Knowledge Base

MSI configurator can't connect to server on Windows 7

Symptoms

When using the MSI Configurator on Windows 7 the following error message appears when attempting to download the output file from the configuration server:

Can't connect to configuration server. Please, check your Internet connection and try again. Retry?

This error might occur because of using outdated security protocols (namely TLS 1.0 and TLS 1.1) which are no longer supported by the configuration server. You must enable TLS 1.2 support on your computer.

Solution 1

On the Windows 7 computer where your Viewer is installed:

  1. Open this Microsoft support article.
  2. Scroll down to the "EasyFix" section and click Download.
  3. Run the downloaded file to apply the fix.

Solution 2

On the Windows 7 computer where your Viewer is installed:

  1. Download this file.
  2. Extract the registry file win_http_fix.reg file from the zip archive.
  3. Double click on the file to run it. In the Security warning dialog click Run.
Tags: Connectivity, MSI configuration

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