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Viewer for Mac and Linux - Beta testing

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Conrad Sallian, Administrator (Posts: 2556)

Dec 12, 2019 2:34:11 pm EST

We are happy to announce our first ever Remote Utilities Viewer for Mac and Linux. This is a native client for said operating systems and it doesn't require installing any additional frameworks.



Download Viewer for Mac
Download Viewer for Linux

The Beta version has limited functionality and more features will be added at later stages.

This is what has been included in the most recent Beta to date:

- Full control and view connection mode
- Direct and Internet-ID connection
- Single password and Remote Utilities security
- Address book in XML format compatible with Windows Viewer
- Multiple address books and address books manager
- Normal and Stretch options for the view mode
- Send Ctrl+Alt+Del
- Displaying remote cursor shape (rendering of Host's cursor)
- Advanced mouse scroll (moving the cursor to screen edges to scroll the picture)
- Fixed issue with RU Security authentication
- Mouse wheel support


Features to be implemented at subsequent beta stages and the final release:

- File Transfer connection mode
- Power Control connection mode
- Address book sync and authorization (Custom Server Security) via RU Server
- Thumbnail view of connections in an address book
- Drag and drop, moving and copying of connections with an address book and across address books
- Fullscreen view option in Full Control and View connection mode
- Viewer log.

Frequently asked questions

Q: How is this Viewer licensed?
A: The beta version is free and fully functional with the license expiring on October 1, 2020 (subsequent betas may have a different expiration date).

Q: Can I import my existing address book from Viewer for Windows to Viewer for Mac or Linux?
A: Yes. Simply use the Address Book Manager and specify the path to your address book XML file. Viewer for Windows and Viewer for Mac/Linux use the same address book format.

Q: What if my address book has saved passwords? Will they get imported into Viewer for Mac/Linux too?
A: This is a bit more tricky and it requires that we update Viewer for Windows first. This will be done in the future but for now you can use this interim rutview.exe file.   Replace (or rename "old") your current Viewer executable file, run Viewer and export your address book. Import your address book file into Viewer for Mac/Linux - now it should contain your saved passwords.

Feel free to send us your feedback and bug reports.

Thanks!

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Gary Hunt, User (Posts: 2)

Jan 08, 2020 11:55:40 am EST

Support level: Free or trial
Hello Conrad,

I am having problems installing and using Viewer for Mac including adding the Free License Key. Is there a step by step manual for installing, registering the license key and using the application? My organisation is using a Windows machine that I am attempting to access via a Mac. Any help at a basic level would be very helpful... The process given including the video seems to be aimed at Windows users and I don't get the same experience in OSX.

Thank you,

Gary

Conrad Sallian, Administrator (Posts: 2556)

Jan 08, 2020 2:37:19 pm EST

Hello Gary,

The beta version doesn't require a registration with a license key since it's in a beta stage and freely available. In order to install Viewer for Mac download the dmg file on your Mac computer and double click/run it. This will invoke a window where you should drag the program icon to the Apps icon folder which will copy/install the files to your Applications. You can then run Viewer from there.

Any help at a basic level would be very helpful...

Since the beta Viewer is currently limited in functionality we are not proving extensive documentation for it. Rather, everything that you need to get started is covered in this blog post. By the time we release the final version which is going to have more features than these initial beta releases we will also provide complete documentation.

Hope that helps.

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Gary Hunt, User (Posts: 2)

Jan 08, 2020 3:00:07 pm EST

Support level: Free or trial
Many thanks Conrad!

I will try again and see if I am missing an obvious step or two?

Have a great day!

Gary

Ian Wilmshurst, User (Posts: 4)

Feb 21, 2020 11:49:56 am EST

Support level: Free or trial
Not sure if i missing something, but am trying to install but when i extract the tar all i get us a file called 'viewer' that appears to do nothing no matter what I do?  Was expecting to find a .deb or a folder with a readme with instructions etc?

Polina Krasnoborceva, Support (Posts: 959)

Feb 21, 2020 5:41:03 pm EST

Hello Ian,

Thank you for your message.

I have forwarded this to our development department and ask for their input. I'll get back to you soon with their reply.
In the meantime, could you please let me know if I'm right in assuming that you use Linux Debian? If this is the case, please let me know which exact version do you use.

Looking forward to your reply.

Ian Wilmshurst, User (Posts: 4)

Feb 22, 2020 2:55:20 am EST

Support level: Free or trial
It is debian and its on a chromebook. Not sure of the revision?

Polina Krasnoborceva, Support (Posts: 959)

Feb 25, 2020 3:27:14 pm EST

Hello Ian,

Thank you for your message.

I checked with our developers on this - the downloaded *tar.gz file is an executive file. Could you please clarify if you use an x64-based processor or if it's x86-based? In addition, please let us know if there are any error messages shown in the terminal when you try running the Viewer file? You can send us a screenshot of the terminal to support@remoteutilities.com.

Looking forward to your reply.

Einfacher Benutzer, User (Posts: 2)

Mar 13, 2020 2:36:16 pm EDT

Support level: Free or trial
Remote Utilities is really excellent! I was wondering if someone could tell me if this program supports a 5 button mouse? I can't seem to get it to send 4th and 5th button click events from a 5 button Microsoft Intellimouse. Thanks!

Polina Krasnoborceva, Support (Posts: 959)

Mar 13, 2020 3:12:00 pm EDT

Hello Einfacher,

Thank you for your kind words!

Unfortunately, right now additional mouse buttons are not supported in Remote Utilities. However, we already have this issue in our roadmap and will implement the support for extra mouse buttons in our future updates. I apologize for the inconvenience.

Please let us know if you have more questions.
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