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Viewer for Mac and Linux - Beta testing

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Pauline, Support (Posts: 2224)

Aug 24, 2021 1:59:17 pm EDT

Hello Michael,

Thank you for the update.

I will forward this information to our developers for review as well.

I'll get back to you with an update on this issue shortly.

Michael Norman, User (Posts: 12)

Aug 25, 2021 11:55:33 pm EDT

Support level: Free or trial
It just crashed on me - Do you want the "Problem Details and System Configuration" data? I can email that if you wish.

I'm going to save to a file in case you need it.

Pauline, Support (Posts: 2224)

Aug 26, 2021 12:23:19 pm EDT

Hello Michael,

Yes of course, that would be very helpful. Please feel free to send the files to support@remoteutilities.com. I will forward them to our developers as well.

Please let us know if you have more questions.

Michael Norman, User (Posts: 12)

Aug 26, 2021 4:51:08 pm EDT

Support level: Free or trial
Just sent it.   Hope it helps.

Pauline, Support (Posts: 2224)

Aug 26, 2021 5:06:31 pm EDT

Hello Michael,

Unfortunately, we haven't received your email. Could you please try resending it once again to support@remoteutilities.com?

Thank you!

Michael Norman, User (Posts: 12)

Aug 26, 2021 5:07:39 pm EDT

Support level: Free or trial
Just sent again - didn't zip the file this time

Pauline, Support (Posts: 2224)

Aug 26, 2021 5:09:42 pm EDT

Hello Michael,

Yes, this time the email got through. I'll forward the file to our developers for a review and will keep you updated on the issue.

Thank you!

Pauline, Support (Posts: 2224)

Aug 27, 2021 11:01:48 am EDT

Hello Michael,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue. However, our developers have managed to find what is causing it and implement a fix for it which will be available in the next update for Viewer for Mac.

Please let us know if you have more questions.

Nijel Terry, User (Posts: 49)

Sep 02, 2021 4:26:12 pm EDT

Support level: Pro
Will a new beta Linux Viewer be available soon? The license has expired.  Thank you for a wonderful program!

Pauline, Support (Posts: 2224)

Sep 02, 2021 4:50:47 pm EDT

Hello Nijel,

Thank you for your kind words!

Please note that we've already updated Viewer for Mac/Linux and the latest version 1.0.10.q Beta 10 is available for download on this page. Please note that the licensing in the latest version works the same way as in Viewer for Windows, i.e. you can use Viewer for Mac/Linux in trial mode for 30 days after which you need to register your Viewer with your license key as described in this tutorial.

Please let us know if you have more questions.
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