Back up Address Books

Address books are important as they contain connections (saved sessions) that let you access all your remote PCs. Make sure that you always have a recent backup of your address books.

Automatic backups

By default, automatic daily backups are enabled when you install the Viewer. Backups include:

  • The general (default) address book;
  • Any custom address books that you have loaded in the Viewer including those synchronized with a self-hosted server;
  • The keys.dat file which is used for the Add using code feature.

The default location for your backups is:

  • Windows 7 and higher: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\
  • Windows XP: C:\Documents and Settings\user_name\Application Data\Remote Utilities Files\backups\

You can disable automatic backups (not recommended) or change the default backup directory in the Viewer options:

  1. Open the Viewer, select the Tools tab and click Options. Options button in the Viewer
  2. Select the Misc tab. To disable backups, uncheck Backup address book. To change the directory, click Browse and select a new destination folder. Misc tab with address book backup options

Manual backups

You can manually create a backup of an address book using either of these methods:

  • Select the address book in the left pane, click Manage ➝ Manual export and save the address book as an .xml file to a desired location. Manual export button
  • Copy the XML file itself to a different place. For example, the corresponding XML file for the General address book (on Windows 7 and higher) is C:\Users\user-name\AppData\Roaming\Remote Utilities Files\connections_4.xml. To manually back up this address book, copy the file connections_4.xml to a different location.

Restoring an address book from a backup

Here is how to restore your General address book from a backup. The same process can be used to restore any other address book for which you have a backup XML file.

  1. Navigate to the backups folder (\%AppData%\Roaming\Remote Utilities Files\backups\) and select the backup copy that you want to restore. Backup files are stored in the ZIP format and use the mask
  2. Unzip the file to a location on your computer where it will be safe from accidental deletion.
  3. Open the Viewer, navigate to the Tools tab and click Manual import: Manual import button
  4. Select General address book in the dropdown list and click OK. Select destination

    Use the Replace existing check box if you want to replace your existing records with the imported data. If you keep this check box clear, your existing records (if any) will stay and the imported records will be added to this address book.

  5. In the Windows file selection dialog locate the backup XML file that you unzipped in step 2 and click Open. Your General address book will be populated with records from your backup file.


You cannot change the corresponding XML file location for the General address book. The General address book in your Viewer always points at \%AppData%\Roaming\Remote Utilities Files\connections_4.xml. When you restore your General address book from a backup file as described above, you are essentially copying data from your backup XML file into this XML file.

Restoring a different (custom) address book is a similar process. In order for the destination address book to appear in the Import to dropdown list it must be open/loaded in your Viewer navigation pane. To create a new, empty address book use the Address book manager.

Restoring an encrypted address book

Encrypted address books are backed up just like regular address books. You can restore an encrypted address book (with the .encrypted extension) by following the same procedure as in the section above. The only difference is that the program will ask you to enter your encryption password before it can import the contents of the source address book into the target address book:

Specify encryption password


The encryption password of the source address book is NOT "carried over" into the target address book. The import operation only applies to the records in the address book and not to its encryption status. Therefore, if you want to protect your address book after importing it, you must enable encryption in your Viewer options unless you have already done so.

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