Forums

Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 9:27:06 am EST

Rene,

other remote administration tools like Remote Desktop (MSTSC) from Microsoft

If you use MS Remote Desktop does that mean that you can connect directly to the remote PC using its IP address? Do you do the same with Remote Utilities, or do you use Internet ID connection instead?

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 9:10:31 am EST

Hi,

I also verified this by asking them to do a restart* and first connect VPN and then start/restart the Agent.

You probably mean Host, not Agent?

*Last encounter with this problem the users at the remote machine was not very techsavy. I asked for a restart of the Agent, but the whole machine was restarted instead :-) This is the same machine I'll try to get hold of the logs from.

So am I right assuming that without restarting the remote Host you can't get to the remote PC after it switched to the VPN?

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 9:05:51 am EST

Hello Rene,

We neither limit nor control the bandwidth used by Remote Utilities. It always uses the full bandwidth. I'm afraid that the issue is elsewhere. BTW, do you 16-bit color or 16 colors? These two are different things.

Thank you.

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View-Only mode from Android
Can't find a way to do a View-Only Connection from Android device

Conrad Sallian, Administrator (Posts: 1573)

Nov 10, 2015 5:29:21 pm EST

Hello Mathew,

This is because the Full Control mode is the only mode available so far, not just on Android but also on iOS. Sorry for that :)

However, in the nearest months we'll be significantly improving the mobile version and we are planning to add a couple of new connection modes there, including the View only.

Let me know if you have other questions. Thanks.

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Nov 10, 2015 5:26:52 pm EST

Hi Lo,

Could it be so that our intermediary server is unavailable at all once the remote PC enters the VPN? Could you please send us the log files - just send an email to support@our_domain_name.com with the subject "Restart and reconnect work / don't work" and attach the log files. You'll find them in C:\Program Files\Remote Utilities - Host\Logs\ folder. Just zip the entire folder and send the zipped file.

Thanks.

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Mouse Stutter Issue (6.3.0.6)
Full Control Mode Causing Cursor Issues

Conrad Sallian, Administrator (Posts: 1573)

Nov 04, 2015 4:23:41 pm EST

Hello Ryan,

Thank you for your message. A couple of questions:

1. Do you also have the Viewer the same version (i.e. 6.3.0.6) as the Hosts?

2. What is the operating system on both ends?

3. Did you alter  any default options in the connection properties, if yes - which ones?

Looking forward to your reply.

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Windows Tablet
The display diplaying the remote client display round.

Conrad Sallian, Administrator (Posts: 1573)

Oct 29, 2015 5:35:19 pm EDT

Hello,

Thank you for the kind words.

I can sent some screenshots if is nessesary fo you to se what i mean.

Yes, please send us the screenshots. Not sure we understand the issue exactly.

Would you guys do some updates for that, i very much like to buy a fully version as soon the problem is solved.

The free version is no difference from the paid one, except for the 10-PC limitation.

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Multimonitor setup and "economic mode" issues

Conrad Sallian, Administrator (Posts: 1573)

Oct 28, 2015 6:30:19 pm EDT

Hello Grzegorz,

Thank you. This is a known bug, it was reported recently by other users as well. It will be fixed in the nearest update.

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Duplicated ID

Conrad Sallian, Administrator (Posts: 1573)

Oct 28, 2015 6:28:48 pm EDT

Grzegorz Suchy wrote:
It didnt repeated, but, I have lost cnnection to 3 hosts. I had old TeamViewer installation there, so it saved me, but I didn't wanted to use TV any more.



Now I wonder... :-/

Grzegorz,

Re-issuing the ID means generating a new ID, which will not repeat the previous ID. This is done to "reset" the connection of the Host with the intermediary server and start it anew.

but, I have lost cnnection to 3 hosts.



How is this issue related to the first one? You said that you were having issues with one Host.

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Duplicated ID

Conrad Sallian, Administrator (Posts: 1573)

Oct 26, 2015 6:01:36 pm EDT

Hello Grzegorz,

Did you re-issue the ID using the "Get new ID" command?

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