Connecting over the Internet (unattended)
Internet-ID
An Internet-ID connection uses an intermediary server on the Web ("Internet-ID server") to broker a remote connection between Viewer and Host.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text.
Agent doesn't require installation and administrative privileges to run.
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Internet-ID code
The Internet-ID code is a unique 12-digit number assigned to a Host when an Internet-ID connection is being used.
Address book
An address book is a collection of records also called connections with each connection representing a remote PC. Connections have properties that define specific characteristics of a remote session, such as the destination address, access password, color depth and so on. Connections can be grouped into folders.
By default, address books are backed up daily. You can also enable local address book encryption in which case you'll need to enter your password each time you open the Viewer.
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With Remote Utilities you can connect to a remote PC located behind a firewall and/or router using an Internet-ID connection. No additional router configuration is required on the remote side.
You can connect to a remote PC where either the Host or Agent is running. Both modules are essentially the same with the major difference being that the Host can be used for unattended and attended support, whereas Agent is suitable for attended-only support.
This tutorial explains how to connect to a remote PC with the Host installed. For information on how to connect to a remote PC with Agent running on it, please refer to Connecting over the Internet using Agent.
Before you start
- Install the Viewer and Host on the admin (local) and remote PC respectively. When installing the Host make sure you set access password as prompted by the installation wizard.
- Make sure both computers have working Internet access.
Configuring Host
1. Right-click the Host icon and select Internet-ID Connection Settings:
2. Click Get New ID:
3. A unique Internet-ID code will be generated. Note and record the ID and close the window.
4. After a while, a small blue dot will appear on the Host icon in the system tray. This means that the Host has successfully connected to an intermediary server on the web and is ready for connection:
Configuring Viewer
1. Start the Viewer app and click Add connection:
2. Enter a descriptive name and the Internet-ID of the Host PC. Click OK:
3. Enter Host access password in the password prompt and click OK:
4. The remote session will start in the selected connection mode. In this example it’s the Full Control mode:
5. The connection will be saved to your address book automatically:
Tip
If you have difficulty making the Internet-ID connection work, please check this troubleshooting guide.
Remember
You do NOT have to generate an Internet-ID code for each remote session. The Internet-ID code is unique and remains the same for a given computer.
