Jim Tracey's community posts

Hi Pauline,

Just switched to xorg - didn't realize I was on Wayland - and all is well again...

Thanks! Looking forward to the Agent version when you're able to finalize it!

I'm wondering if there is any new on this as shown below...

Having recently upd ated my Linux box to Zorin 17, connecting still works, but the screen on the remote (Windows 11) machine is now just black. The connection is listed on the Linux machine and the mouse appears to be moving, though invisible, as different parts of the Linux screen highlight, indicating mouseover.
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Pauline, Support (Posts: 2747)

Feb 06, 2024 7:34:00 pm EST

Hello Jim,

Thank you for your message.

Please double-check if you have the Blank the host's screen option enabled in the Connection properties -> Additional properties tab. Try disabling the option, and reconnecting to your remote machine.

Hope that helps.
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Jim Tracey, User (Posts: 17)

Feb 06, 2024 8:06:19 pm EST


There is no such option on the Linux host. When I se t it for that connection in the Windows viewer it does nothing, in fact after connecting to the Linux machine and checking back, it is no longer enabled. It's the remote screen that shows a blank, regardless of this setting.

I also discovered this same symptom occurs when I access Linux from my Android phone.

There is no such option on the Linux host. When I set it for that connection in the Windows viewer it does nothing, in fact after connecting to the Linux machine and checking back, it is no longer enabled. It's the remote screen that shows a blank, regardless of this setting.

I also discovered this same symptom occurs when I access Linux from my Android phone.

Having recently updated my Linux box to Zorin 17, connecting still works, but the screen on the remote (Windows 11) machine is now just black. The connection is listed on the Linux machine and the mouse appears to be moving, though invisible, as different parts of the Linux screen highlight, indicating mouseover.

Pauline,

With apologies for multiple posts, I was successful in connecting through my wife's Windows 10 machine. Perhaps this is a Windows 11 issue... I'm at release 23H2 of Windows 11 Pro

Thanks

As an afterthought I tried connecting using my android phone. I connected without a problem.

Hope that helps.

Hi Pauline,

Unfortunately that didn't work. I also tried changing the password and using a local ip connection to no avail.

Thanks

I just tried to connect to the Linux Agent since updating. My Windows 11 machine using RU Viewer 7.2.2.0 sees the Linux machine (Zorin 16.3) as Online and tries to Authenticate, but says Access denied. I've confirmed the password on both viewer and agent. Both machines were restarted as were, of course, the respective RU apps.

Hi Conrad,

Thanks, I'm glad you were able to reproduce and correct it. It worked for me as you described as well.

Jim

When accessing my Linux machine (HP ProX2 612 G1 running Zorin 16.3) my number keypad on the Windows machine is not recognized except in the calculator on Linux. In ever other place I've tested, regardless of Num Lock on or off, the number keypad results in cursor movement.

Just discovered screen resizing is not working remotely either. Maximize, minimize, full screen/window all work, just no handles to resize.

Thanks!