Pauline's community posts

Hi Simon,

Thank you for your message.

I’m glad to hear Host for Linux is working well for you. Thank you for the feedback.
Unfortunately, RU Server is only supported by Windows-based OSs as of now, however, we are working on making RU Server available on other platforms, such as Mac and Linux. Unfortunately, we cannot currently provide any specific ETA on when it might be available.

Let us know if you have more questions.

Hi James,

Im glad to hear you were able to find the previous version and it works for you! Meanwhile, we will try and see if we can reproduce this issue in our environment.

We’ll keep you updated on this.

Hello James,

Thank you for your message.

Could you please clarify what exact version of Remote Utilities you’re currently running and which version of Linux Mint you’re currently using? We will try and see if we’re able to reproduce the issue on our end.

Looking forward to your reply.

Hello Josh,

Thank you for your message.

We did receive one more report about this behavior from our user, however,  it’s a false positive detection. Some security and endpoint protection products occasionally flag remote access software this way because it maintains a persistent connection for remote control functionality.

Adding Remote Utilities installation folders to the security software’s allowlist will prevent these alerts in the future. In order to do so, you can follow this guide

Let us know if you have more questions.

Hello Patrick,

Thank you for the clarification.

In this case, we would recommend you to try re-installing RU Server from scratch. Here’s a guide on how to fully uninstall RU Server from your system.
We also suggest you make a back up of the Server’s data and settings prior to uninstalling it, following this guide.

Let us know if the issue persists after reinstalling RU Server.

Hi Jim,

Thank you for the provided details.

We will try to reproduce this issue in our environment to see if there’s a quick fix we can implement for it.

I’ll keep you updated on the issue.

Hi Patrick,

Thank you for the clarification.

Could you please also let us know if your RU Server is already registered with your license key?

Looking forward to your reply.

Hi Jim,

Regarding the screen issue, could you please let us know if you’re able to see the screen remotely on your Viewer or does it show up in a sleeping mode as well?

Looking forward to your reply.

Hello Asaf,

Thank you for your message.

You are absolutely correct, the latest MacOS version does require system update - I will be forwarding this to our developers, so we can quickly fix the system requirements on the download page.
As for the permissions and monitor issues - I will be forwarding these as well to see if we can try and reproduce them in our environment.

I’ll get back to you with an update on this shortly.

Hi Patrick,

Thank you for your message.

Could you please let us know if the issue occurs only on one Viewer or their multiple instances? Are you connecting to the remote Hosts using your self-hosted Server as well or is it our public servers?
Last but not least, please double-check if you have the Force custom server security option enabled: https://www.remoteutilities.com/support/docs/setting-up-auth-server/

Looking forward to your reply.