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Viewer for Mac and Linux - Beta testing

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Polina, Support (Posts: 1247)

Feb 19, 2021 11:47:51 am EST

Hello Chris,

Thank you for your message.

The other issue is after a restart of the Windoze box, the Mac viewer will connect, but the window stays blank and won't connect.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Does Mac Printing work ok?

Unfortunately, the remote printing feature is yet to be implemented for the Viewer for Mac/Linux. However, we'll make sure to add this feature in the subsequent Beta version or final releases. You can find the full list of features that have been currently added to Viewer for Mac/Linux on this page.

Also needing Host for Mac right away of course.

Host for Mac/Linux is currently in development. Unfortunately, we cannot provide a specific ETA on the Host's for Mac/Linux release yet, but we'll do our best to provide it as soon as possible. Sorry for keeping you waiting.

This seems like more of an Alpha. I frequently can't connect, where a small white window sits for a long time. Even go to a large white screen and have the same issue. I've only dabbled with it a few times and It is hang city.

Could you please let us know what version of Host and RU Server do you currently use? In case if you use version 6.10.10.0 or an older version, please try updating your Host and RU Server to the most recent 6.12 Beta 4 and 2.9 Beta 4 versions respectively to see if this helps to resolve the issue.
The latest 6.12 Beta 4 version (and 2.9 Beta 4 for RU Server) is available for download on this page.

Then I connect, and the keyboard on my VM on the host is way screwed up, yet not on the Host. I connect with another remote control app, and no problem at all.

Could you please let me know if you use any keyboard layout or language that is different from the standard English (US) layout? We've been reported a few issues regarding the keyboard layouts in different languages, these issues will be fixed in the next updates for Viewer for Mac/Linux.

Hope that helps.

Polina, Support (Posts: 1247)

Feb 19, 2021 11:59:31 am EST

Hello Sam,

Thank you for your message.

I've seen quite a few hangs, which I didn't realise wasn't actually normal until I used the windows version more frequently.
Sometimes connecting seems slow.

Could you please clarify what version of Remote Utilities do you use for your Windows machines? In case if you use version 6.10.10.0 please try updating to the most recent 6.12 Beta 4 version as it might improve the overall connection speed and performance.
Version 6.12 Beta 4 is available for download on this page.

Sometimes it is frustrating to see my machine bookmark disappears -- I think the main window is acting on a delete key command unintentionally why the session is in progress perhaps?

Could you please elaborate on this a bit more? Do you mean that connection entries get deleted from your Viewer's address book when you press the "delete" key while connected to a remote Host?

Looking forward to your reply.

Polina, Support (Posts: 1247)

Feb 19, 2021 12:01:22 pm EST

Hello Daniel,

Thank you for your message.

Is there just a setting I need to set somewhere that I missed?

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.

In addition, please try updating your Host to the latest 6.12 Beta 4 version as well. The latest 6.12 Beta 4 version is available for download on this page. In case if you use other Remote Utilities modules for Windows, such as Viewer or RU Server, please make sure to update them to the same version as Host as well in order to avoid the version mismatch that might lead to performance issues or some feature not working.

Hope that helps.

ChrisBS, User (Posts: 5)

Feb 19, 2021 5:07:55 pm EST

Support level: Free or trial
Hi Polina,
I just installed and used the latest betas I saw on your site.
Turned on Legacy and will see.

"Unfortunately, the remote printing feature is yet to be implemented for the Viewer for Mac/Linux. "
I need this asap, so will have to explore another Mac solution for part of my needs.

"Could you please let me know if you use any keyboard layout or language that is different from the standard English (US) layout?"

Canadian English, US Keyboard, a common standard here.

Thanks Polina!!
Edited:ChrisBS - Feb 19, 2021 5:08:24 pm EST

Polina, Support (Posts: 1247)

Feb 20, 2021 12:23:10 pm EST

Hello Chris,

Thank you for the clarification.

Turned on Legacy and will see.

Of course, please feel free to let us know if there are any updates on the issue.

Canadian English, US Keyboard, a common standard here.

In this case, could you please elaborate a bit more on the issue, e.g. what specific issues with which keys occur or how the issue manifests itself in other details? Then we could try to reproduce the issue and see if we can implement a fix for it in our future updates.

Looking forward to your reply.

pinchies, User (Posts: 3)

Feb 21, 2021 11:44:38 pm EST

Support level: Free or trial
App crash while sitting idle in the background. Mac OS Mojave, 10.14.6 (18G8012)

Process:               viewer [57479]
Path:                  /Applications/viewer.app/Contents/MacOS/viewer
Identifier:            com.remoteutilities.viewer
Version:               0
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           viewer [57479]
User ID:               501

Date/Time:             2021-02-22 15:34:34.001 +1100
OS Version:            Mac OS X 10.14.6 (18G8012)
Report Version:        12
Anonymous UUID:        F0D2725A-8534-1367-D9E4-9A242C9CD718

Sleep/Wake UUID:       ADD49793-99DB-4E3C-B9AE-C947E02461BA

Time Awake Since Boot: 160000 seconds
Time Since Wake:       5000 seconds

System Integrity Protection: disabled

Crashed Thread:        3  TCheckIDStateThread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000200
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [57479]

VM Regions Near 0x200:
-->
   __TEXT                 000000010a6e7000-000000010b6fb000 [ 16.1M] r-x/r-x SM=COW /Applications/viewer.app/Contents/MacOS/viewer

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00007fff7dbd521a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff7dbd5768 mach_msg + 60
2   com.apple.CoreFoundation       0x00007fff51abc7b2 __CFRunLoopServiceMachPort + 328
3   com.apple.CoreFoundation       0x00007fff51abbd20 __CFRunLoopRun + 1612
4   com.apple.CoreFoundation       0x00007fff51abb482 CFRunLoopRunSpecific + 455
5   com.apple.HIToolbox           0x00007fff50d1a1ab RunCurrentEventLoopInMode + 292
6   com.apple.HIToolbox           0x00007fff50d19ee5 ReceiveNextEventCommon + 603
7   com.apple.HIToolbox           0x00007fff50d19c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8   com.apple.AppKit               0x00007fff4f0b177d _DPSNextEvent + 1135
9   com.apple.AppKit               0x00007fff4f0b046b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
10  com.apple.AppKit               0x00007fff4f0aa588 -[NSApplication run] + 699
11  com.remoteutilities.viewer     0x000000010a90e7d4 QCocoaEventDispatcher::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 2516
12  com.remoteutilities.viewer     0x000000010b28f3f7 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 471
13  com.remoteutilities.viewer     0x000000010b292f62 QCoreApplication::exec() + 130
14  com.remoteutilities.viewer     0x000000010a733438 main + 136
15  libdyld.dylib                 0x00007fff7daa03d5 start + 1

Thread 1:: com.apple.NSEventThread
0   libsystem_kernel.dylib         0x00007fff7dbd521a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff7dbd5768 mach_msg + 60
2   com.apple.CoreFoundation       0x00007fff51abc7b2 __CFRunLoopServiceMachPort + 328
3   com.apple.CoreFoundation       0x00007fff51abbd20 __CFRunLoopRun + 1612
4   com.apple.CoreFoundation       0x00007fff51abb482 CFRunLoopRunSpecific + 455
5   com.apple.AppKit               0x00007fff4f0b94a2 _NSEventThread + 175
6   libsystem_pthread.dylib       0x00007fff7dc942eb _pthread_body + 126
7   libsystem_pthread.dylib       0x00007fff7dc97249 _pthread_start + 66
8   libsystem_pthread.dylib       0x00007fff7dc9340d thread_start + 13

Thread 2:
0   libsystem_pthread.dylib       0x00007fff7dc933f0 start_wqthread + 0

Thread 3 Crashed:: TCheckIDStateThread
0   com.remoteutilities.viewer     0x000000010b12eea1 QMutex::lock() + 49
1   com.remoteutilities.viewer     0x000000010b12d916 QThread::isInterruptionRequested() const + 38
2   com.remoteutilities.viewer     0x000000010a702e3f TTCPSocket::writeData(QByteArray) + 31
3   com.remoteutilities.viewer     0x000000010a70310e TTCPSocket::writeInt64(long long, bool) + 78
4   com.remoteutilities.viewer     0x000000010a71302c TCheckIDStateThread::run() + 2060
5   com.remoteutilities.viewer     0x000000010b12e229 QThreadPrivate::start(void*) + 329
6   libsystem_pthread.dylib       0x00007fff7dc942eb _pthread_body + 126
7   libsystem_pthread.dylib       0x00007fff7dc97249 _pthread_start + 66
8   libsystem_pthread.dylib       0x00007fff7dc9340d thread_start + 13

Thread 4:: TTCPSocket
0   libsystem_kernel.dylib         0x00007fff7dbdd36a poll + 10
1   com.remoteutilities.viewer     0x000000010b2d0cde qt_safe_poll(pollfd*, unsigned int, timespec const*) + 94
2   com.remoteutilities.viewer     0x000000010b2d21a6 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 790
3   com.remoteutilities.viewer     0x000000010b28f3f7 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 471
4   com.remoteutilities.viewer     0x000000010b12d603 QThread::exec() + 131
5   com.remoteutilities.viewer     0x000000010a702496 TTCPSocket::run() + 518
6   com.remoteutilities.viewer     0x000000010b12e229 QThreadPrivate::start(void*) + 329
7   libsystem_pthread.dylib       0x00007fff7dc942eb _pthread_body + 126
8   libsystem_pthread.dylib       0x00007fff7dc97249 _pthread_start + 66
9   libsystem_pthread.dylib       0x00007fff7dc9340d thread_start + 13

Thread 5:: Thread (pooled)
0   libsystem_kernel.dylib         0x00007fff7dbd8866 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff7dc9756e _pthread_cond_wait + 722
2   com.remoteutilities.viewer     0x000000010b134b70 QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 272
3   com.remoteutilities.viewer     0x000000010b1349ee QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4   com.remoteutilities.viewer     0x000000010b134963 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5   com.remoteutilities.viewer     0x000000010b131e5d QThreadPoolThread::run() + 621
6   com.remoteutilities.viewer     0x000000010b12e229 QThreadPrivate::start(void*) + 329
7   libsystem_pthread.dylib       0x00007fff7dc942eb _pthread_body + 126
8   libsystem_pthread.dylib       0x00007fff7dc97249 _pthread_start + 66
9   libsystem_pthread.dylib       0x00007fff7dc9340d thread_start + 13

Thread 3 crashed with X86 Thread State (64-bit):
 rax: 0x0000000000000200  rbx: 0x0000000000000200  rcx: 0x0000000000000001  rdx: 0x0000000000000000
 rdi: 0x0000600003ff78f8  rsi: 0x0000700000b3ec40  rbp: 0x0000700000b3eac0  rsp: 0x0000700000b3eab0
  r8: 0x000000000000049f   r9: 0x00000000000007fb  r10: 0x00000000000038a0  r11: 0xfffff00003471e38
 r12: 0x00006000033e8040  r13: 0x0000600001288f00  r14: 0x0000700000b3ec40  r15: 0x0000600003ff78f8
 rip: 0x000000010b12eea1  rfl: 0x0000000000010216  cr2: 0x0000000000000200
 
Logical CPU:     5
Error Code:      0x00000004
Trap Number:     14


Binary Images:
      0x10a6e7000 -        0x10b6fa0b7 +com.remoteutilities.viewer (0) <5DF5D685-3BFB-3457-9BEE-5D9B1703A5AD> /Applications/viewer.app/Contents/MacOS/viewer
      0x10e1dd000 -        0x10e1e0047  libobjc-trampolines.dylib (756.2) <5795A048-3940-3801-90CE-33D1B1AF81F4> /usr/lib/libobjc-trampolines.dylib
      0x116b4d000 -        0x116bb770f  dyld (655.1.1) <EA5BF483-08FB-31C9-B31E-C0D0FD94FE89> /usr/lib/dyld
   0x7fff461e1000 -     0x7fff4653afff  com.apple.RawCamera.bundle (8.15.0 - 1031.4.4) <AB6E8A8F-0BFE-37EE-A135-44ABA4FCB559> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
   0x7fff4653d000 -     0x7fff46649fff  com.apple.AMDMTLBronzeDriver (2.11.23 - 2.1.1) <69902D3A-0267-3D14-9820-D65016305FCC> /System/Library/Extensions/AMDMTLBronzeDriver.bundle/Contents/MacOS/AMDMTLBronzeDriver
   0x7fff4a1bd000 -     0x7fff4a24eff7  com.apple.driver.AppleIntelHD5000GraphicsMTLDriver (12.10.25 - 12.1.0) <5AC043A7-7433-39BB-A8CB-1A5F0E562684> /System/Library/Extensions/AppleIntelHD5000GraphicsMTLDriver­.bundle/Contents/MacOS/AppleIntelHD5000GraphicsMTLDriver
   0x7fff4dab4000 -     0x7fff4dab8fff  com.apple.agl (3.3.2 - AGL-3.3.2) <7E700D5B-3653-30DD-A450-BDA02E23C0A1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
   0x7fff4de63000 -     0x7fff4de63fff  com.apple.Accelerate (1.11 - Accelerate 1.11) <762942CB-CFC9-3A0C-9645-A56523A06426> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
   0x7fff4de64000 -     0x7fff4de7aff7  libCGInterfaces.dylib (506.22) <1B6C92D9-F4B8-37BA-9635-94C4A56098CE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
   0x7fff4de7b000 -     0x7fff4e514fef  com.apple.vImage (8.1 - ???) <53FA3611-894E-3158-A654-FBD2F70998FE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
   0x7fff4e515000 -     0x7fff4e78eff3  libBLAS.dylib (1243.200.4) <417CA0FC-B6CB-3FB3-ACBC-8914E3F62D20> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
   0x7fff4e78f000 -     0x7fff4e801ffb  libBNNS.dylib (38.250.1) <538D12A2-9B9D-3E22-9896-F90F6E69C06E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
   0x7fff4e802000 -     0x7fff4ebabff3  libLAPACK.dylib (1243.200.4) <92175DF4-863A-3780-909A-A3E5C410F2E9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
   0x7fff4ebac000 -     0x7fff4ebc1feb  libLinearAlgebra.dylib (1243.200.4) <CB671EE6-DEA1-391C-9B2B-AA09A46B4D7A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
   0x7fff4ebc2000 -     0x7fff4ebc7ff3  libQuadrature.dylib (3.200.2) <1BAE7E22-2862-379F-B334-A3756067730F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib
   0x7fff4ebc8000 -     0x7fff4ec44ff3  libSparse.dylib (79.200.5) <E78B33D3-672A-3C53-B512-D3DDB2E9AC8D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
   0x7fff4ec45000 -     0x7fff4ec58fe3  libSparseBLAS.dylib (1243.200.4) <E9243341-DB77-37C1-97C5-3DFA00DD70FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
   0x7fff4ec59000 -     0x7fff4ee40ff7  libvDSP.dylib (671.250.4) <7B110627-A9C1-3FB7-A077-0C7741BA25D8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
   0x7fff4ee41000 -     0x7fff4eef4ff7  libvMisc.dylib (671.250.4) <D5BA4812-BFFC-3CD0-B382-905CD8555DA6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
   0x7fff4eef5000 -     0x7fff4eef5fff  com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <74288115-EF61-30B6-843F-0593B31D4929> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
   0x7fff4f097000 -     0x7fff4fe4cffb  com.apple.AppKit (6.9 - 1671.60.109) <F3BB6BCD-F2DF-36E7-8F20-FEC419671841> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
   0x7fff4fe9e000 -     0x7fff4fe9efff  com.apple.ApplicationServices (50.1 - 50.1) <7BDB78C7-9021-3B29-823A-1FFDB9F79602> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
   0x7fff4fe9f000 -     0x7fff4ff0afff  com.apple.ApplicationServices.ATS (377 - 453.11.2.2) <A258DA73-114B-3102-A056-4AAAD3CEB9DD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
   0x7fff4ffa3000 -     0x7fff500baff7  libFontParser.dylib (228.6.2.10) <B0B7AF1F-2342-3A95-A7E6-629FC032D4B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
   0x7fff500bb000 -     0x7fff500fdfff  libFontRegistry.dylib (228.12.2.4) <6DDE44EC-FF6B-3893-9209-45E0955ABDD5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
   0x7fff50157000 -     0x7fff50189fff  libTrueTypeScaler.dylib (228.6.2.10) <5FE48A9A-8329-3B0D-9A99-DEAC708F8334> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
   0x7fff501ee000 -     0x7fff501f2ff3  com.apple.ColorSyncLegacy (4.13.0 - 1) <E8E9342C-47EB-359D-A373-554AC19B174A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy
   0x7fff5028d000 -     0x7fff502dfff7  com.apple.HIServices (1.22 - 628) <2BE461FF-80B9-30D3-A574-AED5724B1C1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
   0x7fff502e0000 -     0x7fff502effff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <F5617A2A-FEA6-3832-B5BA-C2111B98786F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
   0x7fff502f0000 -     0x7fff50339ff7  com.apple.print.framework.PrintCore (14.7 - 503.8) <E1D0FCBC-155E-372E-A90F-4A20B94FC114> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
   0x7fff5033a000 -     0x7fff50373ff7  com.apple.QD (3.12 - 407.2) <28C7D39F-59C9-3314-BECC-67045487229C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
   0x7fff50374000 -     0x7fff50380fff  com.apple.speech.synthesis.framework (8.1.3 - 8.1.3) <5E7B9BD4-122B-3012-A044-3259C97E7509> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
   0x7fff50381000 -     0x7fff505f8fff  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <32487CB2-246B-3B80-8F60-D65DFC367DDC> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
   0x7fff505fa000 -     0x7fff505fafff  com.apple.audio.units.AudioUnit (1.14 - 1.14) <B489CFDA-DEF3-38F5-A815-23EC30B8DA03> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
   0x7fff50953000 -     0x7fff50cf5fff  com.apple.CFNetwork (978.5 - 978.5) <06BB192E-0302-3AE9-B229-A9B15AD4CBF4> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
   0x7fff50d0a000 -     0x7fff50d0afff  com.apple.Carbon (158 - 158) <B955D7C0-ACA6-33EB-9527-1598288532A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
   0x7fff50d0b000 -     0x7fff50d0effb  com.apple.CommonPanels (1.2.6 - 98) <1CD6D56D-8EC7-3528-8CBC-FC69533519B5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
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   0x7fff65256000 -     0x7fff65267ff7  com.apple.CoreEmoji (1.0 - 69.19.9) <228457B3-E191-356E-9A5B-3C0438D05FBA> /System/Library/PrivateFrameworks/CoreEmoji.framework/Versions/A/CoreEmoji
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   0x7fff65ca8000 -     0x7fff65cd9ff3  com.apple.CoreServicesInternal (358 - 358) <DD6EF60D-048F-3186-83DA-EB191EDF48AE> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
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   0x7fff661b4000 -     0x7fff662dfff7  com.apple.coreui (2.1 - 499.10) <A80F4B09-F940-346F-A9DF-4EFADD9220A8> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
   0x7fff662e0000 -     0x7fff66480fff  com.apple.CoreUtils (5.9 - 590.16) <BF9A990D-24C0-3633-A753-F19F4DFCA663> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
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   0x7fff708f2000 -     0x7fff708fcfff  com.apple.NetAuth (6.2 - 6.2) <0D01BBE5-0269-310D-B148-D19DAE143DEB> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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   0x7fff7cc14000 -     0x7fff7cdf1fff  libsqlite3.dylib (274.26) <6404BA3B-BCA4-301F-B2FE-8776105A2AA3> /usr/lib/libsqlite3.dylib
   0x7fff7d00a000 -     0x7fff7d00dff7  libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
   0x7fff7d00e000 -     0x7fff7d01bfff  libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
   0x7fff7d020000 -     0x7fff7d103fff  libxml2.2.dylib (32.19) <E07AB10E-E2E6-33F2-8550-C24A0EB8FEAC> /usr/lib/libxml2.2.dylib
   0x7fff7d104000 -     0x7fff7d12cff3  libxslt.1.dylib (16.7.1) <4A5CB7D5-50F8-36BF-8A80-D526C57EB5D9> /usr/lib/libxslt.1.dylib
   0x7fff7d12d000 -     0x7fff7d13fff7  libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
   0x7fff7d923000 -     0x7fff7d927ff3  libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
   0x7fff7d928000 -     0x7fff7d932ff3  libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
   0x7fff7d933000 -     0x7fff7d93aff7  libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
   0x7fff7d93b000 -     0x7fff7d944ff7  libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
   0x7fff7d945000 -     0x7fff7d9c9fc3  libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
   0x7fff7da50000 -     0x7fff7da89ff7  libdispatch.dylib (1008.270.1) <97273678-E94C-3C8C-89F6-2E2020F4B43B> /usr/lib/system/libdispatch.dylib
   0x7fff7da8a000 -     0x7fff7dab6ff7  libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
   0x7fff7dab7000 -     0x7fff7dab7ffb  libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
   0x7fff7dab8000 -     0x7fff7dac4ff3  libkxld.dylib (4903.278.56) <A3FF22FA-4AD4-3FF3-9891-B34482DC8572> /usr/lib/system/libkxld.dylib
   0x7fff7dac5000 -     0x7fff7dac5ff7  liblaunch.dylib (1336.261.6) <1F0EEC6F-4D08-38E6-ACF9-6E44D328931F> /usr/lib/system/liblaunch.dylib
   0x7fff7dac6000 -     0x7fff7dacbfff  libmacho.dylib (927.0.3) <A377D608-77AB-3F6E-90F0-B4F251A5C12F> /usr/lib/system/libmacho.dylib
   0x7fff7dacc000 -     0x7fff7daceff7  libquarantine.dylib (86.270.1) <3F36A3D6-9606-3D90-B520-809BAEF981C3> /usr/lib/system/libquarantine.dylib
   0x7fff7dacf000 -     0x7fff7dad0ff7  libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
   0x7fff7dad1000 -     0x7fff7dae8ff3  libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
   0x7fff7dae9000 -     0x7fff7dae9ff7  libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
   0x7fff7daea000 -     0x7fff7db71fff  libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
   0x7fff7db72000 -     0x7fff7db75ffb  libsystem_configuration.dylib (963.270.3) <2B4A836D-68A4-33E6-8D48-CD4486B03387> /usr/lib/system/libsystem_configuration.dylib
   0x7fff7db76000 -     0x7fff7db79ff7  libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
   0x7fff7db7a000 -     0x7fff7db80fff  libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
   0x7fff7db81000 -     0x7fff7db87ffb  libsystem_dnssd.dylib (878.270.3) <D5352ABD-0311-3327-8E64-93F29EB19BF1> /usr/lib/system/libsystem_dnssd.dylib
   0x7fff7db88000 -     0x7fff7dbd3ffb  libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
   0x7fff7dbd4000 -     0x7fff7dbfcff7  libsystem_kernel.dylib (4903.278.56) <5B0F1BF0-E2F4-3753-87B6-6F91C594F59E> /usr/lib/system/libsystem_kernel.dylib
   0x7fff7dbfd000 -     0x7fff7dc48ff7  libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
   0x7fff7dc49000 -     0x7fff7dc73fff  libsystem_malloc.dylib (166.270.1) <011F3AD0-8E6A-3A89-AE64-6E5F6840F30A> /usr/lib/system/libsystem_malloc.dylib
   0x7fff7dc74000 -     0x7fff7dc7eff7  libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
   0x7fff7dc7f000 -     0x7fff7dc86fff  libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
   0x7fff7dc87000 -     0x7fff7dc90fef  libsystem_platform.dylib (177.270.1) <9D1FE5E4-EB7D-3B3F-A8D1-A96D9CF1348C> /usr/lib/system/libsystem_platform.dylib
   0x7fff7dc91000 -     0x7fff7dc9bff7  libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
   0x7fff7dc9c000 -     0x7fff7dc9fff7  libsystem_sandbox.dylib (851.270.5) <20D11F30-783F-3A56-9BD2-6CF38C049332> /usr/lib/system/libsystem_sandbox.dylib
   0x7fff7dca0000 -     0x7fff7dca2ff3  libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
   0x7fff7dca3000 -     0x7fff7dcaaff3  libsystem_symptoms.dylib (820.267.2) <0DA60956-0403-3456-9D6A-11F2DB9E3819> /usr/lib/system/libsystem_symptoms.dylib
   0x7fff7dcab000 -     0x7fff7dcc0ff7  libsystem_trace.dylib (906.260.3) <5B6FAE61-EF5C-381F-B71B-9B6F6428FEE2> /usr/lib/system/libsystem_trace.dylib
   0x7fff7dcc2000 -     0x7fff7dcc7ffb  libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
   0x7fff7dcc8000 -     0x7fff7dcf7fff  libxpc.dylib (1336.261.6) <522FA3AF-D3B1-3283-8EF4-8B17CB237B65> /usr/lib/system/libxpc.dylib

External Modification Summary:
 Calls made by other processes targeting this process:
   task_for_pid: 6729
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 8985034
   thread_create: 0
   thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=408.9M resident=0K(0%) swapped_out_or_unallocated=408.9M(100%)
Writable regions: Total=623.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=623.5M(100%)

                               VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Accelerate framework               128K        1
Activity Tracing                   256K        1
CG backing stores                 1160K        2
CG image                           108K       10
CoreAnimation                      308K       15
CoreGraphics                         8K        1
CoreImage                           24K        2
CoreUI image data                 1380K       15
CoreUI image file                  196K        3
Foundation                           4K        1
Kernel Alloc Once                    8K        1
MALLOC                           225.5M       31
MALLOC guard page                   32K        7
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
Memory Tag 242                      12K        1
STACK GUARD                       56.0M        6
Stack                             10.5M        6
VM_ALLOCATE                        232K       17
__DATA                            25.5M      247
__FONT_DATA                          4K        1
__LINKEDIT                       225.6M        4
__TEXT                           183.2M      251
__UNICODE                          564K        1
mapped file                       53.2M       82
shared memory                      636K       11
===========                     =======  =======
TOTAL                              1.1G      718
TOTAL, minus reserved VM space   784.6M      718

Model: MacBookPro11,5, BootROM 426.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2
Graphics: kHW_AMDRadeonR9M370XItem, AMD Radeon R9 M370X, spdisplays_pcie_device, 2 GB
Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.11)
Bluetooth: Version 6.0.14d12, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024G, 1 TB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Polina, Support (Posts: 1247)

Feb 24, 2021 1:37:37 pm EST

Hello,

Thank you for your message.

I'll forward this to our development department and ask for their input on the issue to see if there's anything we can do to fix it. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.
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