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Applying license key on admin but can not automatic on users

Conrad, Administrator (Posts: 1559)

Feb 02, 2017 10:23:03 am EST

Hello Phann,

You are welcome :)

Could you tell me what is pros and corns of RemoteUtilities?

This might be a very broad question. What is it specifically that you want to achieve with Remote Utilities? In other words, how exactly you want to use it, for what purpose or task?

Looking forward to your reply.

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Question about 10 PC limit for free license

Conrad, Administrator (Posts: 1559)

Feb 02, 2017 9:51:51 am EST

Hello Ene,

Thank you for your message.

I'm sorry, but the free license 10-PC limitation applies to any configuration, even if you use your own self-hosted server instead of our public servers.

Let me know if you have other questions.

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Having 3 same internet id in 10 connections

Conrad, Administrator (Posts: 1559)

Feb 01, 2017 10:31:18 pm EST

Hi

No, I didnt clone them, I installed them manually on each computers.

If you installed them manually on three different physical machines and generated the Internet ID in the Host settings it is next to impossible that there are duplicate IDs on even two Hosts, much less three or more :)

Are you sure you have indeed the same IDs on those Hosts? Could you please verify it by right-clicking the Host icon in the system tray and selecting "Internet ID connection settings". The ID will be displayed in a window like this:




When is the next version going to be released?

We are planning to release it in a week or two.

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Having 3 same internet id in 10 connections

Conrad, Administrator (Posts: 1559)

Feb 01, 2017 10:15:21 pm EST

Hello,

Thank you for your post.

Did you deploy the operating system from a single clone image with the Host pre-installed there?

Anyway, we decided to remove the fixed ID system starting the next 6.6 update.

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Why do the hosts randomly lose the remote internet ID?

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 3:34:21 pm EST

Hello Brian,

I would recommend the following:

1. Check that you have the most recent version of both Viewer and Host. This should be 6.5.0.8 as of this writing. There used to be issues with previous versions and Windows update, as described in this article.

2. If there is antivirus software on the Host computer, make sure you add the Host installation path to its exception list. This is recommended even if you don't have issues with this a/v software so far - you never know when they decide to block or restrict the software next time.  A/V programs don't like remote controls much and often mark such programs as riskware.

Specifically about Symantec - there were couple of issues with them recently and each time we reported to Symantec. The last time they responded that the issue was fixed. But if you still have issues with Host settings erased or reset - and this is a sure sign of either a/v activity or Windows update activity - then let us know.

Thanks.

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New to Remote Utilities; Cannot Connect

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 3:19:22 pm EST

Hi Daniel,

No problem. Whenever you have time, just contact me again here or in the ticket that I've created, and I'll do my best to help you resolve the issue.

Thanks.

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New to Remote Utilities; Cannot Connect

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 2:25:18 pm EST

Hello Daniel,

I will now convert this thread to a support ticket and we'll continue there. We may have a remote session and check if your Viewer is at all able to connect to any Hosts (e.g. our hosts here) and try to find the root cause.

I'll provide more details in the ticket. Thanks.

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Why do the hosts randomly lose the remote internet ID?

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 2:11:32 pm EST

Hello Brian,

Thank you for the post.

This suspiciously looks like antivirus software activity. What antivirus software is installed on those Hosts?

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New to Remote Utilities; Cannot Connect

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 12:34:56 pm EST

Hello Daniel,

Ok, received. I tried to connect and received a password prompt which means that connection would have been successful had I known the password.

Although I still think it's something with security policy on the PC or network security policy, you can try another solution.

1. Close the Viewer.

2. Access the folder C:\Users\YOUR_USERNAME\AppData\ Roaming\Remote Utilities Files\ . The AppData folder may be hidden so you'll need to enable "Show hidden files and folders" in Windows.

3. Locate the file config_4.xml and delete it.

4. Start the Viewer and try connecting this time.

Let me know if the problem persists. If it does, we'll be looking further into the problem.

Thanks.

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New to Remote Utilities; Cannot Connect

Conrad, Administrator (Posts: 1559)

Jan 31, 2017 11:24:33 am EST

Daniel,

Could you send your Internet-ID (NOT the password, just the ID) to me via forum private message or at support@remote-utilities.com. I will check if your Host is accessible to verify that it's the issue on your Viewer side.

Thanks.

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