Pauline's community posts

Hello John,

Thank you for your message.

Do you mean that you’re getting the UAC prompt when trying to install Host? Could you send us a screenshot of the window that appears when you’re attempting installation? You can attach it here on the forum (just make sure to cover any sensitive information).

Looking forward to your reply.

Hello Jhon,

Thank you for your message.

Could you please try enabling the Viewer log following this guide and try reproducing the issue once again? If you’re able to reproduce it, please email us the log file to support@remoteutilities.com.
In addition, please try downloading the most recent beta version of Viewer available on this page and see if the issue persists when using the beta version.

Let us know if this helps.

Hello Kevin,

Please note that Host module itself doesn’t require registration with a license key, so you can just update the Host you need to connect to to the latest version 7.2.2.0.
If you prefer not to update it, you can just download Agent of the latest version and use it instead of Host on the same machine - Agent doesn’t require installation, so you’ll be able to keep your older version of Host as well.
Agent is available for download on this page.

Hope that helps.

Hello Kevin,

Thank you for your message.

Unfortunately, there is no older version of Remote Utilities for Mac/Linux. However, you can easily use the latest beta version with the free license key that can be generated on this page.
In addition, if you had a commercial license key purchased for version 6.10.10.0, it should still be functional and allow you to connect to newer versions of RU.

Hope that helps.

Hello Jo,

Thank you for your message.

Viewer for Mac and Linux currently requires a valid license key. However, if your current license key is meant for older version of Remote Utilities, you can simply generate a new free license key on this page.
Make sure to add it to your License Key Storage and see if this helps.

Let us know if this works for you.

Hello Patrick,

Thank you for your message.

Could you please clarify if you’ve already tried enabling the Use current security context checkbox? If you haven’t tired it yet, please do so and see if this might help to resolve the issue.

Let us know if this helps.

Hello Dax,

Thank you for your message.

Could you please specify if you're using the latest stable version 7.2.2.0, or if the issue occurred while using our new beta release?
Regardless of the version, please try enabling the Use legacy capture mode feature, located in Host Settings -> Other Settings, to see if this helps resolve the issue. Make sure to restart Host after enabling the feature to apply the changes.

Looking forward to your reply.

Hello Jonathan,

Have you tried updating your Viewer and at least one of the Hosts to the latest beta version to see if this might help to resolve the issue? The installation files for the beta version can be found on this page.

Let us know if the issue persists after updating your installation.

Hello Jonathan,

Thank you for the provided logs.

I've examined the files, but didn't notice anything that could point to the root of the issue. Before we can proceed with further troubleshooting, do you mind trying to update your Remote Utilities installation to the latest beta version (available for download on this page)? After you update at least one Viewer and Host where the issue occurs, as well as RU Server, see if the issue still persists for you.

Let us know if this helps.

Hello,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you!