The persistent notification banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Currently the message can only be removed/hidden when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license. Unfortunately, it's not possible to move the notification banner yet.
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well. Hope that helps.
This error usually means that the admin$ (admin share) is not allowed or unavailable on the remote PC. Admin$ is required to be available whenever you need to push-install Remote Utilities (or any Windows software) onto a remote machine. Please make sure that admin$ is allowed on the remote machine and you have access to it.
In addition, this error might also be caused by the fact that the disc Z is mapped on the Viewer computer and, therefore, is not available. Please make sure that the Z drive/letter on your Viewer PC is empty and available because the program uses that drive temporarily for the installation/upgrade process.
Could you please double-check if your Host and Viewer are both updated to the latest version 126.96.36.199 and there's no version mismatch which might be causing the issue? If one of the modules is outdated, you can easily update them to the latest version via the Simple Update feature.
If you believe that someone from that IP address has unauthorized accessed your computer, please contact your local police department and let them know this information, so that they can start an investigation on this case. As we've responded above, we will be glad to assist the investigation by providing our server logs if there's a direct request from the police - they can contact us at firstname.lastname@example.org.
The issue might be caused by some antivirus software activity, for example, if Sophos is mistakenly blocking Host service. Could you please try adding the following Host installation folder to the Sophos exception list and see if it helps to resolve the issue: C:\Program Files (x86)\Remote Utilities - Host\? Here's how you can add an exception for Sophos. In addition, if the above suggestion helps to resolve the issue, please feel free to to submit a false positive report on this page.
This issue is most likely caused by some factors specific to the Windows 7 OS. Could you please try enabling the Capture alpha-blending windows feature as described in this guide and see if this helps to resolve the issue? In addition, please note that we've deleted your another post in order to avoid duplication.
This means that the issue is caused by Avast mistakenly blocking Remote Utilities. In order to resolve the issue, please try adding the following installation folder to the Avast exception list and see if you're able to connect this way with the antivirus software running as usual: C:\Program Files (x86)\Remote Utilities - Host\ Here's a guide from Avast themselves on how you can easily add exceptions.
In addition, please consider submitting a false positive report to Avast, so that they could remove their false detection. You can submit a false positive report here.