Conrad Sallian's community posts

Hello Mishal,

Thank you for your post.

This disconnecting is a known issue which may happen in certain situations. We will see if we can fix this issue in the future. For now I can tell that this "bug" is not directly related to Remote Utilities, it's how RDP works together with RU and specifically the Internet-ID "tunnel" .

Sorry if this makes the program less useful for you.

Hello Andrew,

Thank you for your message.

There might be two possible causes:

1. The formatting of the key that you are copying is broken. This happens often when you copy the key from Outlook (this email client may break the formatting of our license key if you copy directly from message body).

2. The Viewer configuration file is corrupted. To fix this close Viewer, then navigate to %appdata% folder , then "Remote Utilities files" folder and locate config_4.xml file. You need to delete this file then restart the Viewer and apply your license key.

Hope that helps.

Hello Alan,

Thank you for your message.

Unfortunately, the "hide tray icon" feature was discontinued long ago. This feature caused a lot of trouble with antivirus software.

Hello John,

Thank you for your message.

You can use the "Get clipboard" and "Set clipboard" commands that can be found in the toolbar (click "Additional commands" button on the toolbar.

Hope that helps.

Hi Robert,

I perfectly understand. Perhaps, the existing ask user permission feature in Remote Utilities is not flexible enough to accommodate for this specific scenario. Sorry for that.

Hello Richard,

Thank you for your message.

In order to help you we need to examine the Host log. You can find the Host log here https://www.remoteutilities.com/support/docs/logging/ . If there are connectivity issues the Host log may show them.

You can send the logs to support@remoteutilities.com to keep privacy.

Hello Richard,

Thank you for your message. Please, let us know your email address and we will check our logs. You can send your email address to us directly at support@remoteutilities.com .

Hello Robert,

What about setting "Allow after timeout" instead of "Deny after timeout". Set the timeout to, say, 30 seconds. If there is a user on the remote end they will surely see the prompt and have enough time to react. If not, then after the 30 seconds you will get connected automatically.

Hi Aaron,

I forwarded this issue to our development to see if they can suggest a solution. I will keep you updated.

Hello Massimo,

Thank you for your message.

Do you use Host or Agent on the remote computer. You can see the difference between them in this section:

https://www.remoteutilities.com/support/docs/about-remote-utilities/

Please, note that by default the Agent won't allow you to perform admin-level tasks on the remote computer. You should restart Agent as administrator for that. Alternatively, you can use Host.

Let me know if you have any questions.