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Knowledge Base

Host service won't start

Overview

In order for the Host to work properly, its service must be running on the Host PC:

Host service

The service starts automatically when you install or update the Host. If you restart Windows, the Host service also starts automatically unless you change this behavior in the Host Startup mode dialog.

Symptoms

The Host service won't start after Host installation or update to a newer version.

Solutions

  • Restart the PC after Host installation, if possible;
  • This applies to Windows 8 and 10: if you manually stopped the Host and restarted the PC, but the Host didn't start with Windows despite the Startup mode being set to Auto, you should turn off Fast Startup in your Windows settings. Go to Windows Control PanelHardware and SoundPower Options, click Choose what the power buttons do and UNcheck Turn on fast startup;
  • Make sure that your antivirus software doesn't block Remote Utilities operation. It is recommended that you add the Host to your antivirus exceptions list;
  • Completely uninstall and re-install the Host.
  • Make sure that the ports used by the Host are not used by other software on the Host PC, especially if you changed the default port values used by the Host. See Ports used by Remote Utilities for more information.

If nothing of the above helps, please submit a ticket and enclose the following information to help us further diagnose the issue:

  • Windows System Events Log
  • Host settings registry key
  • Host log file/files

How to export Windows System Events log (Windows 10)

  1. Click Search Windows button on the taskbar and start typing "Event...". Click Event Viewer in the search results: Search Event Viewer
  2. Event Viewer window will open: Event Viewer
  3. In the left panel, navigate to Windows LogsSystem and click Filter current log: Event Viewer - System Events
  4. In the "Filter current log" window, used the Logged dropdown list to select the time period for which you want to save the log. Make sure the selected period is long enough to include the day when you actually had an issue with the Host service. Click Ok: Event Viewer - Filter current log
  5. Click Save Filtered Log File, select the destination folder and save the log as .evtxfile: Event Viewer - Save log as

How to export Host registry key

  1. Type "regedit" in the Windows Run dialog (or use Windows Search), and open Windows Registry Editor.
  2. Navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host.
  3. Right click on the key and select Export: Export registry key
  4. Save the .reg file on your local disk.

How to get Host logs

Open the folder C:\Program Files (x86)\Remote Utilities - Host\Logs, compress/zip the html files found there and send us the zipped archive, along with the Windows Events Log file (.evtx) and Host registry key file (.reg).

Tags: Features

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