Hi Polina
Polina Krasnoborceva wrote:
I have checked with our developers on the issue. Perhaps, it might be occurring if the OpenSSL library is blocked somehow. Could you please provide us a screenshot of the following folder: C:\Program Files (x86)\Remote Utilities - Viewer\? You can send it to [email protected].
I need to work out how to regain remote access to the problem machine in order to do that easily. Perhaps turn off the host and use version Agent 6.10.10.0? I'll see what I can manage.
Polina Krasnoborceva wrote:
In addition, please check if the issue occurs as well when using the 6.12 Beta 2 version of the Portable Viewer. Namely, please see if there's any unusual behavior of antivirus software if there's any installed.
I put versions 6.10.10.0 and 6.12.2.0 beta 2 Portable Viewer onto USB drive, each in its own folder. I had some problems running them at first, involving display language and expired trial period, but that's not the issue here. I also had to shut down the installed viewer before running them, or I just got the installed one!
When run on my main XP machine (the one that has Viewer and Host version 6.10.10.0 installed) the 6,10 portable viewer was able to log onto and control a sample W7 machine.. The beta portable viewer had the Access Denied behaviour. This happened even with Avast anti-virus temporarily disabled.
Moving the drive to a W7 machine, both versions of the portable viewer were able to log on to and control the sample machine.
This problem with the beta viewer seems to me to be specific to Windows XP.
On comparing the two portable versions , I see that the beta has libeay32.dll and ssleay32.dll in the assets folder, which are not present in the 6.10 version. Are these related to the use of OpenSSL?