MaxBlitzer, User (Posts: 68)
Mar 10, 2020 9:04:01 pm EDT
This is on a desktop PC to other Desktop PC's, no touchpad controls. Mouse is a Logitech M705. I'll let you know if I can reproduce on other PC's.Polina Krasnoborceva wrote:
Hello Max,
Thank you for the provided details.
Could you please let us know if you have tried adjusting the touchpad settings or updating the mouse software on the Viewer's side?
Unfortunately, we cannot reproduce the issue which means that it only manifests itself in certain circumstances.
Yes, that one. I will stop using this feature.
Could you please clarify if you mean the First connection warning window? If this is the case, then we are considering the revamp of the First connection warning window along with some other features. However, unfortunately, we cannot provide any specific ETA on this yet.So then this pop up happens some time later
Actually, it's also possible to check the Host version in the Viewer if you switch to the Details view style:I'm checking the host version (because its not shown in the Viewer, for example)
Install RUT using a silent installer made against 6.10.3. When I went to add the code in 6.12.1, it said I needed to use the same Viewer version as what was used to generate it! Jeepers, that is another strike against the silent installer feature. If I had installed the silent installer, got home and then got this message without an opportunity to manually se t a new password so I could manually add to the Viewer, I probably would just give up on RUT right then and there and move to another solution. Try and only break backwards compatibility on major versions, not on minor versions, I beg you!
Now that you mention this, I somewhat recall this limitation when making the silent installer - it's just been so long ago that I last generated it that I forgot. I knew to migrate relay server settings, but on the Viewer side I was only thinking of synchronized address books and that didn't need to be backed up/restored when migrating Viewer PC's. And now that I know that was the issue, the message pretty much says that, and I just didn't clue in. doh. Only thing to add to that help page, was that after I pasted over the keys.dat file, I had to close and reopen the Viewer to get the Add Code box to appear again. It was appearing before I pasted the keys.dat file but wouldn't appear again until I restarted the Viewer. Then I could add the code.I apologize for the inconvenience. We try to maintain as much backward compatibility as possible with each update because we understand that our customers might not be able to update remote Hosts all at once. Besides, we even advise updating remote Hosts in small increments and first test the update procedure on a small sample. There is backward compatibility, however, it's always better to upgrade both Viewer and Host and avoid relying on it.
As for the issue itself - could you please clarify if the issue occurred on another Viewer machine instead of the one where the installation package was configured? If this is the case, you simply need to copy the keys.dat file which is an encryption key to the Viewer machine where you want to use the Add using code feature. This file is located in the C:\Users\user_name\AppData\Roaming\Remote Utilities Files\ folder on the computer where you originally configured the installation package.
Please try copying this file and pasting it to the same C:\Users\user_name\AppData\Roaming\Remote Utilities Files\ folder on the Viewer PC where you want to use the Add using code feature.
Here's a related KB article .
Looking forward to your reply.
Pauline, Support (Posts: 2815)
Mar 11, 2020 10:57:43 am EDT
Of course, please feel free to update us if the issue can be reproduced on another machine or using another mouse.This is on a desktop PC to other Desktop PC's, no touchpad controls. Mouse is a Logitech M705. I'll let you know if I can reproduce on other PC's.
Could you please clarify if you have logged on to these remote Hosts? Currently, information about the updated Host version becomes available in the address book during the Simple Update process, however, it's only confirmed after the Viewer logs in or connects to the remote Host.They are using same synchronized address books. Some don't show the same versions for the same hosts. Some don't show any version for some hosts in one viewer and not the other. It's not a reliable place to confirm actual versions. Right now, my new PC has yellow exclamation marks next to 5/7 cloud address books and the old PC, also running viewer 6.12.1, has no yellow exclamation marks on any of the address books.
Thank you for your input. I will forward this to my coworkers and ask them to add the information about restarting the Viewer after copying the keys.dat file.Only thing to add to that help page, was that after I pasted over the keys.dat file, I had to close and reopen the Viewer to get the Add Code box to appear again. It was appearing before I pasted the keys.dat file but wouldn't appear again until I restarted the Viewer. Then I could add the code.
ruabc, User (Posts: 3)
Apr 30, 2020 6:09:52 pm EDT
Pauline, Support (Posts: 2815)
May 06, 2020 1:28:07 pm EDT
Actually, there is already a feature that allows limiting the size of created screenshots as well as specifying the life span of the screenshots. It can be set up in the Options menu of the Screen Recorder window, Settings tab, Limits section:You must add this option to save disk space and to limit log file size with respect to time.
Pepa Kokes, User (Posts: 32)
May 08, 2020 6:28:12 am EDT
Pauline, Support (Posts: 2815)
May 08, 2020 1:44:40 pm EDT
Pepa Kokes, User (Posts: 32)
May 09, 2020 3:46:03 am EDT
Pauline, Support (Posts: 2815)
May 12, 2020 1:20:46 pm EDT
Pauline, Support (Posts: 2815)
May 13, 2020 1:59:42 pm EDT
Pepa Kokes, User (Posts: 32)
May 13, 2020 2:04:26 pm EDT
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