Pauline's community posts

Hello Wombat,

Thank you for your message.

Could you please let us know what exact version of Linux Mint you’re currently using? In addition, please let us know if anything at all is happening when you’re trying to start Host, for example, if you’re getting any error messages?

Looking forward to your reply.

Hello,

Thank you for your message.

This might’ve been caused by an address book file being somehow damaged/corrupted. Could you please try restoring your address book from one of the automatically created backups as described here, add the remote connection to the address book and see if it stays? In addition, please also make sure you’ve restarted Host after updating settings in order for them to be applied.

Let us know if this helps.

Hello,

Thank you for the update on this.

I would have to forward the issue to our development team to see if there’s some kind of workaround we could recommend for this issue.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

Could you please try enabling the Use legacy capture mode option in the Host Settings -> Other tab and see if it might improve the response time? Make sure to restart your remote Host to apply the changes.

Let us know if this helps to resolve the issue.

Hello Brad,

Thank you for your message.

Unfortunately, Remote Utilities does not support the "last connected” or another similar feature yet. However, we already have it on our roadmap, so it will be definitely implemented in our future updates. We apologize for any inconvenience this may cause.

Let us know if you have more questions.

Hello Annette,

Thank you for your message.

Please try using this Microsoft tool that can help you to automatically fix issues when you can’t update or uninstall a program. Simply download the tool and follow the steps provided by the wizard - you should be able to install the latest version then.

Let us know if this helps or if the issue persists.

Hello Jorge,

Thank you for your message.

Could you please confirm if you’re using our public servers to connect to your remote Hosts? If this is the case, please note that Internet-ID connection via our public servers requires at least one of the outbound TCP ports 5655 or 443 to be opened. For more information on the ports please see this page.
In case if you’re using your self-hosted RU Server, please make sure that the server’s DNS name is specified correctly in both Host and Viewer settings as lined out in this guide.

Looking forward to your reply.

Hello Cory,

Thank you for your message.

Have you already tried updating your remote Hosts using our Remote Install Tool - this should help you to update the Hosts that were not updated using the Simple update feature.

Hope that helps.

Hello Cory,

Thank you for your message.

Unfortunately, for now the mobile Viewer doesn’t support the address book synchronization feature. However, we do have this feature along with a mobile Viewer revamp in our roadmap, so we’ll do our best to make this functionality available as soon as possible.

Let us know if you have more questions.

Hello J.R.,

Thank you for your message.

There was some brief maintenance work in the datacenter. The service should work now, please check and let us know if the issue persists.

Hope that helps.