Knowledge Base

I forgot Host access password. What should I do?

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There is no way to restore the Host access password once you have forgotten it. You should either set new password (recommended) or reset the entire Host settings.

Note that in either case you must have access to the Host computer while either being "physically" in front of it or by remotely connecting to it using another remote access software. You will NOT be able to change the Host password through Remote Utilities alone.

Solution 1: Change Host password

  1. Right-click on the Host icon in the system tray and select Settings for Host: Settings for host
  2. Navigate to Authorization and click Change password...: Security
  3. Click Yes in the warning message: Change password
  4. Enter and confirm a new password and click OK: Confirm change
  1. Right-click on the Host icon in the system tray and select Settings for Host: Settings for host
  2. Click Settings for Host and select Security: Security
  3. Click Change password: Change password
  4. Create and confirm a new password and click OK: Change password

Solution 2: Reset Host settings

IMPORTANT: Using the method below you will reset all your Host settings, not just the password. Therefore, proceed with caution — you may need to review your Host settings after this procedure is completed.

  1. On the Host machine hit Win + R to invoke the Run dialog.
  2. Type in regedit and hit Enter.
  3. In the Windows registry editor locate the registry key (entry) HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host and delete it.
  4. The Host settings will reset to their default values.
Tags: Security

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