"E-mail is not sent" error


You created a custom Host (or Agent) package using MSI Configurator and selected Send Internet-ID to email during configuration. After you run the Host/Agent package, the following message appears:

E-mail is not sent. Check your Internet connection.

An error record is also added to the Host log.


This issue occurs when both conditions below are met:

  1. You have enabled the Send Internet-ID to email option in Step 3 of the MSI configuration process when you were building your custom Host installer (or Agent executable file).
  2. There is no Internet connection on the computer where you are running the Agent or Host. This prevents the program from communicating with your SMTP server to send the email.


Make sure that the computer where you are running the Agent/Host has Internet access. The program will keep trying to send the email automatically until the message is sent.

Tags: Error

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