Knowledge Base

We submit false positive reports to antivirus software vendors on a regular basis. If Remote Utilities is falsely detected as malware you might need to exclude its files from antivirus scans.

Adding Remote Utilities to exceptions

You need to add the following paths as exceptions:

• C:\Program Files (x86)\Remote Utilities - Viewer\*
• C:\Program Files (x86)\Remote Utilities - Host\*
• C:\Program Files (x86)\Remote Utilities - Server\*

Generally, the asterisk at the end of a path means "add this directory and all subdirectories and files within", but this might work differently in different programs. Please, refer to the documentation for your antivirus program.

To add the Agent to the exceptions list, you must use the path to the directory from which you run the Agent. For example, this may be your Desktop or Downloads folder.

How to send a false positive report

To get instructions on how to add a program (e.g. Remote Utilities) to exceptions in specific antivirus software click the "add to exceptions" link. To send a false positive report click the "report false positive" link. Sending false positive reports usually helps speed up the resolution process.

Avast	add to exceptions | report false positive
AVG	add to exceptions | report false positive
Avira	add to exceptions | report false positive
BitDefender	add to exceptions | report false positive
ESET NOD32	add to exceptions | report false positive
F-Secure	add to exceptions | report false positive
GData	add to exceptions | report false positive
Kaspersky Antivirus	add to exceptions | report false positive
McAfee	add to exceptions | report false positive
MS Windows Defender	add to exceptions | report false positive
Symantec	add to exceptions | report false positive
TrendMicro	add to exceptions | report false positive
Vipre	add to exceptions | report false positive