Connecting over the Internet (attended-only)
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text. Agent doesn't require installation and administrative privileges to run.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Internet-ID code
An Internet-ID code is a 12-digit number allocated to a remote Host. This code acts as the address of the remote computer when an Internet-ID connection is being used.
Address book
An address book is a place where you can keep and organize your remote connections. Each connection represents a specific remote computer. Connections have properties such as the destination address, access password (if saved), color depth and so on.
Remote Utilities allows you to back up and encrypt your address books stored locally.
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For spontaneous remote support, you can use Agent instead of Host. Unlike Host, Agent doesn't require installation and administrative privileges to run. However, Agent does require someone being present at the remote PC side to actually start the Agent, so this connection method is suitable for attended support only.
The Agent window can be customized with your logo and welcome text. For more information, see the Agent customization tutorial.
Before you start
Configuring Agent
No special Agent configuration is needed. Have the remote user run it and tell you the Internet-ID code and access password shown in the Agent window:
Make sure that the "Ready for connection" message is displayed at the bottom of the Agent window.
Configuring Viewer
1. On your admin PC start the Viewer app and click Add connection:
2. Enter a descriptive name and the Internet-ID displayed on the Agent window. Click OK:
3. Enter the Agent password at the password prompt and click OK:
4. The remote session will start in the selected connection mode. In this example it’s the Full Control mode:
5. The connection will be saved to your address book automatically:
Tips
- If you have difficulty making the connection work, please check this troubleshooting guide.
- In order to terminate the session at any moment, the remote user simply needs to close the Agent window.
- The remote user doesn't have to re-download the Agent each time they need remote support. They can keep the Agent file on their computer and run it when necessary.
