Whenever I need to enter Remote settings from Viewer and at the end you have to Press OK to restart the remote host, it never restarts successfully, it always needs to be manually restarted either by the client rebooting their PC or opening Start Host or using an alternative remote desktop program to Start Host. Is anyone else having this problem? I'm using the latest Host, Viewer & RU server as of this writing.
I sometimes have the same issue when upgrading host's or changing host settings that require restarting the host. It varies from PC to PC & I haven't isolated the cause yet. I use two different remote programs as a precaution & make sure I'm logged in on my secondary program before doing any host upgrade or host restarts. In almost all cases rebooting the host computer will auto-start the host with Windows, if this is your only option I'd recommend scheduling a system restart in Task Scheduler to occur just after you upgrade or restart the host on remote machines.
Is there a way to use the Task Scheduler to auto start the host? I thought I saw a guide to do that somewhere & I can't find it now. I'm having problems with a client's host not starting now after a W10 upgrade. Tried reinstalling the latest host version & verifying service is set to auto on the admin account. Also sometimes when doing a simple upgrade the host fails to start afterwards & requires manually starting the host. If there was a way to Task Schedule host to automatically start if crashed that would help. I never upgrade a client now unless I'm connected on my other remote program in case I lose the host during upgrade.
I have a similar issue or perhaps the same one as Steven and Cristian. I only have one Viewer PC and no plans for any additional Viewers needed so my solution was to stop using the cloud address book feature altogether.
When I was using the cloud address book I needed to repeatedly sign back in to the server because it would sign me out very frequently and this made adding and removing clients very tedious or impossible. Eventually I couldn't even sign in at all and I just gave up on using the feature and exported my address book to the Viewer and disabled signing in to the server so now my Viewer launches much faster.
As a side note, I can only connect and see the online status of clients when I am on the same LAN as the server if my Viewer PC's network connection is routed through a VPN. For some reason it doesn't work from inside the network. When I'm using my cellular hotspot or another ISP or my VPN it works but I can't connect to the server domain address from inside the network.
A side note to the side note; the only way I am able to make clients I know are online appear online and connectable while my Viewer is on the same LAN as the server without using a VPN is if I edit the server address on each client on the Viewer address book and remove the domain name of the server and enter the server LAN IP address. Obviously this isn't going to work for when I'm on the road so I just use my VPN in the office instead.
It's not really a problem for me to use a VPN while in the office so I'm not complaining, I just think this is an interesting problem and if anyone else has dealt with it and has a fix I'm all ears.