Conrad Sallian's community posts

Hello Philip

Could you send us the Internet-ID codes of the Hosts that cannot be connected to (one or two IDs will be enough). You can send them to support@remoteutilities.com

I'm also asking everyone else who still has issues to do the same. The issue may have to do with one of our secondary servers so we'll be examining this more closely.

Thanks.

Hello Deden,

Are you connecting via our public servers or the self hosted server?

David Silvera wrote:

I was wondering what was happening why my PC was showing offline. Figured it was a connection to RU servers as my remote PC was up and connected and could connect directly via IP.

My PC just started showing online a few mins ago and I can connect just fine now using Public servers. I'm in the Caribbean.

Thanks Conrad. Could you explain what the issue was?

Hi David,

It was a regular Sunday maintenance but something went wrong. Our engineers managed to pinpoint the root cause and patch it before Monday.

Glen wrote:

Mine has just come online again this minute, as in, I can connect using internet to remote hosts. However the ping still times out. Am in New Zealand.

Hi Glen,

We disabled the ping for now. But the servers operate normally.

The servers are back online. Please, test your connections.

Thanks!

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

https://dnschecker.org/#A/id.remoteutilities.com

Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.

Hi Jon,

Is it Windows Defender or BitDefender you are referring to?