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Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Oct 05, 2018 9:12:52 am EDT

Hello,

AnrDaemon wrote:

Suggestion: On the logon credentials page, turn "Use current security context" into a button instead of a checkbox.

Don't add to the  http://hallofshame.gp.co.at/controls.htm

Thank you for the suggestion. I will forward it to our development.

Started application with settings file removed, as you suggested. Only imported the license key. Did not restart the app.
It already EAV'd once on an attempt to connect to the machine.

Are you connecting the same version of the Host or is it an older Host yet?

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Oct 03, 2018 4:16:43 am EDT

AnrDaemon wrote:

Conrad wrote:

The problem is turned to be more generic. When old controller is unreachable, an attempt to connect to the member of the old domain randomly throws EAV between failed authentication attempts.

Hello,

Please, try deleting the Viewer configuration file (config_4.xml) in the %APPDATA% folder. It will be recreated again once you run the Viewer next time. Let's see if it fixes the access violation problem.

Random Password for Agent on Run

Conrad, Support (Posts: 2295)

Oct 03, 2018 4:13:57 am EDT

Hello Rick,

Thank you for your message.

This feature has been on our wish list for a while. Most likely we will implement it in the near future.

Black screen when connecting

Conrad, Support (Posts: 2295)

Oct 01, 2018 4:37:21 am EDT

Hi Bill,

Please, try the solutions listed on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . If it doesn't work, update your Host to the recent beta version and see if it makes the difference. You can download the beta from here https://www.remoteutilities.com/download/beta.php

(self-hosted ID server) Computer goes offline when I log on

Conrad, Support (Posts: 2295)

Sep 30, 2018 5:21:26 am EDT

Pedro Peracio wrote:

Hello Everyone..
29-09-2018__21:41:55__042 Connection #739288. Connection to "MERCADO MARLUI". Mode: <Authorization>. Connecting...
29-09-2018__21:41:55__043 InetConnection #739288. Internet connection to MERCADO MARLUI (id.remoteutilities.com:5655).
29-09-2018__21:41:55__297 InetConnection #739288. Method "Connect" - OK. MERCADO MARLUI connected to ID server: id.remoteutilities.com.
29-09-2018__21:41:57__600 InetConnection #739288. Socket error. Name: "MERCADO MARLUI", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
29-09-2018__21:41:57__602 Connection #739288. Connection to "MERCADO MARLUI" failed. Mode: <Authorization>.
29-09-2018__21:41:57__602 Context #739288 removed. Mode: <Authorization>.

Currently, It's so hard connect my hosts. This issue can be my DNS server ?

Hello Pedro,

This topic discussion is about the use of self-hosted server.  From your log I can see that you use the public server for your Internet-ID connection. In this case please refer to this Internet-ID connection troubleshooting guide https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/  

Hope that helps.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Sep 30, 2018 5:04:28 am EDT

Michael Taylor wrote:

6.9 beta version doesnt upgrade host when its using internet ID. it works fine when upgrading local hosts via ip. thankfully I had another RAT tool installed but that kind of defeats the purpose.

Hello Michael,

This is intentional. We didn't enable Simple update for beta  because it's, well, beta. This is to avoid accidental update  in production environment.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Sep 28, 2018 5:15:22 am EDT

Conrad wrote:

AnrDaemon

Hi AnrDaemon,

What is the operating system on the remote machine?

Kaspersky Detection

Conrad, Support (Posts: 2295)

Sep 27, 2018 7:28:07 pm EDT

Hi Nick,

We already sent a report to Microsoft and they said that they fixed it. Could you please try updating your Windows Defender signature bases and see if the issue persists.

Thanks.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Sep 27, 2018 8:03:29 am EDT

AnrDaemon wrote:

Another ancient viewer bug that is still present in b2:

After using the connection menu (f.e. after "Send Ctrl+Alt+Del"), the focus is not set back to the remote.
You have to explicitly click the remote screen to be able to enter account password.

Thanks! We'll check that.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Sep 27, 2018 7:56:19 am EDT

Hi , AnrDaemon

Do you seriously expect that your viewer will be only used with same version host? Don't make that mistake. Viewer should be as much backward compatible as reasonable possible.

It is backward compatible enough to update the Host as soon as possible. But we cannot guarantee 100% compatibility when there is version mismatch simply because new features implemented in the newer version are not available in older Hosts (we cannot travel into the past and inject them in that host :) ).

If it is not possible to update the Hosts in reasonable time it is recommended to stay with the current Viewer then. It doesn't make sense to update Viewer only.

Regarding this specific issue - if you cannot update the Hosts then you should roll back to your Viewer 6.8 and try to reproduce the issue. We cannot troubleshoot this problem if there is version mismatch because we cannot know why it happens - that is whether there a "stand-alone" bug or it's an issue caused by version mismatch.

Thanks!
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