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Just my feedback

MaxBlitzer, User (Posts: 6)

Apr 18, 2018 7:44:26 pm EDT

I've been using Remote Utilities for a couple of years here and there.  Unfortunately, I just don't see improvements and get annoyed by some little things. Here is my feedback:

1. I can't have Viewer open all the time because I get too many "... is Online" pop ups. All connections are on broadband cable with no known network issues. Happens to different users.  Popped up 3 times in the few minutes I've been drafting this message so far.  (Probably over 10 popups during the rest of this drafting).

2. The Last IP doesn't show the last IP that the user used, or were NAT'd behind. My best guess is that its one of your relay servers, but I don't know why you'd have a column dedicated to that when the last seen IP of the user would be more more useful.  Really confused me one time when I didn't realize the numbers were bogus. But add some more clients located in different locations and show the same IP for iWeb in Montreal. We're all in BC, Canada.  After writing this, I checked the viewer again and the Last IP changed again for the computer that is going on/offline over and over. This time, the IP is registered to CariNet out of San Diego. For 4 online users in the same town as me, there are 3 different Last IP's. The two that are the same are from two offices on the same road, so at least they are together. Since this is the last IP of your relay servers and not of the actual client, it clear the user is getting bounced around on different relays. It would be good if you posted your server locations, as last time I experienced serious lag I looked into going self hosted, and the pings to your relay were like 28ms or something (I thought you had a relay in Seattle, but I must be mistaken).  Now they are 80-90+ms for all 3 relay servers. So now I think I should look into self-hosted to avoid this relay bounce.

3. For one Win10 machine, logging into it is SOOOOO slow. So many times I would get failed logins because the time between typing the password and the character registering in the windows 10 login box would be in SECONDS. No change after at least 3 version updates. You just can't work on lag that I haven't experienced since 1998.

4. The default screen size/ratio needs to be changed more often then not. With TV, I never have to mess with scaling, I just maximize the window or I snap to half screen.  No needing to scroll vertical or horizontal bars by default except with Remote Utilities.

5. If I don't experience really laggy logins, I still experience laggy mouse movements.  Was so frustrated when I had to use it today. I don't think that PC had a password set, so I don't know if that had the really laggy login and might just be same as issue 3 above.

6. In previous versions, remote access broke by Windows updates, I believe. Requiring re-installation and manual intervention and lost headless access.  But I'm guessing that was a hard lesson learned and will be prevented from happening again by installing the software in the appropriate places from now on.

I haven't paid RU any money so I don't feel like I'm owed support or anything.  Just that these issues have prevented me from investing in a RU license and commit to it.  Rather than sink some hours into troubleshooting these issues (besides other conflicts, like computer availability for testing, frequently changed login passwords, changed users, powered off PC, etc), I just fallback to existing resources I have available (openvpn, neorouter, VNC, TV,  [censored] , etc) and wait on new versions to try.

I saw in one of the other forums that you have identified some server bugs and that a new release is imminent.  I look forward to trying that new version and hopefully resolving the lag issues.

What is the address/location of the RU public server for latency testing?

MaxBlitzer, User (Posts: 6)

May 19, 2017 6:06:49 am EDT

I don't know what additional access I can have to the PC, but you can move this thread to ticket and I'll try on a best effort basis to collect some info.  I don't want to muck with their screen/display settings, sorry.

Viewer and host running Win10. The windows login screen has a random wallpaper that comes through with high quality. It looks like the relay I'm using is on US west coast and ping times are 32ms.  So it doesn't look like latency issue.

What is the address/location of the RU public server for latency testing?

Michael Rex, User (Posts: 6)

May 19, 2017 4:59:00 am EDT

Vancouver, BC Canada area for both.

Thanks

What is the address/location of the RU public server for latency testing?

Michael Rex, User (Posts: 6)

May 19, 2017 2:55:32 am EDT

I occasionally use RU to login to headless machines every few months as needed.  When I logged into a few machines the last few days, the responsiveness has been very bad.  It makes it hard to enter passwords and other things when there is like 3-5 second delay between key press and when it appears on screen.  I've NEVER experienced lag so bad, and I regularly use TV with 2 RDP sessions.

I'd like to know the IP of the public server or at least the location so I know whether I can setup my own server closer and get better speeds.  I have a bunch of Windows servers but they have 80ms round trip latency.  

If I was a paid Mini Operator, does that get faster relay speed than if using free license?

Thanks

Version 6.5 BETA

Michael Rex, User (Posts: 6)

Sep 23, 2016 4:50:41 am EDT

Conrad wrote:

Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.

Could you please elaborate more on this issue, what unblocking do you mean? By the way, you can also download files separately from the same page (Viewer, Host etc.).

Hmm, looks like my bad.  I just re-downloaded the full .zip package and couldn't reproduce the issue. Basically, what I saw before was that I unblocked the .zip (through the file's Properties), but still got the Windows pop up that the file may not be safe for the individual .msi's. My conclusion is that when I thought I unblocked the .zip prior to unzipping the msi's, it didn't actually.

So ignore that.  PEBKAC

Regards

Version 6.5 BETA

Michael Rex, User (Posts: 6)

Sep 21, 2016 7:22:24 pm EDT

In the Viewer and Host, Help->About says:

Version: 6.4.0.2 beta 2

Why call it beta 6.5 if its beta 6.4? That's confusing if its not a bug.

Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.

Edit: Just saw that you responded on Aug 17th that this versioning is expected.  My 2 cents, DON'T.  Just call it a 6.4 BETA and stable release as 6.5.  I'm not aware of any other company/software that does beta versioning like this.  You're just asking for confusion by having mismatched version strings.
Edited:Michael Rex - Sep 21, 2016 7:25:23 pm EDT
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