If you have tried all the solutions that are listed in the article above and the issue still persists, please send us the Host logs from the Windows 2008 r2 server machine for examination. Here's how to locate the Host log files: https://www.remoteutilities.com/support/docs/host-log/ You can send the log files to email@example.com. Please do not publish your logs on the forum as they are considered personal information.
If you use a commercial license, then it depends on the number of concurrent techs that work simultaneously. That is, if you're the only tech and you're going to use a few different machines, you are not restricted to a specific workstation. You can install this license on any number of computers so long as there's only one tech working with the license. The same goes for the free license, however, please note, that you can add up to 10 records in your address book with which you can actively work, including concurrent use.
I'm using the server operated by Remote Utilities, not one running on my own machine, so I don't think I can see its logs - or can I?
Yes, sorry for misleading, I misunderstood this part of your message, thought that you've meant the self-hosted server. You are right, in order to check the Host logs you need to be able to connect to the remote Host machine.
Could you please also let me know if you mean something that would show when the Host was online for the last time? If this is the case, then we plan to implement such a feature: a column in the Viewer that will show when the Host was online for the last time, so it would help to troubleshoot some connection issues like the one you've described above. We already have this feature in our wishlist, but, unfortunately, cannot provide any specific ETA on it.
Could you please clarify if you mean hiding the Host icon from the system tray? If this is the case, hiding the Host icon from the system tray is not possible for security reasons. We discontinued this feature since version 22.214.171.124.
Of course, you can check it either in the Host logs or in the RU Server logs. You can find the RU Server connection logs in the following location: C:\Program Files (x86)\Remote Utilities - Server\stat and the Host logs are located here: C:\Program Files (x86)\Remote Utilities - Host\Logs\.
Also, you can check what Hosts are listening to the Server on the Idle tab of the Server's Admin Console. If there are currently any connections that are established using the server, they are shown on the Active tab of the Admin Console.