One-click package
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Internet-ID code
The Internet-ID code is a unique 12-digit number assigned to a Host when an Internet-ID connection is being used.
Notification panel
The notification panel is a small window shown on the remote side during a remote session. It notifies the remote user that an active remote session is currently in progress.
Direct connection
A direct connection is possible when the Host is in direct visibility to the Viewer, i.e. the Host can be addressed by its IP address or hostname (DNS name).
This connection type does not require any intermediary (relay) servers in-between Viewer and Host and is by definition the fastest way to access a remote Host.
Address book
An address book is a collection of records also called connections with each connection representing a remote PC. Connections have properties that define specific characteristics of a remote session, such as the destination address, access password, color depth and so on. Connections can be grouped into folders.
By default, address books are backed up daily. You can also enable local address book encryption in which case you'll need to enter your password each time you open the Viewer.
Full Control and View
Full Control and View mode allows you to view the remote screen, move the remote mouse pointer and send clicks/keystrokes (Full Control mode) or just view the remote screen without control over the remote mouse pointer and keyboard (View Only mode). You can switch between Full Control and View Only modes by using an icon on the mode window toolbar.
Before you start:
- Download and install the latest version of the Viewer on the computer where you are going to run the configuration process.
- If you already have the Host installed and running on the Viewer PC — stop the Host (right click on the Host tray icon and select Stop Host).
Where to Use
The "One-Click" configuration option is used for quick installation by the user, without going through the Installation Wizard. The output .exe file is a self-extracting Host installer with your custom settings.
Helpdesk technicians often use this type of package to install the persistent remote module (i.e. Host) on the customer's PC quickly and with minimum effort on the customer's part.
Sample Goals
For the purposes of this tutorial, we will assume you have the following goals:
- Goal 1 Have the program generate an Internet-ID code and send it to your e-mail address.
- Goal 2 Use the default (public) Internet-ID server.
- Goal 3 Also generate a unique access password for each Host and send it encrypted via email.
- Goal 4 Disable asking for confirmation to install the Host.
- Goal 5 Enable notification panel.
- Goal 6 Protect the Host settings with a password.
Let’s see how you can configure the Host installer to achieve these goals.
Configuration process
Run the Viewer as an administrator, select Tools ➝ MSI Configurator:
Step 1: Specify how the configuration process should proceed
Select Online configurator and click Next:
Important!
In this tutorial we select Online configurator at step 1. With this option your choices are uploaded to our server and a final output file is downloaded. The output file is signed with our digital signature. The Online configurator option is recommended in most cases.
Step 2: Select the type of distribution
Select One-Click package and click Next.
Step 3: Advanced options
"Internet-ID" tab
On the Internet ID tab do the following:
- Enable Set or update Internet-ID connection settings
- Enable Generate a new Internet-ID code and Send Internet-ID to email.
- Specify your email address (Goal 1).
- Select Automatically generate Host password (Goal 3).
- Select Use default (public) Internet-ID server(Goal 2).
Important!
For information on the options available in this tab please refer to this page.
"Other" tab
Switch to the Other tab and enable Do not ask for confirmation (Goal 4). Click Next.
Step 4: Settings update
Select Pre-configure Host settings and click Finish:
The Host settings window will open:
Click Settings for Host and select Options:
In the Options window select Show notification panel (Goal 5). Click OK:
Click Settings for Host and select Settings protection:
In the Settings protection window enable Password protect settings. Enter and confirm settings protection password. Click OK and close the settings protection window:
Close the Settings window by clicking the X button at the top-right corner of the window:
The configuration process will begin:
At the end of the configuration process the output file will download:
You will be prompted to save the output file. Choose a destination and click Save:
Configuration has been finished successfully. Click OK to close the configuration window.
Installing the Host from the one-click package
Let's see what will happen when you or your customer run the configured file on a target computer.
Copy the file onto the target computer and double click the file to run it:
In the User Account Control (UAC) prompt click Yes. If you used the Online Configurator option at Step 1 of the configuration process, the file should be listed as a digitally signed file coming from "Remote Utilities LLC":
The installation process will begin in the background. Once it is finished, the Host icon will appear in the system tray. The blue dot on the icon means that the Host has successfully connected to an intermediary Internet-ID server:
Connecting to the remote PC
During Host configuration you instructed the program to send the Internet-ID code and a randomly generated access password to the specified email address (see Goals 1 and 3 in the beginning of this tutorial).
Once the Host installation is completed on the target PC an email message with access credentials is immediately sent:
The selected block of text contains all your access credentials for the given Host in an encrypted form. Now you need to add a new connection to your Viewer's address book:
Open the Viewer, go to Connection, click Add using code and paste the code in the form. Click OK.
A new connection will be created in the address book.
The Internet-ID code and computer name were extracted from the encrypted block of text and can be seen in the General tab of connection properties. The Host computer name is used as the connection name by default, but you can change that.
The access password was also extracted from the encrypted text and added to the Security tab of connection properties:
To connect to the remote PC in the Full Control mode, right click on the connection entry and select Full Control from the menu:
A remote desktop window will open. Note that when a remote session starts, a notification panel appears on the remote PC. You enabled the corresponding Host option during one-click configuration (Goal 5):
Important!
If your Viewer is registered with a FREE, STARTER or MINI license the following message will be shown during the first connection to the Host:
The message can be removed by clicking the OK button on the Host side. Clicking this button remotely from the Viewer won't work.
The message isn't shown if the Viewer is registered with either PRO or SITE license.
Use the same routine for each new remote PC that you want to add to your address book.
