Conrad Sallian's community posts

Hello Ashley,

The reason why the connections in your address book behaved that way is that the Internet-ID server there was most likely set to default. In order to avoid that, invoke the "Default connection properties" dialog in the auto-import settings:



In the dialog, on the Connection tab select "Internet ID". Do not enter any ID here, it is supposed to take different values automatically.

Click Change and specify your Internet ID server. Note that your Server IP address (or DNS name, whatever you use) should be accessible by the Viewer.  



And by the way, we have released version 6.5.0.8 with the "status notification bug" fixed as well as a few minor issues with the server. So if you upgrade - upgrade them all.

Hello Bart,

Yes, it's a bug. We can reproduce it. We'll fix it in 6.5.0.8 in a couple of days - just wanted to wait a bit and see if there's anything else arises that we could also fix in that update.

Thank you.

Hello Ashley,

Yes, received. We will examine the logs and get back to you either via email or here on the forum.

Regarding Host restarts, it's unlikely it could affect the issue.

Hello Leo,

Yes, the File Transfer will be revamped so that directories open faster. This is on our to do list for the nearest updates.

Regarding the online status - it's the first implementation of this feature in Remote Utilities so there is a chance that some issues may appear that we don't know about. So any feedback would be helpful.

And, of course, we need the Host logs :) Could you please email those to support@. Thanks!

Hi Ashley,

Thank you for your report. I will forward this issue to our developers and ask for their input on the matter. Perhaps, we'll need some logs or even remote session to see why it's happening.

BTW, you can easily see which version the remote Host is when you log in to it in the Viewer. Just switch to Details view on the View tab and check the Version column.

Hi Leo,

When I try to connect to a PC that is about 100 km away, not that the distance really matters ;), I cant connect to the host (version 6.3).

You need to upgrade the Host to version 6.5 too. Always try to make sure that the Viewer and Host are the same version. There is backward compatibility , in theory, but you still should avoid relying on it all the time. It's better to upgrade.

Hi Leo,

Yes, we usually send out a newsletter in a few days after the release, in case we find some last minute issues or bugs that require re-building the final installer.

Leo, may I ask - what version of Remote Utilities are you using? Is it 6.3 or 6.5 which was released two days ago?

If the former I highly recommend you upgrade to version 6.5 (both Viewer and Host) and see if you still have these issues.