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Slow performance, dropping connections

Nijel Terry, User (Posts: 7)

Nov 20, 2017 9:12:42 pm EST

I ran a network cable to my laptop's workstation and that seems to have improved performance. Also setting color to 8bit and processor usage to FPS or High seems to help. I think the main problem may be WiFi interference. There are several hotspots in proximity to me here and although I never have issues with normal web browsing on WiFi, I noticed a substantial increase in performance with my remote work when I switched to wired.

Slow performance, dropping connections

Nijel Terry, User (Posts: 7)

Nov 17, 2017 5:13:27 pm EST

The server and all hosts, and the viewer are using the latest version of the software.  I experience slow performance on most sessions, so much so that it becomes unusable.

I can connect to the same clients using a different method and the performance is very good, almost real time.  What sort of connection problems could affect only this program?

I have RU on over 30 machines and it's fairly predictable that I will need to reconnect several times to get anything done. Extremely delayed responses opening programs. I've run two remote programs simultaneously and observed double clicking a program on RU, switching over to watch the program open on remote desktop, and switching back to RU to see nothing happening for several seconds to several minutes or not at all.

Reconnecting sometimes makes it work faster but it often hangs. I haven't configured callback settings, is that supposed to help performance?

Slow performance, dropping connections

Nijel Terry, User (Posts: 7)

Nov 17, 2017 12:04:00 am EST

I'm experiencing erratic performance, connections dropping or becoming unresponsive. It's very erratic; sometimes it's quick other times it's unresponsive.  Disconnecting and reconnecting seems to help in the short term but after being inactive for a short while the remote computer is unresponsive and needs to be reconnected to.

I've observed this behavior using the default server and a self hosted RU server.

Is there any path I can take for improving performance?

Thanks, Nijel

RU Server lists hosts as Idle. Viewer see's hosts as Offline

Nijel Terry, User (Posts: 7)

Nov 13, 2017 1:28:46 am EST

Very embarrassed I did forget to change my Viewer settings from Default to my dynamic dns server. I thought I had done that but I must have overlooked it. I'm getting connectivity now! Phew!!

RU Server lists hosts as Idle. Viewer see's hosts as Offline

Nijel Terry, User (Posts: 7)

Nov 12, 2017 11:43:35 pm EST

After configuring my self hosted server and hosts I am unable to connect to the hosts through the Viewer.  On the server side I can "see" the hosts as all idle. The server lists the IP addresses and PC names but on the viewer I am unable to connect to them.

I'm sure that my dynamic dns is running on the server and the Viewer information is correct with the "default server" unchecked and my dynamic DNS name in the custom server type box.

I'm sure that port forwarding for 5655 is done both on my cable modem and on the router the server is plugged into.

I disabled all firewalls and Ddos protection on the router and cable modem to see if that was causing issue but nothing changed. (I re-enabled those settings afterwards)

The windows firewall is off on the server.

I can't think of anything else to do.  The most interesting part of this is apparently the server can see the hosts but the hosts can't be connected to.

Please help!

Thanks,
Nijel

Upgrade license from Starter to Mini

Nijel Terry, User (Posts: 7)

Sep 20, 2017 7:52:28 pm EDT

Thanks Conrad! Everything went smoothly.

Upgrade license from Starter to Mini

Nijel Terry, User (Posts: 7)

Sep 19, 2017 12:20:29 am EDT

Hello,

First I'd like to say how much I enjoy using RU. It's everything I need in a remote utility program both in features and the cost is very reasonable.

I purchased the Starter license this evening and started adding clients to my address book and realized I should have gotten the Mini instead. It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Should I open a support ticket?

Thank you,
Nijel