Agent package

Before you start:

  • Download and install the latest version of the Viewer on the computer where you are going to run the configuration process.
  • If you already have the Host installed and running on the Viewer PC — stop the Host (right click on the Host tray icon and select Stop Host).

Where to use

The "Agent" configuration option allows you to customize the Agent module. You can add your logo and welcome text, and pre-configure Agent settings.

Sample goals

For the purposes of this tutorial, we will assume that you have the following goals when building an Agent package:

  • Goal 1 Have the program generate an Internet-ID code and send it to your e-mail address.
  • Goal 2 Use the default (public) Internet-ID server.
  • Goal 3 Also generate a unique access password for each Agent and send it encrypted via email.
  • Goal 4 You want the program to display a disclaimer message at Agent startup. For example, if you are providing remote support services you can display your rate card before a remote session starts.
  • Goal 5 You want the Agent window to display your company logo and welcome text.

Let’s see how you can configure the program to achieve these goals.

Configuration process

Run the Viewer as an administrator, select the Tools tab and click MSI Configurator:

MSI Configurator button

Step 1: Specify how the configuration process should proceed

Select Online configurator and click Next:

Select configuration option


In this tutorial we select Online configurator at step 1. With this option your choices are uploaded to our server and a final output file is downloaded. The output file is signed with our digital signature. The Online configurator option is recommended in most cases.

Step 2: Select the type of distribution

Select Agent package and click Next.

Select the type of distribution

Step 3: Advanced options

"Internet-ID" tab

On the Internet ID tab do the following:

  • Enable Set or update Internet-ID connection settings
  • Enable Generate a new Internet-ID code and Send Internet-ID to email.
  • Specify your email address (Goal 1).
  • Select Automatically generate Host password (Goal 3).
  • Select Use default (public) Internet-ID server(Goal 2).
Change Internet-ID options

"Other" tab

Switch to the Other tab and check Show disclaimer at startup (Goal 4). Enter the text of the disclaimer in the field.

Change other options

"Integrate your logo" tab

Switch to the Integrate your logo tab and add your logo and welcome text in the appropriate fields (Goal 5).

Integrate your logo and welcome text

Click Preview to see how the customized portion of the Agent window will look like after the customization. Close the preview window.

Preview Agent window.

In the MSI Configurator window click Next.

Step 4: Settings update

In this step you can pre-configure Host/Agent settings. Neither of our goals for this tutorial requires Host/Agent settings configuration, so we can skip this step. Select Skip Host settings configuration and click Finish.

Skip Host settings configuration

The configuration process will begin:

Starting configuration

At the end of the configuration process the output file will download:

Downloading output file

You will be prompted to save the output file. Choose a destination and click Save:

Save final output file

Configuration has been finished successfully. Click OK to close the configuration window.

Configuration completed

Running the Agent

Let's see what will happen when you or your customer run the configured Agent file on a remote computer.

Copy the Agent file onto the target computer and double click the file to run it:

Agent file

In the User Account Control (UAC) prompt click Yes:

UAC prompt window

A disclaimer window will be shown with the text that you specified. Click Accept:

Disclaimer window

An Agent window with your logo and welcome text will appear. The Ready for connection checkmark means that the Agent has successfully connected to an Internet-ID server and is waiting for a remote session to start.

Agent window

Adding a new connection to the Viewer

Since you have enabled Send Internet-ID to email option (Goal 1) and also chose to generate and send an access password (Goal 3) you should receive an encrypted email with access credentials. To add a new connection to your Viewer please follow the steps described in this section.

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