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Peter Gray's community posts

Stream read error (EReadError) Exception

Peter Gray, User (Posts: 19)

Feb 26, 2021 3:44:51 pm EST

Support level: Starter

Could you please provide us the Host connection log files for examination

Duly emailed.  Fortunately the connection lasted long enough to do a file transfer (or maybe the problem didn't affect file transfer mode)

Stream read error (EReadError) Exception

Peter Gray, User (Posts: 19)

Feb 26, 2021 2:34:45 pm EST

Support level: Starter
I am also getting these errors.  The host is version 7.0.0.0 on Windows 7 32 bit.  The errors happen even with a direct connection.  The host has both wired and WiFi connections in my local network.  Problem still occurs if I disable WiFi.  Problenn still occurs if I switch to Internet ID connection mode.  Happens with 2 different viewers, one at version 7.0.0.0, the other still at beta 4.  I am fairly sure this did not happen before upgrading the host to v 7  [cofirmed, problem started immediately after upgrading host to V 7.0.0.0, did not happen while host was at beta 4]

One behavioural difference:  these errors happen about once a minute, but the viewer automatically re-connects to the host.
Edited:Peter Gray - Feb 26, 2021 2:40:22 pm EST

Version 7.0.0.0 can't add old license key

Peter Gray, User (Posts: 19)

Feb 25, 2021 6:50:51 pm EST

Support level: Starter
On a second look, I see that the email also included an attatchment .rlicense file containing the license key.
Edited:Peter Gray - Feb 25, 2021 6:51:51 pm EST

Version 7.0.0.0 can't add old license key

Peter Gray, User (Posts: 19)

Feb 25, 2021 6:36:37 pm EST

Support level: Starter

Yes, now there's a key file (key.rlicense) that you need to drag-n-drop to License key storage, or just open the Windows Open dialog and select the file on the disk and it will get added to the license key storage.

OK
I upgraded my license, and got an email with a (much longer) text string containing the license key.
I copied that into a text file and saved it, with a .rlicense extension.
I then input that file to the license key dialog.  It seems to have worked.
Perhaps this process, or a refined version of it, should be added to your licensing help information?

Version 7.0.0.0 can't add old license key

Peter Gray, User (Posts: 19)

Feb 25, 2021 4:49:18 pm EST

Support level: Starter
I've just installed V 7.0.0.0 viewer on a test machine (XP) over the top of vv6.12.4.0 beta.4
Up to beta 2, the viewer used my old licence key.  Beta 3 had built-in beta license, so did beta 4, licencse key storage was not available.
7.0 seems to need a licence key file, whereas previous versions wanted a text string.
How do get my existing starter licence into v 7.0?

Remote Utilities 6.12 Beta

Peter Gray, User (Posts: 19)

Dec 02, 2020 5:03:12 pm EST

Support level: Starter
Hi Polina.

I've just downloaded the beta 3 and installed the Viewer on my primary XP machine.  I can now connect with it to my primary Win 7 machine (which is still at beta 2).  Too late this evening to do any further tests.

Many thanks for the long-awaited update!

Peter
Edited:Peter Gray - Dec 02, 2020 5:04:22 pm EST

screen update refresh

Peter Gray, User (Posts: 19)

Nov 05, 2020 5:51:37 pm EST

Support level: Starter
Hello David and Polina.

Fromm my experience, 6.12.2.0 Beta 2 viewer will not work on Win XP.
See page 6 of the Remote Utilities 6.12 Beta thread.

Peter

Remote Utilities 6.12 Beta

Peter Gray, User (Posts: 19)

Oct 05, 2020 5:51:39 pm EDT

Support level: Starter
Hello Polina and Simon

I too have had problems with reomote printing while working from home; I'm not doing that so much now, so won't be able to do much testing, but here's what I remember.

Viewer is 6.10.10.0 on Windows XP; can't upgrade to 6.12.2 beta, it won't work on XP.
Host was originally 6.10.10.0 on Windows 7, since upgraded to 6.12.2 beta.
Printer is Epson ET-2720

Most of my documents are A4 size, but the remote printing usually tries to print as 8.5 x 11 inch, there doesn't seem to be a way to tell it otherwise.  This is unfortunate, because the printer is set up for A4 paper.

Some (but not all) Excel spreadsheets come across as blank documents.

Sometimes, I have had a message that the remote printer has stopped working, then no document is received.

printing PDF files usually works OK (I use Foxit PDF viewer, and the prints come over as A4 if I tell it to use paper size same as document size, otherwise remote printer defaults to 8.5 x 11 inch)

Printing jpeg or other images from Irfanview seems to be able to set the paper size to whatever I want.

I would like to be able to upgrade the viewer.  Is there any prospect of a 6.12 beta 3 being released?

Best Regards, Peter.

Viewer Freezes

Peter Gray, User (Posts: 19)

Jun 03, 2020 5:44:41 pm EDT

Support level: Starter
I have had a similar problrm with one specific host, on a direct connection, both viewer and host running version 6.10.10.0, and lately with the host running version 6.12.2.0 beta 2.  If I have the full control window on screen, then do something else so the window is not visible, but has not been minimied, then when I come back to it after a long enough time, the window is frozen.  NOT disconnected.  If I click anywhere in the window, one of two things happens.  Either after a short wait the view refreshes and I again have control, or (usually after a longer wait) the window goes black for a while, and then recovers, and the host displays a message something like "the display driver stopped responding and has recovered"  I have always put this down to a problem with that host.

It is hard to tell, but the problem may be less severe since changing to the beta host.

If I switch to a different tab on the full control window to work on a different host, or minimise the window, before going to do something else, the problem does not seem to occur.

Perhaps Gaz's host is goimg to sleep in some way (screen saver or something) and not waking up when he returns to the viewer?

Remote Utilities 6.12 Beta

Peter Gray, User (Posts: 19)

May 28, 2020 2:50:20 pm EDT

Support level: Starter
Hello Polina.

Polina Krasnoborceva wrote:

We have managed to reproduce the issue on both Viewer and Host when used on WindowsXP OS. We will implement a fix for this in the next beta version update. Sorry for the inconvenience.

Splendid news!

I don't normally have any reason to use the Agent, but I have just checked; the beta Agent also has the issue on Windows XP.

I am eagerly looking forward to the next beta release.

With best wshes

Peter.
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