Thank you for a great product. I was running the current version and was having massive drop out issues with the viewer and remote printing. I have since upgraded to the Beta version 2 and it running with no problems on windows 10. The only problem i am having is remote printing brings up blank documents.
Please could you shed some light on this issue.
The beta 2 is very stable in terms of performance and the upgrade was definitely required as the last current release is about a year old and windows 10 likes to update.
I too have had problems with reomote printing while working from home; I'm not doing that so much now, so won't be able to do much testing, but here's what I remember.
Viewer is 126.96.36.199 on Windows XP; can't upgrade to 6.12.2 beta, it won't work on XP. Host was originally 188.8.131.52 on Windows 7, since upgraded to 6.12.2 beta. Printer is Epson ET-2720
Most of my documents are A4 size, but the remote printing usually tries to print as 8.5 x 11 inch, there doesn't seem to be a way to tell it otherwise. This is unfortunate, because the printer is set up for A4 paper.
Some (but not all) Excel spreadsheets come across as blank documents.
Sometimes, I have had a message that the remote printer has stopped working, then no document is received.
printing PDF files usually works OK (I use Foxit PDF viewer, and the prints come over as A4 if I tell it to use paper size same as document size, otherwise remote printer defaults to 8.5 x 11 inch)
Printing jpeg or other images from Irfanview seems to be able to set the paper size to whatever I want.
I would like to be able to upgrade the viewer. Is there any prospect of a 6.12 beta 3 being released?
Thank you for your messages and provided clarifications.
We will extensively test the remote printing feature to see if we can reproduce the issue with blank pages being printed when using the latest 6.12 Beta 2 version. We'll keep you updated on this issue in this thread.
As for the release date of the next update - unfortunately, we do not have any specific ETA on this, but we plan to release it as soon as possible. Hopefully, we will be able to do so by the end of this year.
As for the Windows XP compatibility - version 184.108.40.206 (Beta 2) is compatible with Windows XP and Windows XP is also listed among other OSs in the system requirements list on the download page. There was an issue with using version 6.12 Beta 2 on machines running on Windows XP as Peter reported earlier in this thread (for more information please refer to page 6 of the current thread). However, this issue was already fixed by our development department and the fix will be definitely implemented in the next update for Remote Utilities. We will make sure to notify our users when the update is released. Sorry for the inconvenience.
I can connect using Remote Utilities Viewer in office (Window 10), to PC at home (Win 7) using the agent (Internet ID and password) but I failed to connect using the Host installed in home PC. kindly help
Before we can proceed to further troubleshooting, please try referring to this troubleshooting KB tutorial that might provide a helpful solution and help you in resolving the issue.
In addition, please try updating your Remote Utilities installation to the latest 6.12 Beta 2 version as the issue you're encountering on the remote Host machine might have already been resolved in the latest release. The 6.12 Beta 2 version is available for the download on this page. When updating please make sure to update both Viewer and Host/Agent as the version mismatch might cause performance issues and some features not working.
In case if the solutions above did not help and the issue persists even after updating to the latest 6.12 Beta 2 version, please feel free to send us the Host logs for examination. You can send the log files to email@example.com. Please do not publish the log files on the forum as they're considered to be personal information.
Unfortunately, we couldn't reproduce the issue. The issue might have been caused by some files in the Host installation folder being somehow corrupted or deleted (perhaps, by some antivirus/firewall software activity).
Could you please try uninstalling the Host completely as described in this uninstallation tutorial and then re-installing it from scratch? In addition, please try adding Host installation path to the antivirus/firewall software exception list as described here to avoid future issues in this regard.
Please let us know if the issue persists even after reinstalling the Host.