Certain keys not working in Full Control mode
Viewer
Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Full Control and View
Full Control and View mode allows you to view the remote screen, move the remote mouse pointer and send clicks/keystrokes. You can switch between Full Control and View Only modes by using an icon on the mode window toolbar.
Symptoms
When in the Full Control mode, some special keys (such as Alt, Ctrl or Shift) are not working.
Solutions
- Update your Viewer and Host to the latest version. See Update Remote Utilities.
- Make sure the key is not "stuck". Keys may stick after being rapidly pressed—a Windows accessibility feature. The easiest way to determine whether the key is stuck is to invoke the Windows On-Screen keyboard on the remote PC. The stuck key will be highlighted.
- Close and re-open the Full Control mode.
- Fully exit (File➝Exit) and re-start Viewer.
