Unfortunately, we couldn't reproduce the issue. Could you please try reproducing it one more time and then send us both the Host and Viewer logs for examination along with a note on what exact time the issue occurred? Also, if you could provide us a short video or a gif where the issue could be seen, it would be very helpful as well.
Here's how to obtain the Host log and the Viewer log. You can send the log files to email@example.com.
Unfortunately, we couldn't reproduce the issue. Could you please clarify what version of Remote Utilities do you use?
In addition, could you please clarify if the connection is just frozen, i.e. it seems like you're connected but nothing moves, or if the connection is interrupted? In addition, please let me know if pausing/unpausing the remote session from the Toolbar makes any difference?
Unfortunately, there's no Chromebook support as of now. However, some of the Chrome OS devices support Android apps, so it's possible to use the Viewer for Android. For more information on how to install Android apps on your Chromebook please see this page.
The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. However, we might release a separate Viewer built for 32-bit based systems in the future.
As for the ARM architecture - it is already supported in the mobile version of Remote Utilities. We might additionally release a build for Windows on ARM sometime later. Unfortunately, there's no specific ETA on this yet. Sorry for the inconvenience.
Unfortunately, right now there's no address book sync feature in the mobile Viewer. However, we plan to significantly improve a mobile Viewer, namely, to implement a full-fledged address book that would be possible to sync with the desktop Viewer and with the RU Server as well. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.