Refund Policy
In short
We are committed to customer satisfaction, and we understand that a product may sometimes not meet your expectations. So the refund policy is straightforward.
What can be refunded
Every purchase of Remote Utilities software qualifies, as long as you ask within the refund window.
- All purchases of Remote Utilities software are eligible for a refund within 30 days of the transaction.
- This applies to all one-time payments and to the first installment of any recurring service.
How to request a refund
One message to our Sales team is all it takes. A reason is welcome but not required.
Send your request through the sales inquiry form with your order number and the email address used for the purchase.
A reason is not mandatory, but it helps us improve the product and the service.
Your request is acknowledged within one business day of receipt.
When you get your money back
Refunds are processed promptly and always go back the way the payment came in.
- We issue the refund promptly after acknowledging your request.
- The money is credited back to the original method of payment: your credit or debit card, or your PayPal account.
- The exact date the refund appears in your account depends on your bank or PayPal. We control when the refund is issued, not how long they take to post it.
Thank you for choosing Remote Utilities. Your trust in our product is highly valued.