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Remote Utilities Android Computer List

Conrad Sallian, Administrator (Posts: 1598)

Apr 11, 2016 2:49:13 pm EDT

Hello Mark,

Thank you for your post.

We will check that issue. But strictly speaking, it may not be relevant now because we will be significantly revamping how the address book works in the mobile viewer very soon anyway. Instead of just a simple drop down list we are planning to add a full-fledged address book like you can see in the desktop Viewer.

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Kaspersky Endpoint Security 10 for Windows
Viewer trying to access website and dat file?!

Conrad Sallian, Administrator (Posts: 1598)

Apr 08, 2016 7:42:30 am EDT

Hello Scott,

The site rmansys.ru is the Russian site of the software. It is branded under the name RMS in Russia and CIS.

In both programs/versions, the URL in question used to be accessed by the Viewer to check the license key. Since we no longer use it, we'll remove it from the program altogether in the upcoming version 6.5.

As for Kaspersky detection, we sent a false positive request to them so hopefully they'll fix this issue soon.

Let me know if you have other questions.

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Able to run RemoteUtilities Server on Docker

Conrad Sallian, Administrator (Posts: 1598)

Mar 24, 2016 1:16:02 pm EDT

Ok, thank you. We'll take a look.

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Cannot access computers after sharing address book
Says license limit has been reached

Conrad Sallian, Administrator (Posts: 1598)

Mar 23, 2016 4:02:36 pm EDT

Hello Scott,

You didn't get an email? Strange. The emails should be sent. I'll ask our webmaster to check.

Shouldn't I be able to store 10 different addresses? In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?

Regardless of whether your address book records point to the same or different computers, the free license only allows you to have no more than 10 records in your address book. Or across all your books, if you have multiple address books created in the Viewer.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 1598)

Mar 18, 2016 2:28:19 pm EDT

Hello,

This is a Windows feature called "Interactive services detection". Looks like you have this feature enabled on your computer.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 1598)

Mar 17, 2016 1:11:19 pm EDT

Steve, I've sent a link to download old installer via email. Let me know if it helps.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 1598)

Mar 16, 2016 6:37:02 am EDT

Hello,

Could you please show us a screenshot of the message? You can also send it via email to support@remote-utilities.com , just refer to this forum thread.

Thanks.

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Malwarebytes Anti-Malware 2.2.0.1024 flagging Remote Utilities as a PUP

Conrad Sallian, Administrator (Posts: 1598)

Mar 15, 2016 3:06:06 pm EDT

Update on this issue - Malwarebytes rep says the issue should be fixed in their next database update:
https://forums.malwarebytes.org/topic/179483-false-positive/

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Cannot access computers after sharing address book
Says license limit has been reached

Conrad Sallian, Administrator (Posts: 1598)

Mar 15, 2016 11:32:35 am EDT

Hello Scott,

Thank you for your message. The limitation applies to all your address books in the Viewer. If the the number of records across all of your open address books is more than 10, the Viewer will show the warning message.

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Malwarebytes Anti-Malware 2.2.0.1024 flagging Remote Utilities as a PUP

Conrad Sallian, Administrator (Posts: 1598)

Mar 14, 2016 3:39:36 pm EDT

Hi Marv,

Thank you for the report. We'll make sure the issue is fixed as soon as possible.

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