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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Viewer Freezes

Polina Krasnoborceva, Support (Posts: 798)

Jun 04, 2020 2:41:20 pm EDT

Hello Peter and Gaz,

Thank you for the provided details.

Unfortunately, we couldn't reproduce the issue. Could you please try reproducing it one more time and then send us both the Host and Viewer logs for examination along with a note on what exact time the issue occurred? Also, if you could provide us a short video or a gif where the issue could be seen, it would be very helpful as well.

Here's how to obtain the Host log and the Viewer log. You can send the log files to support@remoteutilities.com.

Looking forward to your reply.

MSI configurator

Polina Krasnoborceva, Support (Posts: 798)

Jun 04, 2020 12:06:59 pm EDT

Hello Tom,

This is to inform you that we have managed to fix the issue and the MSI Configurator works as expected.

Please let us know if you have more questions. We're happy to assist!

MSI configurator

Polina Krasnoborceva, Support (Posts: 798)

Jun 04, 2020 9:28:33 am EDT

Hello Tom,

Thank you for reporting this. We have managed to reproduce the issue and will try to implement a fix for it as soon as possible. Sorry for the inconvenience.

I have also replied to the ticket you've created. Please note that according to our Support Policy tickets have priority over community forum posts: https://www.remoteutilities.com/about/support-policy.php

I'll keep you updated on the issue.

Viewer freezes

Polina Krasnoborceva, Support (Posts: 798)

Jun 03, 2020 5:15:09 pm EDT

Hello Gaz,

Thank you for your message.

Please note that I replied to your message in another thread you've created to avoid duplication.

Thank you.

Viewer Freezes

Polina Krasnoborceva, Support (Posts: 798)

Jun 03, 2020 5:14:49 pm EDT

Hello Gaz,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please clarify what version of Remote Utilities do you use?

In addition, could you please clarify if the connection is just frozen, i.e. it seems like you're connected but nothing moves, or if the connection is interrupted? In addition, please let me know if pausing/unpausing the remote session from the Toolbar makes any difference?

Looking forward to your reply.

Ask User Permission timeout

Polina Krasnoborceva, Support (Posts: 798)

Jun 03, 2020 12:52:14 pm EDT

Hello Gaz,

Thank you for your message.

The timeout for the Ask user permission feature can be set in the Host Settings -> Confirmation tab. Enable the Ask user permission checkbox and specify the timeout value.

Hope that helps.

Remote utilities voor chromebook

Polina Krasnoborceva, Support (Posts: 798)

Jun 02, 2020 5:14:10 pm EDT

Hello Frank,

Thank you for your message.

Unfortunately, there's no Chromebook support as of now. However, some of the Chrome OS devices support Android apps, so it's possible to use the Viewer for Android. For more information on how to install Android apps on your Chromebook please see this page.

Hope that helps.

Viewer for Mac and Linux - Beta testing

Polina Krasnoborceva, Support (Posts: 798)

Jun 02, 2020 10:37:31 am EDT

Hello Brad,

Thank you for your message.

The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. However, we might release a separate Viewer built for 32-bit based systems in the future.

As for the ARM architecture - it is already supported in the mobile version of Remote Utilities. We might additionally release a build for Windows on ARM sometime later. Unfortunately, there's no specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Ru Server and Address Book

Polina Krasnoborceva, Support (Posts: 798)

Jun 02, 2020 9:38:15 am EDT

Hello Brad,

Thank you for your message.

Unfortunately, right now there's no address book sync feature in the mobile Viewer. However, we plan to significantly improve a mobile Viewer, namely, to implement a full-fledged address book that would be possible to sync with the desktop Viewer and with the RU Server as well. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Host and Agent availability for Linux and Mac

Polina Krasnoborceva, Support (Posts: 798)

May 28, 2020 4:48:38 pm EDT

Hello Aarush,

Thank you for your message.

Unfortunately, we never provide pre-beta releases. Sorry about this.

Please let us know if you have other questions.
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