Remote Utilities is mistakenly detected as malware
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text. Agent doesn't require installation and administrative privileges to run.
We submit false positive reports to antivirus software vendors on a regular basis. If Remote Utilities is falsely detected as malware you might need to exclude its files from antivirus scans.
Add Remote Utilities to exceptions
Add the following folders to your antivirus software exceptions list:
C:\Program Files (x86)\Remote Utilities - Viewer\C:\Program Files (x86)\Remote Utilities - Host\C:\Program Files (x86)\Remote Utilities - Server\
To add Agent to the exceptions list, specify the folder where you run Agent from.
Send a false positive report
Follow the links below to learn how to exclude a program from a/v scanning and send a false positive report to the most popular antivirus software vendors.
| Avast | add to exceptions | report false positive |
| AVG | add to exceptions | report false positive |
| Avira | add to exceptions | report false positive |
| BitDefender | add to exceptions | report false positive |
| Comodo | add to exceptions | report false positive |
| ESET NOD32 | add to exceptions | report false positive |
| F-Secure | add to exceptions | report false positive |
| GData | add to exceptions | report false positive |
| Kaspersky Antivirus | add to exceptions | report false positive |
| MalwareBytes | add to exceptions | report false positive |
| McAfee | add to exceptions | report false positive |
| MS Windows Defender | add to exceptions | report false positive |
| Symantec | add to exceptions | report false positive |
| TrendMicro | add to exceptions | report false positive |
| Vipre | add to exceptions | report false positive |
| Webroot | report false positive |
