Host

The Host refers to a remote module installed on a target, or remote, PC. This module facilitates both unattended and attended access.

Viewer

The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.

Direct connection

A Direct Connection is established when the Host is directly visible to the Viewer, meaning the Host can be identified by its IP address or hostname (DNS name). This type of connection does not necessitate any intermediary (relay) servers between the Viewer and Host, providing the fastest method to access a remote Host by definition.

Address book

An address book is a structured collection of your remote connections. Each connection corresponds to a specific remote computer and carries unique properties like the destination address, access password (if stored), and color depth. Remote Utilities provides the feature to locally backup and encrypt your address books.

Internet-ID connection

An Internet-ID connection employs an intermediary server on the web, termed the "Internet-ID server", to broker a remote connection between the Viewer and the Host.

Wake-On-LAN

You can send a Wake-on-LAN (WoL) command to a remote Host PC which is located in the same LAN as Viewer PC.

The WoL command only works for direct connection.
You must enable WoL on the Host system. Please, refer to this article for more information.

Send WoL in the same LAN

Right-click on the target Host in your address book and select Wake-On-LAN→Wake-On-LAN.

Send WoL across networks

You can send a WoL packet to a Host in a different network provided there is another Host in that network accessible to you.

The intermediate and target Hosts must be in the same LAN and subnet.
Viewer and the intermediate Host can be connected via an Internet-ID connection.

Right-click on the target Host in your address book and select Wake-On-LAN→WoL using other Host.
Click Select and choose a Host through which to send the WoL packet.
Click the Send Wake-On-LAN button.

Address Book: About Address Books
Connection Modes: Power Control