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Beta testing: Remote Utilities for macOS/Linux

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Martin Yarborough, User (Posts: 6)

Jan 17, 2024 10:53:45 am EST

Support level: Starter
Ran into an issue using the Linux agent.  I'm able to attach from my Windows RU to the Linux (Ubuntu) maching without any problem ... but no mouse control.  Any ideas?

Pauline, Support (Posts: 2777)

Jan 17, 2024 12:30:45 pm EST

Hello Martin,

Thank you for your message.

Could you please let us know the exact version of Ubuntu you’re running as well what hardware you are using?

Looking forward to your reply.

Martin Yarborough, User (Posts: 6)

Jan 17, 2024 5:13:49 pm EST

Support level: Starter
Linux update.   No mouse control on Ubuntu or Debian.  Won't install in Kali due to dependencies.

Martin Yarborough, User (Posts: 6)

Jan 17, 2024 5:16:59 pm EST

Support level: Starter
Linux install into Ubuntu.  Thought it might be Wayland Graphics causing the issue but I ran it without the graphics and still no mouse control.

Pauline, Support (Posts: 2777)

Jan 17, 2024 5:34:16 pm EST

Hello Martin,

Thank you for the update.

Could you please also let us know if it’s only the mouse input that doesn’t work or if it’s both mouse and keyboard input?

Looking forward to your reply.

Martin Yarborough, User (Posts: 6)

Jan 25, 2024 9:50:31 am EST

Support level: Starter
Are we any closer to a full linux host?  Really needing it.  The agent works, sort of, but I'm not trusting it in a remote location yet.

Pauline, Support (Posts: 2777)

Jan 25, 2024 1:08:39 pm EST

Hello Martin,

Thank you for your message.

Unfortunately, we can’t provide any specific ETA for the stable release yet. However, it’s definitely in development and we’ll do our best to make it available as soon as possible.

Let us know if you have other questions.

Jim Tracey, User (Posts: 19)

Feb 06, 2024 6:58:27 pm EST

Support level: Free or trial
Having recently updated my Linux box to Zorin 17, connecting still works, but the screen on the remote (Windows 11) machine is now just black. The connection is listed on the Linux machine and the mouse appears to be moving, though invisible, as different parts of the Linux screen highlight, indicating mouseover.

Pauline, Support (Posts: 2777)

Feb 06, 2024 7:34:00 pm EST

Hello Jim,

Thank you for your message.

Please double-check if you have the Blank the host's screen option enabled in the Connection properties -> Additional properties tab. Try disabling the option, and reconnecting to your remote machine.

Hope that helps.

Jim Tracey, User (Posts: 19)

Feb 06, 2024 8:06:19 pm EST

Support level: Free or trial
There is no such option on the Linux host. When I set it for that connection in the Windows viewer it does nothing, in fact after connecting to the Linux machine and checking back, it is no longer enabled. It's the remote screen that shows a blank, regardless of this setting.

I also discovered this same symptom occurs when I access Linux from my Android phone.
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