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Anybody else having trouble getting direct connection to work

Conrad, Administrator (Posts: 2019)

May 08, 2017 6:59:19 am EDT

Hi Ron,

Could you check if your Windows firewall is on?

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WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 2019)

May 07, 2017 6:11:53 am EDT

Hello Hans,

Thank you for your message.

I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.

The server has its own version numbering. A new server release does not necessarily happen with each RU release. Currently, the latest server version is 2.6.0.3. If that's what you mean, then yes, it's the latest version.

For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.

During logging in a connection may briefly show as offline , but that doesn't actually mean that it's offline.

I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".

If this happens with all your hosts, then probably it's not a problem with the Hosts. It could be a network issue either on the server side or the Viewer side.

To start with, could you send us logs from a few of your Hosts, especially from those you had connection issues with. We'll see if Hosts had any difficulty connecting to your server.

You can use the email support@remote-utilities.com to send the logs.

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mac viewer?

Conrad, Administrator (Posts: 2019)

May 04, 2017 5:52:57 am EDT

Hi Allan,

Viewer also works in Wine for Mac OSX (https://wiki.winehq.org/MacOS).

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Version 6.6.0.5: Improved MSI Configurator + Simple Update

Conrad, Administrator (Posts: 2019)

Apr 24, 2017 9:59:37 am EDT

Blog post:
Version 6.6.0.5: Improved MSI Configurator + Simple Update

Your questions and suggestions are welcome.

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internet ID vs local PC status.

Conrad, Administrator (Posts: 2019)

Apr 22, 2017 1:43:07 pm EDT

Hello Michael,

WoL should work in this case.

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mac viewer?

Conrad, Administrator (Posts: 2019)

Apr 22, 2017 12:54:59 pm EDT

Hello Allen,

You are absolutely right. Even a few years ago from now Mac viewer wasn't yet that important. But today it is a must. So we will try hard to release it as soon as we can.

By the way, the licensing model isn't going to change. That is, license-wise there will be no difference between Mac and PC Viewers, they will be treated the same.

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internet ID vs local PC status.

Conrad, Administrator (Posts: 2019)

Apr 22, 2017 5:06:16 am EDT

Michael, alternatively you can also enable Auto-logon for local connections. It's in the Connection Properties -> Security tab.

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internet ID vs local PC status.

Conrad, Administrator (Posts: 2019)

Apr 22, 2017 5:01:57 am EDT

Hello Michael,

Thank you for your questions.

when I launch the viewer my internet id computer is immediately displayed as online. but my local pc's are listed as offline until I click connection/refresh status. why is this? I would expect local pc status to be displayed quicker since they are local and on the same network. this is very annoying. why do I need to click connection refresh status in order to see my local pcs that are online?

This is by design. This limitation is necessary to prevent a situation when hundreds of even thousands of PCs overload the network with requests.

due to this annoying status behavior I have another question if I use internet id for my local computers and connect to them will my connection go direct to the PC (ip) or will it go through your internet ID server?

If the program can automatically determine direct route, the connection will be direct even if it's Internet-ID in the connection properties.

Hope that helps.

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Viewer LNG customizations

Conrad, Administrator (Posts: 2019)

Apr 21, 2017 6:54:56 am EDT

Hello Thomas,

Thank you for your message.

I'm sorry, but this is not how the Viewer is supposed to be used, and such capabilities are not advertised anywhere on the site or in our sales literature. We cannot provide assistance on undocumented capabilities like changing resource files or re-arranging controls or reverse-engineering of the software. Besides, any such use may violate our EULA.  

The program is provided as is and the only customization options are those available in Options/Settings for the corresponding modules and our MSI Configurator.

Hope that helps.

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Annoying Message Part II (Fixed)

Conrad, Administrator (Posts: 2019)

Apr 20, 2017 7:27:16 pm EDT

Hello,

The issue has been fixed. New version is available here https://www.remoteutilities.com/download/ .

There are quite a few improvements to this version, we'll publish a blog post with the details very soon.

Thanks.

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