Pauline's community posts

Hello Patrick,

Thank you for the clarification.

In this case, we would recommend you to try re-installing RU Server from scratch. Here’s a guide on how to fully uninstall RU Server from your system.
We also suggest you make a back up of the Server’s data and settings prior to uninstalling it, following this guide.

Let us know if the issue persists after reinstalling RU Server.

Hi Jim,

Thank you for the provided details.

We will try to reproduce this issue in our environment to see if there’s a quick fix we can implement for it.

I’ll keep you updated on the issue.

Hi Patrick,

Thank you for the clarification.

Could you please also let us know if your RU Server is already registered with your license key?

Looking forward to your reply.

Hi Jim,

Regarding the screen issue, could you please let us know if you’re able to see the screen remotely on your Viewer or does it show up in a sleeping mode as well?

Looking forward to your reply.

Hello Asaf,

Thank you for your message.

You are absolutely correct, the latest MacOS version does require system update - I will be forwarding this to our developers, so we can quickly fix the system requirements on the download page.
As for the permissions and monitor issues - I will be forwarding these as well to see if we can try and reproduce them in our environment.

I’ll get back to you with an update on this shortly.

Hi Patrick,

Thank you for your message.

Could you please let us know if the issue occurs only on one Viewer or their multiple instances? Are you connecting to the remote Hosts using your self-hosted Server as well or is it our public servers?
Last but not least, please double-check if you have the Force custom server security option enabled: https://www.remoteutilities.com/support/docs/setting-up-auth-server/

Looking forward to your reply.

Hi Dave,

Thank you for your message.

Viewer actually automatically backs up your address book by default. For more information on the automatic address book up please see this page.

Hope that helps.

Hi Patrick,

Thank you for your message.

Could you please clarify whether you’re trying to sign in on a remote Host or sign in to a self-hosted RU Server?

Looking forward to your reply.

Hi Jim,

Thank you for your message.

Could you please let us know your exact version of MacOS so we can try and reproduce the issue? In addition, please confirm whether you’re using the latest version 1.0.24.

Looking forward to your reply.

Hello Asaf,

Thank you for your message.

Unfortunately, for version 1.0.23 you would have to update your Remote Utilities manually.
As for the monitors issue - please try updating your Viewer to the latest version 1.0.24 and see if the issue persists when using the updated version.

Let us know if this helps.