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Knowledge Base

Cannot edit antivirus software settings remotely

Symptoms

Mouse clicks and key strokes do not work in the antivirus software window opened on the remote PC during a remote session in the Full Control mode.

Cause

Many popular antivirus software packages have a self-protection system/feature in effect. This feature prevents the software settings to be manipulated remotely. Note that different antivirus programs may call this feature differently.

Solution

You can disable self-protection by directly accessing the antivirus software settings on the remote PC.

For example, in Kaspersky Internet Security the feature is called "Self-Defense" and is available under SettingsAdvanced settings. If you are using a different antivirus software package, refer to its documentation for a feature called "self-protection", "self-defense”, etc.

Tags: Antivirus

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