Knowledge Base

I forgot Host access password. What should I do?

×

Host

The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.

×

Viewer

Viewer is a single "command center" used by a support technician/admin. The Viewer is where you keep your address book, start remote sessions and manage your licenses.

There is no way to restore the Host access password once you have forgotten it. The only solution is to change the password in the Host settings:

1. Right-click on the Host icon in the system tray and select Settings for Host.
2. Click Settings for Host and select Security.
3. Click Change password, create and confirm a new password and click OK.

Note that you should be "physically" on the Host side to perform this operation. If you forget your password while being away from the remote Host you won't be able to change the password remotely from the Viewer because you cannot connect to the Host in the first place.