Michael Norman's community posts

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 26, 2021 5:07:39 pm EDT

Support level: Free or trial

Just sent again - didn't zip the file this time

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 26, 2021 4:51:08 pm EDT

Support level: Free or trial

Just sent it. Hope it helps.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 25, 2021 11:55:33 pm EDT

Support level: Free or trial

It just crashed on me - Do you want the "Problem Details and System Configuration" data? I can email that if you wish.

I'm going to save to a file in case you need it.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 24, 2021 1:31:57 pm EDT

Support level: Free or trial

Of note - this happens when I run the viewer in full screen.

I just tested it in a window and it has remained responsive.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 24, 2021 12:19:30 pm EDT

Support level: Free or trial

From Mac to Windows - If I switch focus to another app, then come back to the viewer, it's non-responsive and I have to close and reconnect.

To recreate, just connect to a machine from a mac. Interact with it, then CMD+TAB to another app for a few minutes. Then CMD+TAB back - window will be unresponsive.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 23, 2021 6:24:55 pm EDT

Support level: Free or trial

Minor UX issue with viewer on mac, if I have the viewer open and I have a control window open, right clicking the icon doesn't let me pick which window I want to focus on.

For example, open safari, open two tabs, drag one tab away so you have two safari windows. Right click safari in the dock and you can select which window you wish to focus on.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 23, 2021 6:17:46 pm EDT

Support level: Free or trial

Viewer on mac, version 1.0.10.q beta 10, connecting to windows boxes running version 7.0.2.0.

If I do a full control, and leave it open, it will crash.

I'm on macOS Big Sur version 11.5.2. My mac setup is a MBP with two Thunderbolt displays externally connected (so I have 3 local displays).

Keyboard issue:
I'm occasionally seeing the remote system not release, for example, the CTRL key.

Clipboard copy paste does not work, either.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

Aug 23, 2021 3:26:37 pm EDT

Support level: Free or trial

I'm still seeing the viewer crash occasionally.

When this happens, is there anything we can provide to help you?

I'm also seeing strange keyboard mapping issues as well.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

May 25, 2021 12:20:18 pm EDT

Support level: Free or trial

I encountered this yesterday on 11.3.

I just updated to Big Sur 11.4, same issue.

Beta testing: Remote Utilities for macOS/Linux

Michael Norman, User (Posts: 12)

May 25, 2021 12:19:38 pm EDT

Support level: Free or trial

Bug Report:

Clipboard / keyboard mapping issue

Viewer 1.0.8.q - MacOS Big Sur 11.3
Host 7.0.2.0 on Windows 10 Pro

To recreate:

Setup host on fresh install of Windows 10 Pro.
Add to viewer by IP address.
Connect
Get Internet-ID for host.
Update properties for host in viewer to be Internet-ID connection
Disconnect
Reconnect
Copy text from mac, try and paste on windows 10 (via Command-V or Ctrl-V) -

Windows 10 fails to past and opens Cortana dialog.

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