At Remote Utilities Pty (Cy) Ltd, we are committed to customer satisfaction. We understand that sometimes a product may not meet your expectations. In line with this commitment, we offer a straightforward refund and cancellation policy.
- All purchases of Remote Utilities software are eligible for a refund within 30 days of the transaction.
- This policy applies to all one-time payments and the first installment of any recurring services.
- To initiate a refund, please contact our Sales team. We require your order number and the email address used during your purchase.
- While not mandatory, we appreciate if you could provide a reason for the refund to help us improve our services.
- Refund requests will be acknowledged within one business day of receipt.
Cancellation Policy:You may cancel any recurring service at any time. The cancellation will be effective immediately, and you will not be charged in the subsequent billing cycles. To cancel a service, please contact our support team with your account details.
- Refunds will be processed promptly. The timeline for refund completion will not exceed ten business days from the acknowledgment of the refund request.
- The refund will be credited back to the original method of payment (credit/debit card or PayPal account).
For refunds and cancellations, please reach out to our Sales.
Thank you for choosing Remote Utilities. Your trust in our product is highly valued.