher than the local monitor resolution, scrolling is enabled. What was previously "Full screen" mode has been renamed "Full Screen Stretch".
  • Added: An option to erase/wipe Host settings from the remote PC when uninstalling.
  • Added: License Key Storage now shows the number of unused licenses left for each product key.
  • Added: View mode toggle icons have been added to the toolbar.
  • Added: Windows serial key is now displayed in the Inventory Manager report.
  • Added: Dragging the tab away from the Full Control and View window will pop out the tab into its own window (behavior similar to that of the web browser Google Chrome).
  • Added: French interface language. Parlez-vous français?
  • Improved: Program operation on Windows 8 has been optimized to improve performance.
  • Improved: Error log now shows not only the error number but also additional information/explanation about the error.
  • Improved: "Capture sound" option is now included in the Connection Properties so you can enable it permanently for a selected address book entry.
  • Fixed: A bug that caused the Full Control and View window to change its position and dimensions every time the user switched to another remote screen tab. Now if a user maximizes the Full Control and View window it will stay maximized regardless of the new tabs open.
  • Fixed: A bug that caused an RDP over ID connection to close when minimizing the RDP window.
  • Fixed: Cascade authorization (Connect through Host feature) bug that caused erratic cascade connectivity and required manual logon to each intermediary Host.
  • Fixed: A bug that caused the times for the files in File Transfer mode, both local and remote, to be displayed in UTC time, not local time.
  • Minor fixes and improvements.

Version (released January 16, 2013)

  • Added: The ability to disable remote printer driver installation when configuring an .msi file using MSI Configurator
  • Added: Warning if the IP/ID/DNS name field is left blank when adding a new connection.
  • Minor fixes and improvements

Version (released January 7, 2013)

  • Added: Hebrew interface language
  • Added: Polish interface language

Version 5.4 (released October 30, 2012)

  • New: Remote printing (printing a remote document on a local printer)
  • New: Event/Connection log in the Viewer that helps diagnose connection problems if any
  • New: RDP over ID, a feature that allows you to connect by the RDP protocol using Remote Utilities' ID feature as a tunnel
  • New: "Reboot in Safe Mode with networking" option added to the Power Control connection mode
  • New: Improved Viewer interface and main toolbar
  • Fixes in the text chat mode
  • Minor fixes and improvements

Version 5.3 (released July 26, 2012)

  • Agent (former Quick Connect) module interface revamped
  • 4-digit password is now available in RUT Host and Agent
  • Ability to show a disclaimer to a remote customer was added to Agent customization settings
  • Gateway Mediation Server (GMS) updated to version 1.2
  • Fixed issues when configuring different types of a distribution file using MSI Configurator
  • Fixed issues with Multiple users and permissions feature

Version 5.2.2 (released July 13, 2012)

  • New: Viewer interface has been completely revamped
  • Minor fixes and updates to the Host module

Version 5.2.1 (released June 12, 2012)

  • Added: New program icons
  • Fixed: "Capture sound" feature
  • Fixed: Full control and view window is now located on the same monitor as the Viewer's main window
  • Fixed: A minor bug when configuring Quick Connect using MSI Configurator
  • Fixed: minor Text chat bugs
  • Fixed: minor Callback connection bugs
  • Other fixes and improvements

Version 5.2 (released April 27, 2012)

  • New! Added Active Directory tree browser. Now the RUT-Viewer address book window shows the actual Active Directory tree, and you can connect to any computer right away. You can use the default domain controller for the network where the RUT-Viewer machine is located, or you can specify a different domain controller using a special dialog window.
  • New! Added different users with different permissions for a single RUT-Host. This feature is available for both the security system of Remote Utilities and WinNT security.
  • New! Added an "Ask user permission" option in RUT-Host settings. If this option is set, a message is displayed to the remote user, allowing them to accept or decline a remote connection.
  • New! Added the ability to launch and work when the remote computer is in Windows Safe Mode. The remote PC is available for remote connection after a reboot in Safe Mode.
  • New! Improved RUT-Viewer and RUT-Host installer. Now you do not need to uninstall the program manually before updating. Simply run the new version installer file and follow the installation wizard instructions to update the program.
  • Added Windows PE support.
  • Improved the Password setting window that appears after the RUT-Host installation has been simplified.
  • Removed the outdated video overlay connection mode.
  • Removed the HookDrv.dll library, which caused antivirus software to create a false alarm.
  • Made several other fixes and improvements.

Version 5.1.2 (released January 27, 2012)

  • Added IPv6 support.
  • Minor fixes.

Version 5.1.1 (released January 15, 2012)

  • Internet ID technology has been optimized for fast Internet connections. For improvements to be seen update both the Viewer and the Host, as well as the GMS (if the latter is used).
  • Improved mouse and keyboard response time.
  • Improved proxy-server support.
  • Improved MSI-Configurator: now the configurator works if RUT-Host is installed (but is not running) on the PC. This works for all configuration options except Quick Connect.
  • Custom-built Quick Connect module now always asks user confirmation before sending connection credentials to the administrator's e-mail.
  • One-click installer now works in silent mode. However, our website opens in the web-browser during installation.
  • Quick Connect now uses simplified Internet ID codes with the mask xxx-xxx-xxx where x is any figure from 0 to 9.
  • Fixed issues with keyboard not working in some cases.
  • Fixed 'Blank remote screen' feature issue in Windows 7.
  • Minor improvements and fixes.

Version 5.1 (released December 12, 2011)

  • New! Added QuickConnect module ∓ the stand-alone RUT-Host executable that runs without installation and administrative privileges.
  • New! Added the ability to customize QuickConnect with logo and text for branding purposes.
  • New! Added Voice and Video chat connection mode optimized for slow networks.
  • New! Added Gateway Mediation Server, which is a replica of our global Internet ID server, but runs locally and is available for free.
  • New! Added tabs to the Full Control and View window, like in a web-browser. This can be disabled in the RUT-Viewer Options.
  • New! Added Remote Settings mode that grants direct access to remote RUT-Host settings via the corresponding item in the RUT-Viewer context menu.
  • Improved MSI Configurator tool ∓ now this tool allows configuring three different output files: Standard MSI file (.msi), One-click installer (.exe) and QuickConnect (.exe).
  • Added Address Book Manager to allow working with several address books in different places including network locations.
  • Added the ability to automatically send the Internet ID and Password to the helpdesk technician via e-mail once the configured QuickConnect module is first run on the remote side.
  • Added multiple tabs, Windows 7 like address bar and the ability to transfer files from one remote PC to another in the File Transfer connection mode.
  • Added the ability to generate meta-keys for registering RUT-Hosts. This protects the owner of the license from an unauthorized use of their license key. This is especially useful for Helpdesk license owners.
  • Added the ability to edit the properties of multiple connections at once.
  • Added the ability to show a small blue globe beside the RUT-Host icon when the connection with an Internet ID server is live.
  • Added automatic clipboard sync (so far for plain text only).
  • Added new error message system with message log and smart non-intrusive error notifications.
  • Added support for HTTP and SOCKS proxy servers both on the RUT-Host and RUT-Viewer side.
  • Now all installer and executable files are digitally signed with the certificate issued by DigiCert Inc.
  • Added support for proxy server NTLM authorization.
  • Improved Remote Webcam connection mode by making it transmit the image and sound in the real time using the latest audio and video codecs.
  • Improved Block Remote Screen window with the ability to show rich text formatting or a web page.
  • Improved the thumbnail previews algorithm in the RUT-Viewer main window.
  • Improved RUT-Host installer ∓ now the UAC privileges elevation message shows only once.
  • Improved and extended Power Control mode (former ∘Shutdown∙ mode).
  • Improved and extended Execute mode.
  • Minor improvements to the Callback Connection feature.
  • Fixed the occasional bugs when the Connect through Host feature was used.
  • Fixed bugs with the Internet ID, File Manager and multi-monitor features not working properly in some cases.
  • Fixed several bugs in the Screen Recorder connection mode.
  • Fixed memory leakage which occurred on the RUT-Host side in some cases.
  • Some changes to the user interface.
  • Multiple improvements and fixes.

Version 5.0.1 (released May 17, 2011)

  • Added a new licensing option - Home License

Version 5.0 (released March 08, 2011)

  • New feature! Internet-ID allows connecting over the Internet to a PC which is located behind a firewall or a NAT device. No network configuration on the remote PC side is necessary.
  • Added a new ∜Helpdesk∝ licensing option.
  • Added the ability to select a terminal session out of several terminal sessions being active on the remote PC.
  • RUT-Viewer now works on Wine in Linux OS.
  • Added the ability to run RUT-Host as current user.
  • Modified RUT-Host settings ∓ now there are user settings and system settings.
  • Added invitation system. An administrator or a helpdesk specialist generates a special invitation code that contains an Internet ID, a password and a license key. The code is then applied by the user on the remote PC.
  • Added one-click installer as a single EXE-file which automatically installs the configured RUT without any queries.
  • Added RUT-Viewer ping capability that allows to almost instantly determine which computer is on the network.
  • Improved the speed of browsing the remote registry.
  • Added Help to RUT-Host (previously Help was available in RUT-Viewer only).
  • Added the ability to view the callback connection query list in RUT-Viewer.
  • Added the ability to activate all callback connections in one click on RUT-Host.
  • Added a new tab ∘Users∙ in the Task Manger connection mode window.
  • Improved integration of the RUT-Host with the Windows 7/Vista/2008 built-in Firewall.
  • Fixed issues with NTLM authorization with Windows 7/Vista/2008.
  • Fixed issues causing instability of RUT-Host when using ∘Connect through host∙.
  • Added tree view of connection properties for the option ∜Connect through host∝.
  • Minor improvements and fixes.

Version 4.3 (released September 09, 2010)

  • Improved Remote Web Camera connection mode. Now the Open OGG is used instead of the proprietary WMV.
  • Added import/export of registry keys in the Remote Registry connection mode.
  • Addressed an issue that could cause incorrect work in Full Control/View mode on server operating systems.
  • Fixed an issue with entering IP addresses in the RUT-Host settings.
  • Added video/sound capture module.
  • Added remote registry connection mode.
  • Added a new hotkey for closing the remote connection window.
  • Fixed an issue with entering IP addresses in IP-filter settings.
  • Minor improvements and fixes.

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