Enhance Remote Utilities (RU) capabilities with RU Server installed on your premises.
Please, note that some features described below are only available beginning with the version 6.5 beta. You can download the beta version here.
What is RU Server?
RU Server is self-hosted server software that you can deploy in your organization. The same RU server installation may act as a relay server, sync server, or authorization server, or perform all three roles at once.
- Relay server. The server can act as an intermediary that facilitates an Internet-ID connection — a remote connection that lets you bypass firewalls and NAT devices.
- Sync server. This role lets multiple technicians automatically sync their address books according to access permissions set for them.
- Authorization server. Use the server to centrally manage access permissions for users/techs who connect to your Hosts.
NoteSynchronization and authorization roles are only available with the self-hosted server. These features are not available with our hosted relay service.
Why use RU Server?
- Makes you independent from our hosted Internet-ID service — with your own self-hosted server, you are in full control of your remote access solution.
- Brings immediate gains in speed and performance when Internet-ID connection type is used. This is especially handy if you support customers in your local area.
- Allows you to centrally manage and set access permissions for the techs/users who access remote Hosts on a regular basis.
- Free. No risk or cost involved. If you want, you can always switch back to using our hosted service, which is the default option when you use an Internet-ID connection.
Relay server role
The Internet ID technology implemented in Remote Utilities uses a relay (routing) server to help establish a remote connection over the Internet. Our company provides such relay server infrastructure as a default setting for the Internet ID connection type:
However, you can switch from using our servers to using your own RU Server. In this case, you'll need to deploy the server on your premises and configure both sides of a remote connection — the Viewer and the Host — to connect through your server:
In order to save time when deploying Hosts on multiple remote PCs, you can build a custom Host installer and embed your RU Server address (or DNS name) in the settings. Use the MSI Configurator tool built into the Viewer to create a custom Host installer.
Sync server role
Technicians working on a team can synchronize their address books. This means that changes made to the address book by one technician will immediately be seen by the others.
The sync setup process starts on the server. The server administrator creates users, groups and an address book to sync so he can assign users and/or groups access rights to the whole address book, or its specific folders and connections:
Technicians must sign in on the server in their Viewer app. This will ensure they can load and sync the address book:
The specific folders and connections a technician can view and edit depend on what permissions were set for that technician's account on the server:
All Hosts that communicate with the RU Server can automatically be added/imported into your address book. You can assign a specific folder in your address book to be your "inbox" where to put all new connections:
You can then move connections from the inbox folder to other folders in the address book. So long as you do not delete them from your address book, duplication won't occur. That is, the same Host won't be added twice if it already exists somewhere in your address book.
The self-hosted server can act as a central hub for storing user accounts and access permissions data for all your Hosts. When this role is enabled, technicians can connect to remote Hosts in one click without entering access credentials.
To achieve that, the technicians must be signed in on the server in their Viewer app:
Also, the Sync server security authorization method must be enabled on the Host side and access permissions must be set:
Important!If you have multiple Hosts to manage you do not have to set permissions individually for each Host. When mass-deploying the Host in your organization you can use the MSI Configurator to set all the necessary permissions and settings prior to deployment.
Administrators benefit from this server role, because it allows them to centrally manage Host permissions without updating settings on each and every Host. For example, if a technician leaves the company the administrator can quickly disable their access using the server interface:
The Sync server security authorization method can be used side-by-side with either Remote Utilities security or WinNT security. This means that the same Host can be simultaneously accessed using different authorization methods.
Documentation and support
We provide guides that can help you get started with the server:
If you cannot find answers to your questions in the documentation, feel free to ask your questions on our forum.